Allied Dental Of Old Bridge

Reviews 4

GL

Gloria Huerta

I have been going to allied Dental for about 3 years and I have always been very happy with the service provided by the Dentist and their x-ray Technicians. Ive had some issues Allied Dental but nothing major. For Example, once I received a payment from my insurance company directly. I then gave the receptionist the check when I went in for an appointment. I received a call 3-4 weeks later inquiring about the check. The person on the phone from the billing department said she could not locate the check and ask that I call the insurance company to get a replacement check. I was annoyed but I did it. I had to call the insurance company and of course there was a long wait before I was able to speak to someone. The insurance company agreed to issue the check again, since the first one had not been cashed. Months later I got another call from the Dentist office because they had not received the check and I had to call the insurance company again. However, today I witness something that has me outraged. A customer came in with her son and while handing in the paperwork apparently she forgot to answer a question. The receptionist directs her question to the child and says do you speak English? Tell your mother she needs to answer this question or you will not be seen today. Then she proceeds to very loudly give the mother a lecture, telling her that this is why she must bring somebody who speaks English with her since she could be signing anything! The receptionist says" I told you this when you made the appointment! The whole time the lady did have somebody with her to translate standing right next to her. The receptionist was so loud that everyone in the waiting room was now paying attention to the scene instead of the TV. For the rest of her interaction with the receptionist we were all listening, that patient not only did not have privacy but was subjected to a vicious attack by an unprofessional receptionist, in my opinion. When I went in for my appointment I asked if there was anyone in the office who could have been called to help. I was told no, there is no one who speaks Spanish there. The Doctor said there is someone who speaks Spanish but Spanish is not her first language. I proceeded to tell her what I saw in the reception area and I was told she understood and would pass on my message to the Office Manager. She said, " we serve a lot of different ethnic groups such as Indian and Arabic and we are not able to provide service in their language which is why we tell them when they make the appointments that they must bring somebody who speaks English". As I come out of the examination room and I walk to the reception area, I hear everyone in the office laughing (including another patient, her young son and a woman who I later realized was the office Manager) as the Receptionist from earlier is saying something about how the patient must peak English! My appoint was at 4:30, I came out of the examination room at 5 and they were still talking about it. I turned and I saw the doctor who nodded indicating she was waiting to speak to the Office Manager. While I am still waiting, the Office Manager finished speaking with the Doctor and I hear her say Bravo probably in response to the Doctor telling me they just cant provide service in everyones own language which I understand. However that is no excuse for acting like bullies and embarrassing a person they way the receptionist in this office did. The larger problem seems to be that this seems to be the general attitude of this office. As I said the Office Manager was present when everyone in the office, in front of patients was laughing and making fun of another patient. Also I was still there when the office manager finished her conversation with the Doctor and the Office manager did not talk to me to express her discontent with that kind of behavior or about taking any kind of action to correct it, which is why I am choosing to make my complaint public.

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AL

ALYSSA NOVAK

By far the worst experience Ive had with someone who claims to be a medical professional. I should have read the horrendous reviews before going to this poor excuse of a dental facility. I appreciate the kindness of the front desk ladies, however Doctor Taylor is lazy and does bad work. I should have talked to my father before going, who got a crown done by him that fell off after only two years! Typically an insurance company will not cover another crown until after five, but so many people complained about Dr. Taylor already they covered the price of another dentist fixing Dr. Taylors bad work. As for me, I went in with a dental emergency, in pain with a broken tooth sensitive and aching to the gum. Even after discussing coverage for an emergency filling with my insurance company (they cover it), Dr. Taylor still refused to alleviate my pain, due to nothing besides his own LAZINESS. I went to a different Doctor the same day, who had no issue fixing my tooth and making me not completely lose hope in dentists after my terrible experience with Dr. Taylor. Funniest part of it all, his exact words for why he wouldnt help me were, "thatll take me too much time" DO NOT TAKE YOUR CHILDREN HERE, unless you want an inconsiderate Dr. who tries to fool you about what your insurance will cover, and will take the fastest easiest way out with not an ounce of care for whats best for you. If you must go here, see ANYONE BUT DOCTOR MICHAEL TAYLOR.

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MI

Michele Lapeyre

Went in to get fillings done. ended up with all 3 of my back teeth bonded together. cant floss any of those teeth. the filling wasnt sculpted around my tooth even so theres hard dry pieces hanging off the edges of my teeth cutting my mouth for some time now. pieces of it break off and its miserable. never had a filling done so sloppy. and never the less it took 45 minutes for such a horrible filling. Dr.Taylor seems to be very careless in his work. Seems like he is all about the money! he said i needed a root canal, and yet there is no medical need for one. so NO THANK YOU, you will not break and damage my teeth just so i can come back and give you more money. really sad on his part! UPDATE 7/29 : this is my second time seeing Dr.Moon and i must say he is absolutely WONDERFUL! i got a filling from him as well as a fix from previous dentist and he did a fabulous job. my previous fillings i was in pain for about 4 weeks (from previous dentist). with Dr.Moon i was able to eat like normal in 2 hours without ANY discomfort. incredible. i HIGHLY highly recommend him! Super quick & painless. i was in and out in no time. I am very pleased and look forward to his work. i rate him 5 stars! great office!

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SH

Sherill Robinson

I had recently taken my 9 year old to this Dentist, lesson learned. I will not take her there again. The Dentist spent a couple of minutes with us after making us wait for an hour. (5 minutes tops) The overall experience was disappointing. - the appointment for a different day, when we got there we were not in the calendar - the girl who received us was impatient and for lack of a better word somewhat confused - the rescheduled appointment we had to wait for the Dentist to take a peak and say everything was good - no suggestion of sealant or the fact that my daughters teeth was crooked was addressed or that my concern given ample explanations. - the associates who had contacted my provider advised me that a full work up was already done on my daughter, this confused me because as i had indicated to them this was a new insurance provider for us. They had advised us to contact them and settle this ourselves. When we contacted our provider, they had advised us that no inquiry was made and that our records is clean. All in all this experience was something i will never repeat.

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