New England College of Optometry (NECO) Center for Eye Care

Reviews 10

OU

Oumou Bah

I would give them zero stars if I could. The billing department doesnt know how to send in claims to get your visit and lenses covered without following up with them every day or calling the insurance to deal with them. Yes, you will be seen by several students, residents, and finally the doctor but that isnt a good thing. The students and residents are learning so you cant blame them but the doctors see you for about five minutes then hand off the rest of the work to the students. They messed up the prescription on my first pair of contact lenses. It took another week for me to get them in the mail. I never received a scleral contact lens training so I had to contact one of my previous doctors and Youtube for help on inserting and taking them out. Still dealing with these people to get my authorization for my contact lenses and for them to send me my glasses. Bottom line, I have told everyone I know and will scream from the rooftops if I have to. This place doesnt deserve a nickel of your money or your service. If you like headaches and want to pay $1000 for scleral contact lenses--$500 of which you have to give them a down payment, $500 for eye glasses, they billed my health insurance rather than my vision insurance for my initial eye exam visit so that was another $50...and to top it off they are extremely rude and most of the office staff are unprofessional. GO ELSEWHERE.

---

AL

Alexandra Dobell

Ive called 3 days in a row not getting any answer from the contacts department. When I asked them to call me back, they didnt even though they were free which I figured out by calling them again. Then when I spoke to the woman in the contacts department, she was speaking down to me and saying things like "Im on the phone with someone else, okay honey" when all I did was ask if she had my moms name spelled correctly for my insurance, she said it was too much work and wouldnt do it for me? Really odd and rude. All Ive been trying to do was to get my prescription filled. I would not provide them with your service, especially if you are a college student because they will treat you like a child, dont settle for this place just because you live in close proximity Also, none of the other departments could answer my simple questions and not until I specifically asked, did they leave my name and number with the contact lens department to call me back. The office could really benefit from leaving people on hold until someone is available because you will just reach their voicemail

---

ME

Megan George

Dr. Louden is great. I travel from far away so myself and my children can be seen there... as for the front desk staff.. they cant be bothered. I specifically asked Dr. Louden if they would adjust my glasses and he asked the girl to make sure she helped me out. As soon as he walked away it was like she couldnt be bothered. She did something to my glasses but never looked to see if they fit correctly and they are just digging into the side of my head now. the other day my son had an appointment and the arm of his glasses had fallen off so we decided to wait for his appointment so they could just screw it back on.... the man told my husband that they couldnt be fixed and we would need a whole new pair!! We took those same glasses to vision works and it took them all of 2 minutes to throw a screw in it and they were good as new. Its too bad because now Ill be buying my glasses somewhere else.

---

A

A Private User

I purchased glasses from New England Eye because Id bought a Groupon deal. I was extremely frustrated with the experience. First of all, their hours are limited -- only open till 4 pm on Fridays and on the weekends, only on Saturday from 9 till 2. Foolishly assuming they would have normal business hours, I trekked down there on a Saturday, arrived at four pm, and found the whole building locked up. The next time I went I spent fifteen minutes wandering around the building before I could even find their office. Theres very little signage and youll have little chance of locating it if you dont go in the correct door, which is the one on Pleasant Street, not the one from the parking area. Once I got there, they had a decent selection of frames and some good values in their non-designer and discontinued sections, which were about a fifth of their total selection.

---

JU

Judith Antonelli

All I wanted was vision therapy, but after two hours of testing, they were telling me that I should see a specialist for cataracts and possibly glaucoma--oh, and Id better see my primary care physician, too, to make sure nothing else is wrong! One doctor talked to another doctor about me, referring to me in the third person in my presence, instead of talking to me, the patient. They scared me, so I went to my regular optometrist; he redid the tests and assured me I am fine. (And he always talks TO me, not ABOUT me to another person in my presence!) Beware of "false positive" hysteria at this place; dont take any negative advice they give you without getting a second opinion!

---

PA

Patricia L

In part this review is to up total stars because of that one user who failed to check on opening hours before visiting the facility! We started going to New England Eye because of my daughters hidden vision issues. Who knew that one could have 20/20 vision but struggle with tracing and eye teaming. But I digress - Dr. Laudon was very helpful with her problems and my daughters vision improved with his therapy. When she did need glasses a couple of years later, the service was again excellent. The place has a decent selection of frames and turnaround was quick.

---

AS

Ashley C

Stay AWAY. Youll pay out the butt for the WRONG prescription. No doctors to be seen, entirely student run. Horrible experience and Im out $190 for the visit plus the useless glasses I bought that had their erroneous prescription. And $150 Of that was to find out (after trying 2 different Rxs) that my contact lens prescription had not changed at all! Yet my eyeglass prescription was greatly reduced in strength. Bizarre. Go somewhere else, you wont save money here in the long run. Im furious.

---

LA

Lawrence A. Whitney

Ive been going to New England Eye for about eight years now and find their staff very professional and congenial and their selection of frames more than adequate. My eyes are incredibly light sensitive and their optometrists have always been incredibly patient with me and careful and sensitive in their exam techniques. The trainees who carry out the initial part of the exam have all been from the New England College of Optometry and have been very competent and professional.

---

A

A Private User

I really enjoyed my eye exam here. They are very thorough and I had a great experience, plus I love my new glasses! Just a warning though, this is a teaching facility so the exams run a little bit longer, but it was really nice to get more feedback and explaination about what was going on in my exam!

---

AL

Alex Casella

Do NOT go to this place, service (especially billing department) is the worst. Maria does NOT work there anymore, even if the front desk tells you otherwise. If she does, she is never actually working because she does not return any calls or even tries to help in anyway.

---

---