Hamilton Dental Associates

Reviews 5

NA

Nancy Colella

Dear Friends, I worked in medical and large item collection for 22 years and I have never before seen such disorganized billing office as bad as this one!! Over a year ago, my molar cap fell out..Dr Deocara Reverendo is an excellent and gentle dentist to be sure..She took another impression and made a new molar for me.. She told me I only had to pay the lab fee of $291.00 and to come back in for the new cap to be put in. I called many times only to be brushed off by the receptionist..Finally I got thru to the billing department only to be told they could not find the new replacement tooth!! I called every week, only to be told"we will get back to you when we find the tooth!" Then Hurricane Sandy pretty much stopped everything for us for 2 months.. After we recovered from Sandy damage. I started calling again about my replacement tooth.. No one knew what I was talking about!! Ive been thru 10 people at least in the Billing Department and NO ONE FOLLOWS THROUGH.. I made contact about 2 weeks ago with one lady and she told me I was put in BERK Collection for non payment!!!! Can you believe being charged for a tooth they cannot find and never put in my mouth?? I called BERKS and they threatened to sue me and take me to court!! For WHAT??The collection bill is now $600.00!!! They actually want me to pay for something I do not have!! They lost the tooth!! They actually have the audacity to flag my credit report illegally for their errors!! Horrific!! I have tried to speak with Dr. Reverendo herself and leave a message for her to call me.. I am certain she knows nothing of the escapades going on in their ridiculous billing department!! One representative told me she was trying to get my account pulled back from collection. I have her name and extension.. She only works 4 hours a week..I have spoken to her 3 times in the past month and she has neevr called me back yet.. In collection and business this is called" Dropping the ball". Its just another was of frustrating the patient into giving up.. Well guess what!?? I AM NOT GIVING UP!! I also asked to speak to the owner of the practice.. None of the billing reps know who that is!! Maybe they will respond now when they see this review!! I am not holding my breath!! What horrible business practices..

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Addison Wilker

After having experienced horrific service every time without fail over the past years I have used Hamilton Dental Associates , I would not suggest this dentist to anyone, ESPECIALLY if you have children. The office is very unorganized, commonly have billing problems, on top of having a very rude and untrained staff. After years of problems and horrific experiences I feel as though others should be aware of the terrible service that this office provides. This experience if from 6/10/16: After getting a checkup they were unable to provide a bill or allow me to make another appointment because the employees behind the front desk said they were having problems with the billing and didn’t know how to fix it. They told me that they would call me later. Later when I called the office back to find out if they had fixed the problem, Ashley (the untrained front desk worker), brought up the wrong customer info for a mother with a child named Addison and Tyler and began to read me their address, phone number (609-***-****), and medical history even AFTER I had explained to her multiple times that I was not this costumer. Ashley was rude and read another customers confidential info to me, and continued even after learning I was in fact not this customer, nor did she apologize for the situation, instead handing me off to another front desk worker as she was confused. After multiply horrific experiences with this dental office I would not suggest this dentist to anyone, ESPECIALLY if you have children or care about your privacy. 1 out of 5 stars.

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Susan Schrank

I had four children, ages 11 - 16, who visited Hamilton for their annual cleaning. My children were not happy with the "open bay" concept for pediatric care. They felt uncomfortable having other people in the area. I was not in agreement with their plan for treatment. My children have had good experiences with the dentist prior to the visit. Our 14 year old does not required to be asleep for fillings. Additionally, they only use silver, something that would be very visible in his permanent teeth. I felt as if my requests were something the staff was not happy with. Furthermore, they suggested additional sealants on all of my daughters molars. While this might be necessary, she just had original sealants done 3 years ago and this seems to be rather early. After an additional consultation, my son will have only a local, and for one visit likely will not even require that, My daughter will not need sealants for a few more years. As an additional point, they took more x-rays than are provided under our insurance. While the bill is not extremely large ($33 per child), we should have been informed ahead of time. This has never been an issue with out prior providers and likely was not necessary. This is a large practice that serves many families. It was clean and the staff was generally pleasant. Overall though, we were disappointed in the lack of individual care.

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Heidi Jovanovic

Stay away from this place. Their billing practices are downright unethical. We have excellent dental insurance that I purchase as a federal government employee. However, Hamilton first sends the bills without processing the insurance claims. They bill for full price. This happened over and over again. Whenever I called them on it, they would say, "oh, that isnt really a bill, it is just a statement - no need to pay it, we are waiting for the insurance to process." Of course, what they send me in the mail says it is a bill and says "Amount due." So, per their own oral NOT written instructions, ignore the bills. Then they eventually send and adjusted bill that shows how much the insurance paid and how much is still due. BUT they are billing for their full price, not the adjusted amounts per their contract with the insurance. Again, I have to call and ask why. And then they say, sorry, it is a mistake. But this mistake happens over and over again. Every time. They are looking for suckers who do not know how their insurance works and will just pay a bill without questioning it. It is outrageous. And on top of it all, they keep live monkeys in the facility, which is just sad and inappropriate on every level. I will be reporting them to the better business bureau for their billing practices.

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NY

Nya hepburn-fallah

Stay away from this place. Their billing practices are downright unethical. We have excellent dental insurance that I purchase as a federal government employee. However, Hamilton first sends the bills without processing the insurance claims. They bill for full price. This happened over and over again. Whenever I called them on it, they would say, "oh, that isnt really a bill, it is just a statement - no need to pay it, we are waiting for the insurance to process." Of course, what they send me in the mail says it is a bill and says "Amount due." So, per their own oral NOT written instructions, ignore the bills. Then they eventually send and adjusted bill that shows how much the insurance paid and how much is still due. BUT they are billing for their full price, not the adjusted amounts per their contract with the insurance. Again, I have to call and ask why. And then they say, sorry, it is a mistake. But this mistake happens over and over again. Every time. They are looking for suckers who do not know how their insurance works and will just pay a bill without questioning it. It is outrageous. And on top of it all, they keep live monkeys in the facility, which is just sad and inappropriate on every level. I will be reporting them to the better business bureau for their billing practices.

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