CHA Eye Center

236 Highland Ave, Somerville, MA 02143, USA

Category:	Eye Care Center
Address:	236 Highland Ave, Somerville, MA 02143, USA
Phone:	+1 617-591-4949
Site:	challiance.org
Rating:	1.6
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed Closed

Location

Photos 3

Reviews 11

Amanda Melgaco

I wish I could give this place ZERO stars! If possible, see a different eye doctor! This is definitely the worst doctors office that I have ever been to. Due to an eye condition, I was in and out of this office for months. To start off, they are always running late (plan your day around your appointment). It will be about an hour after your scheduled appointment before a technician sees you (*but dont forget to be 15 minutes early); and another hour on top of that before you actually see your doctor. And then, your eye doctor will spend 10 - 15 minutes "thoroughly" examining you before he/she hands you a piece of paper reminding you to schedule another appointment. And I cant forget about the "lovely" receptionists who are all rude to you (especially to the non-English speakers - its really sad to watch them practically berate other people) and dont have the patience to give more than a minute of attention to each incoming patient.

Raul Ramos

I have been coming here for years since I was 10. It use to not be so bad and they would actually spend more than 5 minutes looking at your eyes. Now this place is awful. I waited 2 hours for my appointment and got there 15minutes earlier. They have interns perform the initial eye screening and then after that you see the actual optometrist for 5 minutes. Give me a break, they cram 10 patients into one hour for 1 doctor and then make them wait another 2 hours. Please dont go here, my last exam this July, was just that my last at this location. I never write reviews, but that last experience was the worst Ive had. Also I speak fluent English and Spanish, but what another poster said was true, they treat those who are not excellent in English like crap. Hands down place has hit rock bottom.

Carlos Espinoza

The customer service at this place is very poor. I arrived 11 minutes late to my appointment and I knew I had to wait a bit longer. The customer service rep. treated me very poorly. In a very judgmental tone she said to me that I would have to wait 30 minutes because I was 15 minutes late. I pointed out that I was 11 minutes late and then she said that the doctor was running 15 minutes late and that that was the reason that I was going to be seen 30 minutes late. I knew I was late and I did not need for her to pass judgement on me and have a punitive tone with me. She should have just told me that the doctor was running 15 minutes late. I love the doctor I am seeing but customer service is very important to me. I will most probably change doctors because of this incident.

Brenda Mosher

The wait time is long, but usually all doctors offices are. I read the other reviews that said the staff is rude, I havent a problem with them. They were not rude to me. The only complaint I have is that I was given a new prescription for glasses and the optical store at this office was closed due to the person in charge was on vacation for 2 weeks. I had ordered new glasses online from another company that I have recently used about a year ago with no problem.. I sent in the same prescription I was given and when the glasses came back I can not see clearly out of them. Now I need to make another appointment and waste my time.

sumaya yeasmin

Customer service is very very poor. I called at 4:30pm to make an appointment (for a future date), I was put on hold and then the lady answered and told me they were closed - it turned 4:31 by the time I spoke to her. If it closes at 4:30 then why is it stated that it closes at 5? She could have easily made the appointment for me but she chose not to.

Ariana Jackson

Absolutely hated this place not only do they make you wait forever if after waiting so long you have to go the bathroom and they call your name they will skip right over you NEVeR come here the staff is slow and rude and should quit their day jobs

Julio Bencid

Is incredibly. I arrived and no one was in. After the place was full 45 minutes later, thats when they start calling patients. This is the worst place. They are saturated with patients in the only place of the CHA network for eyes.

Katherine Kibler

The staff here are very friendly and accommodating, but the wait times are CRAZY long. There seems to be only one doctor working and this causes major back ups.

Begatafekad Yehun

You need to improve your patient waiting time. I sow the doctor 1hr after my schedule appointment time not ones two times so far. But I like the doctor .

Bradley Fernandes

Poor wait times. Doc when your busy you should be seeing your patients not wandering around aimlessly ....especially just after your lunch.

Edwin Tejada

Very rude