|Address:||1625 Radio Dr, Woodbury, MN 55125, USA|
|Working:||9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM Closed Closed Closed|
A Private User
Personally, I should have left before I even went back into the chair. I have gone to three dentists in my life. One I was with all through growing up, the second I was with for five years after that, and now this one. Being new to the area it is hard to get an idea of how a place is without going to it. So I gave this place a chance. I arrived early like I was suppose to, filled out my paper work, all while the receptionist lady and her friend behind the desk were talking about their personal lives and then started talking about a lady that had called in with a complaint. Nothing is more tacky than employees talking this way when clients are right in listening distance. How unprofessional. That was my first clue. My second clue was that the waiting area was not very well kept and dirty. This is a business where sanitation should be number one not only in the dental chair but everywhere. So ten minutes now past my appointment I get called back. The dental assistant or at least thats what I think she was, since there was NO introduction, just oh come back here and trust me... Anyways, then I have X- Rays done, am instructed to take my own plastic piece off of the machine so she didnt have to touch where my mouth just was. This might be minor, but put on gloves and do it yourself, I did not come here to work, that is your job. Then I am left alone sitting in the Dental Chair for twenty minutes, while my so called dental assistant is walking back and forth talking to this person and that person, I seriously think I was interrupting something by making this appointment. Finally, the actual dentist came over and was really, not all that great. I have never been jerked around, hurt, and left literally with tears in my eye from a cleaning before. I was seriously flabbergasted with how poor I was treated. Then the dental assistant was told to polish my teeth. What a polishing I got. Then flossed, pretty sure my mouth is still sore from this experience. In my opinion, I would rather have all my teeth fall out than to ever return to this place of so called professional dentistry.
I was more than satisfied with their DENTAL services, however, I cant say the same for the scheduling/front desk unprofessionalism. I came in the first day thinking I was going to get a cleaning but instead left with just a consultation. From my understanding, most dental clinics do a cleaning on the first appointment, I was kind of upset with that because 80 dollars was charged to my insurance basically just for an x-ray & a list of things I needed done to my teeth, why couldnt they do all that + a cleaning in one appointment? And also, when I called to make the appt, I specifically requested a cleaning, if thats not what I was going to get on the first appt, they shouldve explained more thoroughly what the first appt would consist of, so I would know what to expect, but I received none of that kind of information when speaking to the front desk personnel. Also, when I did finally come in for a cleaning 2 days later, the front desk person somehow FORGOT to pencil in the appointment so when I came in, they were completely unprepared. Thus, I was there for THREE HOURS to get 2 fillings & a cleaning, which normally wouldve taken an hour at the most. I was really upset, and I never received an apology from the front desk scheduler. That is their only downside, however, the dentist & the dental assistants were very professional, thorough & helpful with procedures. I would just say that the front desk ppl/person needs more training in customer service. How much do you have to pay for a professional that actually knows what theyre doing, if they get a simple thing such as scheduling an appt wrong, whats it going to be next? I wouldve been happy with a simple apology but I didnt receive that either. Im giving this place 3 stars only because the dentist/dental assistants were really professional but you should replace your front desk staff, they are a reflection of your business-- and not a very good one at that.
A Private User
Pros: Both the doctors and the dental assistants do good work and are very efficient. It’s both easy and convenient to make an appointment and they’re always very good about calling ahead to confirm upcoming appointments. The staff seems very friendly and likeable overall. Cons: Poor communication. This has gotten better over time, but it remains to be an issue. The doctors don’t always take the time to explain what they’re doing or they walk away without saying a word. I understand that the doctors and staff have other patients and responsibilities, but I often find myself left alone without warning and no clue as to what’s next. I accept a certain level of pain and discomfort while at the dentist, but I find they’re a little too brutish. My mouth gets pried open and twisted in every direction imaginable. The dentist doesn’t give the numbing gel time to do its job before sticking me with the Novocain needle, nor is he careful not to pinch my lip between his fingers and my teeth. My mouth and head seem to get jerked around a lot while 3 or 4 hands all squeeze inside. Like I tell my husband, I might have a big mouth but I don’t have enough room to fit all that in there at once. At least when my husbands done I’m not sore and numb for 3 hours after the fact. (Well, not always) I digress; Overall Advancia Dental is OK. They could improve in terms of how they communicate with their patients during procedures and being more self-aware of how they’re physically handling their patients. If you’re shy or uncomfortable with speaking up for yourself, this might not be a good fit. They’re certainly nice, but they’re not going to coddle you. You need to be the kind of person who takes charge and asks questions if you want to get the kind of service you want. If you require a gentler or more special touch, I would recommend going elsewhere.
This not the place to go with children they are very incompetent to handle children. I have brought my poor granddaughter (who is 10) there twice to get 2 teeth taken care of the first time we are told she has an infection in her tooth and they can not finish this is after they have shot her with medicine to numb the area have already been drilling so fill her tooth with a temp filling and come back to finish next week. By the the way these are root canals, so we come back she is scared duh so the dentist comes in and proceeds to numb up both teeth she plans on doing both root canals so now my granddaughter is really scared the dentist starts drilling and she starts saying it hurts the dentist gets annoyed with her tells her its numb so it does not hurt chews her out for crying because she is fogging up her mirror gives up after 5 mins refills tooth with temp filling again and proceeds to tell me they are giving me a referral for a pediatric dentist and after I had already told the front desk that a certain ped dentist does not take kids under 4 and guess what ped dentist I get the referral for yep you guessed it so I told her again and she looked at me like it is not her problem so now I have to find a dentist that will clean up this incompetent dentists mess. My 8 year old granddaughter also saw this dentist she would not let them take X-rays because she was afraid it would hurt and they had the gall to charge the insurance company $95.00 for behavioral management which to them is scare, berate and terrorize your child now I have two kids that are terrorified of going to the dentist. So if you want to scar your kids for life take them to this clinic the entire staff will do a great job scaring your child. I will forever regret having put my grandbabies thru this experience.