Mass-RI Veterinary ER

Reviews 3

CY

Cynthia Slobogan

worst experience ever. I rescue animals for a living also am a vet tech and signed a paper to get a discount because of being a vet tech. I rescued a kitten and I use air wick in my house to make it smell good with having many rescues you want to do everything you can. on air wicks part the had a malfunction with the product and the oils where all on the outside. I never knew this till I went to change this I saw the kitten "Minnie" on my bed laying down acting weird but thought he was just sick till I went to change the air wick in my room and had oils all over my hand. my daughter and I quickly gave him a bath and we got him to vomit. I was on the phone with poison control and even have a case against air wick now. I rushed him to this vet and there where so inconsiderate there is a lady there named "Nichole" I have never met someone so careless In my life. 1) they strongly believed my cat was going to die because he would either end up having a seizer or having pheunomia and I needed 75% of $1000 for them to care for him which being a rescue and single mother I dont have on me and they wouldnt do a payment plan 2) they knew this kitten was suffering and they didnt even offer to euthanize him they just wanted $1000 from me for him to suffer and end up dying 3) when they finally decided to give me my kitten back they threw the kitten in my daughters arms and they where complaining that he had a very low body temperature and we brought him in with a blanket and "Nichole" wanted to send him home without it so he could get even colder. 4) the lady was laughing in my face saying even the hospital you have to pay for or they wont care for you which is false because you have medical or they bill you. 5) The lady was trying to say I dont care about animals when I rescue ALL animals in any situation and I asked what they do for animals they see on the side of the rode. she replied " we dont want to see them suffer we call the humane society and put them down" that is how they care for animals it could be even 1 hour old and the mother could have just abandoned it and they would euthanize it and not give it a chance, it could have just a fracture and they wouldnt even try to help it at least I will do my hardest. 6) all i had was $50 and it is 75% of their $95 visit charge then they refused to take my money and I work at animal associates and she made me sign a paper so I get a discount I did not get any discount. and then sent me a final notice to pay it all at once or it will be sent to collection and I didnt even get a first notice. this vet is full of inconsiderate people and is a joke I highly suggest going to Bay State Veterinary Emergency Services they are so much more respectful and caring and they actually work with you and are reasonable. I wish I went there but I was a mess and crying and was not thinking straight. R.I.P Minnie at least he passed away with a family who truly cares about him very much and we got to burry him properly like he deserved. you will definitely be missed Minnie.

JE

Jenlyn Boardman

I brought my otherwise healthy 2 year old cat in immediately upon realizing that he was vomiting with what I thought was a hairball. I brought him in to have a through investigation. They decided to do a 7 hour barium test to be told that it appears he has a blockage. This was at 2 in the morning. I scheduled surgery for him and was told that I would have to drive 20 minutes in the middle of the night to drop off another bucket of cash. Super poor taste! He was supposed to do the surgery as of 9 am. They didnt do his surgery until 8pm. I was assured that a blockage is a surgery that they do 4 times a day. No Problem! I received a call at 11PM to be told that he had no blockage but an inflamed intestine. Apparently he had a rare condition which causes blood clots from the overlapped intestine. One of those blood clots went to his brain and killed him. There are several problems with this place of death. 1.) I specifically told the Vet Tech that a certain Vet was NOT to do the surgery. In fact I went in to meet the Doctor that was to do the surgery and I felt comfortable. #2.) When give my original options, I was told that an ultrasound would be the best route to go but the Tech was on vacation. When I picked up his cat carrier, the receptionist chased me out of the hospital, ran in front of my car and demanded his balance be paid. The nerve of these people! Especially since they said they would send a bill when my Husband picked up my butchered cat. This is the place to bring your animal to die, not to live. UPDATE: I recently met with some medical staff to go through these issues. The Vet in charge started out fine while she explaining his rare condition. When I asked her if an ultrasound could have saved him, she said that yes it is quite possible. I asked why they did not send us to another hospital with the right equipment, I was told that this would only be reserved for deathly ill animals. Correct me if Im wrong but isnt my cat dead? My opinion is that they did not give us this option for money purposes. I was then told that I may not have brought the cat in in a timely manner. I waited until the next morning. It was literally hours .The Vet in charge was so defensive which was the absolutely wrong thing to do. I was also told that everyone came in early just for me. Seriously? I worked as a sales exec for 15 years in Hospitality. I have gone in 5 hours before my shift to speak with a guest over a late breakfast. This is an animal. I am the client. Its their job to explain this to me. Absolutely disgusting.

ME

Meredith C

I called their main number seeking advice after coming home to find that my dog had eaten about a pound of dark chocolate. They gave information about the level of risk (severe), and gave step by step instructions on what I should do. The tech who I spoke with on the phone helped us induce vomiting at home and told us to come in right away, which we did. When we got there, she was there to continue our dogs care and we never had to repeat the same information twice; everyone on the staff was given the background information so we didnt have to constantly tell different staff members how much he ate, how much he weighs, how long since he ate the chocolate, etc. The vet techs were very helpful, calm and kind. The vet that we saw gave us a rundown of the treatment options, including price estimates. I did not feel that they tried to "up sell" us at all. We went for the lower cost option and they were fine with that and hopped right into action, never once trying to convince us to spend the extra $500 at their facility. Once the dog received his treatments at the facility, they sent us home with step by step, specific instructions, including a walk schedule and a target heart rate so we could monitor the dog closely overnight. Most importantly, our dogs life was saved. He is typically very anxious and squirmy at the vet, but the techs here were able to keep him calm and he did not squirm or cry. Everyone answered every question we had with patience, understanding and a ton of knowledge. Very smart staff. I will absolutely bring my pets here should another emergency situation arise. HIGHLY recommended!