Mercy Health - Rookwood Medical Center

4101 Edwards Rd, Cincinnati, OH 45209, USA

Category:	Emergency Room
Address:	4101 Edwards Rd, Cincinnati, OH 45209, USA
Phone:	+1 513-979-2999
Site:	mercy.com
Rating:	2.6

Location

Photos 15

Reviews 15

Becca Slattery

Absolutely terrible service and a negligent doctor. I took my 2 year old daughter after she fell down the steps. I was told it was not a serious injury but they would need to give her stitches. After collecting my co-pay, the doctor and staff had to numb my daughters eye. Being 2 years old she was scared and screaming and not sitting still. The doctor, who told me it was not serious, realized he had an uncooperative patient and told me that it was actually more serious then he thought and I needed to go to Childrens instead (even the attending nurses did a slight eye roll). When I got to Childrens they asked me repeatedly why I had been sent since the injury could have easily been cared for at Mercy. It was complete negligence on the doctors behalf. At the end of the day, I just dont think he wanted to deal with a 2 year old patient. To make matters worse, Mercy/Jewish refuses to refund my co-pay even though no services were rendered. When I originally called they said they would refund me right away. Never did. Called again. Was told the refund would be received in 14 business days. Never came. Called again and they told me they were not refunding the co-pay since technically we were "seen" by a doctor. Overall terrible experience with the facility and with the corporate/billing staff at Jewish. I certainly will never use this facility again and would advise others not to either.

Sharon Isaac

I knew better before I even went here but due to the fact that I was having such a hard time breathing I figured I should go nearest to my home. Big mistake. Let me start by saying we may have been the only people there seeking treatment. They clearly were not busy. I check in telling them that I am struggling to breath. I am told to have a seat and someone will be right out for me. As Im sitting waiting out comes a nurse with plates of food to serve the lady at the desk and security. She sees that I am watching this and she yells someone will be with you shortly. No urgency. Told me that I had a viral upper respiratory tract infection with cough. Told me they didnt want to do a breathing treatment as I have no history of asthma and gave me pills to stop me from coughing. I had to go to Christ ER two days later. They had me in a room in seconds with 3 people working on me. Long story short I had bronchitis and the breathing treatment helped immediately. The difference of service and knowledge was night and day. Cant say I would ever go back to Mercy and hate to see what the poorest treatment ever is going to cost me.

Monique Ross

I went to this here tonight it was the worse experience of my life. The nurses did not listen and was very rude. The nurses that serviced me was Alexis and Jennifer. We made Jennifer aware that I am a hard stick and she needed to give my IV in my hand instead of listening she decided to stick me in the arm, the vein that she stuck blew. She then tried to go in thru my hand but she stuck the needle in so deep that she blew the second vein. When I screamed out in pain she acted as if was my fault that she hurt me. When I asked for a additional nurse she became very nasty to me, she did not care that she hurt me at all. The second nurse Alexis acted as she did not care and that me being there was an inconvenience. I will never return to this hospital.

Nasty Nate

Worst possible place in Cincinnati to go to... Went in for kidney stones, the nurse was very nasty towards me, rolled her eyes and said, "ya, thats what all the heroin addicts say..." they didnt do anything for me and sent me on my way and said to take some ibuprofen and I would be fine... A couple days later I was rushed to the hospital at 4.a.m. to have emergency surgery because I DID have kidney stones and they were to too large to be passed... I was pretty furious that not only was i called a heroin junkie, but also that it could have all possibly been avoided, but they are the most uncaring, rude, and nasty medical "professionals" in the tri-state area...

Klean Shiny

WILL NEVER EVER GO HERE AGAIN!! Took my spouse here after violent vomiting and breaking out in hives... waited 45 mins after the nurse left for the doctor, doctor came in asks three questions and abruptly left the room without explanation. When I went to the desk to ask the nurses they blew me off say oh he had a phone call .... I ask was it personal no ones answered terrible!!!

Mario de la Nuez

I have unfortunately been to the hospital three times in past two years. I dont normally write reviews but, after seeing some of the bad reviews i felt compelled to write. All three of my visits there, once for my wife, once for one of my children and, the last time for me were as easy and enjoyable as a hospital visit can be. The wait was was short and the staff was friendly.

Danielle Perkins

Went here when I badly smashed my foot resulting in a broken and dislocated toe. The staff was compassionate, attentive, and kind, and the facility was very clean. We were in and out in 2 hours including Xrays and resetting the bones. For an ER experience this was definitely better then I expected. If we every have an emergency again we will be back.

Adam Heltemes

the worst of the worst. Terrible doctors and horribly unorganized billing department. Ive been on two different occasions and both times I ended up having to go to a different hospital due to the incompetency at Mercy. Do yourself a favor and drive a few extra miles to go somewhere else.

Nikki St Clair

I went in for the first time tonite with strep throat....I was in and out in 30 mins with 2 shots (antibiotic and steroid). This is the fastest Ive ever been in and out of an ER. Everyone was kind and attentive! Very knowledgeable doc and nurse! I highly recommend!

Drm0419

Worst ER in the area . In and and out is not always a good thing. Uncaring , untrained staff. You can tell when someone is winging it and that would be the whole staff. Save your yourself a headache and go to a real ER.

Jack Stellar

Horrible, untrained staff with no sympathy and a complete lack of patient care. Ive been to vets that treat animals better. Its also unrealistically expensive: $6,000 for pain medicine and a CT scan.

Richard Zinicola

This is my 4th visit to this Emergency Room. Every experience been excellent. Easy to process in, seen quickly, and care top notch. Thanks to everyone there for the great care.

Valerie Allendorf

Awful. 4 hr wait. Irritable unkind person led us back to room. Son with Autism had been in car accident. Was very traumatized. Doc was ok not great. Spent 5 minutes on him.

Dan y

My daughter was seen at this ER. Was the best ER experience we had ever had. The nurses were great and was in and out fast

Jeff Littlejohn

Broken collarbone... They were fast and attentive. Id go there again, but I hope not to break anything else.