Harvard Vanguard Medical Associates - Boston (Copley)

Category:	Pharmacy
Address:	165 Dartmouth St, Boston, MA 02116, USA
Phone:	+1 617-859-5000
Site:	atriushealth.org
Rating:	4.1
Working:	8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM Closed Closed

Location

Photos 3

Reviews 16

yasamin khorramzadeh

Worst experience ever.They have the meanest most unprofessional staff. I called before choosing my PCP and made sure I can get referral for a specific specialist. They told me they can! (big lie!!) but they need me to come visit with the PCP first. So I go ahead add that PCP to my insurance, register to be part of their (un efficient, unprofessional hospital) just to be told at the end of my visit that they would only refer me to drs in their hospital!! this was not a mystery to the hospital associate I talked with on the phone (unless she was completely incompetent with her responsibility to answer patients question). It is such a shame that great internal medicine drs work in such an unreliable untrustworthy hospital. I would change my primary dr to someone who would at least respect the patient by providing valid information for them when they ask specific questions.

Nancy Manchester

I cannot recommend HVMA Copley highly enough. I have received excellent care in multiple disciplines over a period of years. My primary care physician, Elizabeth Ross is among the finest clinicians I have ever ever had the pleasure of knowing-and I have worked within the medical field both as a clinician and an administrator for over 25 years. She has taken the time to personally reassure me regarding test results, she has returned calls on weekends, she goes above and beyond consistently. The front desk staff at Copley are unfailingly courteous and professional-as are the medical office receptionists. I have nothing but positive feedback as my experiences have all been exemplary. Kudos to the Copley team-keep setting the bar high!

A Private User

I really havent had a great experience with this facility yet and I havent even been in the building. I am looking for a new Dr. and the girls who answer the phone are so quick to foward you to someone else or do not even listen to what you have to say. I had to tell the girl 3 times to listen to what I was telling her. I then called back 2.5 hours later because the on call nurse was supposed to call me and never did. Everyone in the office denied talking to me on the phone. Not impressed so far and I am supposed to go in this morning to meet them in which I will make my final decision if I will stay or continue looking for a new facility. I cant imagine that the Dr.s would appreciate they are losing patients because their staff.

Rachael Byers

Im honestly not sure why any of their doctors are practicing medicine because they seem to dislike their own patients so much. They dont call with your test results, when you ask for a referral they make the process impossible, they dont listen to your concerns or seem interested in helping you get or stay healthy. I did get great lecture on my age and if I ever wanted to have children I better do it soon (as though I didnt understand the concept of age and fertility). They need some lessons on patient care and basic customer service principles.

Beth Freeland

This has been our family doctors office for the last 22 years... The care has been excellent . I have always gotten apointments within a reasonable time and most the same day . Honestly I cant understand why anyone would choose another system . Having all your doctors and pharmacy in the same system coordinating care is amazing. Ive never felt like I have gotten less than the best care.

Tafik kml

this is a small contained hospital has a lab, pharmacy and few others departments, however, it lacks major specialty departments. if youre lucky you will be called back one you go for a visit or maybe they will call but at their own pace. if you are looking for a true experience or have something major pick Kenmore location, it is much better. This is for quick visits only.

Jean Powers

If you want great doctors, nurses, and staff, visit this practice. If you want horrible, mean people who treat you with disrespect and disdain, call the 24-hour "help" line.

A Jo

I have never had a doctor as caring and sensitive to my individual needs as Dr. Osborne. She is professional, thorough, and compassionate.

Kerry X

Convenient location and broad access to many other locations but the service is a bit cold/curt

Alya Garry

Great service, parking in separate building across the street, they do validate.

A Private User

They will soon have a nutritionist on Fridays, starting July 15!!!

Marylee Grosso

Always a good experience with staff. Very helpful and timely.

Jian Liu

Clean and convenient. Next to Back Bay orange line station.