Banfield Pet Hospital

Reviews 7

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T Rizz

My akita was showing very odd symptoms: eyes flickering back and forth, couldnt stand up; he was punch drunk too. I called the vet on Sat. for an emergency Sun. apt. The phone girl had an attitude and I needed to speak with someone else. They said I would only be able to drop off by 11 and pick up at close. When I asked to speak with the vet prior to discuss symptoms and concerns they said no, I wouldnt be able to. That alarmed me then, I didnt know if he hurt his hip and if that was causing the issues due to pain and stress. When I went to get him of course they billed me then. When I spoke with the vet she said the staff never told her about his symptoms, specifically the eyes flickering. I was about to go a bit postal when she said that because thats why I wanted to speak with the vet prior. By the time I got home a euthanasia vet returned my call and he said he had vestibular disease and not to panic, he should be fine within 2 weeks. Now a bit at ease, I can now effectively comfort him through his spells. When I called the vet back expaining my dissatisfaction with their services the tech wanted to get defensive and make it a bit personal. I told them at the end of the day its not the money, its the principle and he agreed to have the manager call. 3 follow ups later and I called the corporate to file a complaint. When I told the tech he had vestibular, the tech said no he didnt to avoid any responsibility for not even diagnosing my dog properly. I put the dog on motion sickness pills and that helped tremendously. The following day the vet called and agreed it was vestibular disease and that the meds I gave him were the correct meds and tried to reassure me it would get better in a few weeks. I dont hold the vet fully responsible because it seemed to be bad policy, bad front desk service and bad tech help but at the end of the day the vet is in charge. Ill admit his condition made me panic and needing an emergency visit on a Sunday made banfield/petco look like a viable solution to my problem, in hindsight I should have used more common sense and avoided petco altogether. A few hundred dollars later I am still disturbed but my dog is stable and seemingly doing better. I would not return there and would advise against dropping your dog off with out speaking directly to the vet yourself. My dogs distress made me compromise my values and at the end of the day banfield was a big disappointment.

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Isabel Nava

Its over priced yes .. But its hard ones its more expensive out pocket:( and one of the mayor problems at this specific locations is no service on the mornings ... ! I recently moved to Davenport from Orlando area and the one I used to go on John young its a lots better on schedules . This location need to upgrade their service its annoying that we have to go an other locations far always just cause the times are so inconvenient . And also be carful with dropping off your pets sometimes we think theyre taking good care of them when we droop them off there for our convince either work or we have to run errands but on my own experience I can tell you its was bad tell told me to drop me dog at 11am the latest so the vet would be able to take the samples the need and I they didnt Called me till 430 pm to pick her up and it was because I have called before to see what whats going on .. So when I finally picked her up she couldnt hold and ran out the door cause she was peeing while she ran out and foam coming out of her mouth she was so dehydrated... I had to get my own bottle of water cause its was real bad ..... So I hope some one really takes a real closed look at this situation ... I pay month to month like a lots of ppl that takes their pets to this hospitals but it should be the same service type on all of them ....

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Tim Raschke

I had my niece take our kitten in for a swollen eye. Called beforehand to see how much it would cost, was told $41 plus the cost of the medicine. My niece is very young and doesnt know how to handle high pressure. She got there and was told the kitten needed everything from eye meds to flea control to dewormer, they ran tests which did not apply to the kittens eye whatsoever - the internal parasite test came back negative, they gave her two types of dewormer anyway! They gave her all kinds of horror stories and reasons why the kitten needed all of this done.They charged her for two of the same type of medications and sent her out with a $301 bill!! These people are crooks and scam artists - they took advantage of my niece and Im beyond disgusted with their lack of business ethics! Find another vet, dont bring your pet here!!

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Jeffrey Pyle

I had a Bad experience at Banfield at Posner park. I bought there pet care plan where you pay $18 every month and for that you are supposed to get notices as to when your pet need shots and checkups etc. First they do not notify you and then when you take your pet in they try to charge you additional fees even for stuff clearly covered under the plan. We have never had a problem with our cat who has bin to other vets in the north but they claim that my cat is to wild to take blood samples from. Maybe they should not take in a room full of caged dogs which scares the crap out of my cat as it would any cat.. When I complained the would not let me out of my contract. Stay away from this company as they are just after the buck and do not care about my pet

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Adele Pietromartire

Stay clear ! they are heartless and and not willing to go the distance ! My baby was in pain and the vet ( loose term ) juan cuellar talked nonsense , his gums just flapping but not saying anything relevant !! he did part her hair while he talked !!! I just moved from the beach where She had the best of care ( real Vet Drs ) My baby died in my arms on the way to the emergency clinic !!!! STAY CLEAR !!!! they should be shut down all over the country !!!!!!!

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Jelitza Amaez

Very disappointed. They posted at front store a walk-in service for vaccines, but when I asked they said that they were too busy to provide the service. So, I requested an appointment, but the employee said she couldnt and ask me to call next day. I did it, but then she said theyre too busy....again!!! When I asked AGAIN for an appointment the next one will be 2 weeks later!!!

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Keyla Elder

DONT GO HERE! Scheduling issues, rude staff and very unknowledgeable! I live 5 minutes away from this location and I drive to the Banfield off of John Young in Orlando. Driving an hour is nothing to make sure my pets are treated correctly. John Young Location is amazing, Great staff and caring doctors! Dont go to this wanna be place. Go to the john young location, 110% better!

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