Emory Johns Creek Hospital

Reviews 4

CA

Catherine Gossett

I am thankful that my husband advocated on my behalf as I still have emotional issues when speaking about the way I was treated at this hospital. Here is what he wrote on my behalf. I would not recommend this hospital to anyone. The way they treated my wife during the roughest time of our lives -- when we lost our unborn baby -- was absolutely atrocious. After our complaints were lodged, they sent a curt letter stating that they "thank us for bringing our concerns to their attention, as we take these seriously in our attempt to provide 100% patient satisfaction." I do not think they have a clue what patient satisfaction is. Dr. Greg Fountain was no better. In breaking the news to us that our baby had Monosomy X, he had his nurse call my wife -- not him -- who didnt bother to ask if she was driving, alone, at work, etc. before telling my wife there was a problem. My wife thought the call was going to be to let us know what the sex of the baby was. She was elated when she picked up the phone. Instead this nurse launches into what sounded like a script that they needed to refer us to a genetic specialist and that the tests came back showing Monosomy X. My wife, who thankfully was home and not driving, collapsed to the floor in the kitchen. She finally told the nurse to stop talking and asked what Monosomy X was. She stated she did not know, as she had never had to deal with it before. I was out of town on biz. She was home alone, freaking out, with nobody to assist, and he has a nurse call who doesn’t even know what it is. Nice work, doc. So, the next day we go in for an ultrasound and they can no longer detect a heartbeat. We schedule a DNC for the next day with heavy and broken hearts. Surgery was scheduled for mid-morning, so my wife cant eat after midnight. We show up on time, which was early in the morning. We wait. And wait. And wait. Noon comes and goes. 1pm. 2pm. While she and my mom are walking around trying to pass the time, she feels a problem. She rushes to the rest room, where she ends up having the miscarriage. You can only imagine how that is about as horrible a thing that can happen to a mother -- to a human being -- as is possible. They finally get her to the pre-op around 3. The nurses, who apparently cannot read a chart, come in all cheery and "Hi! How are YOU doing today?!" How about a little sympathy? Not chit chat about your social lives with the other nurses like the people around you are not there? We all understand it is just a job, but damn. Then, while trying to get the IV hooked up, they cannot find her vein. They try repeatedly on both arms, and then make a game out of it with multiple people coming in and trying to find it! Sticking her numerous times and callously teasing each other when they cannot get it started. They finally get someone with an ultrasound to find the vein. She finally gets taken into the OR around 5pm. She is starving, poked dozens of times, had a miscarriage in the public bathroom, all on top of losing our first baby. And these "people" (and I use the term loosely), have deemed that she "received appropriate care and treatment." We still receive baby stuff and offers in the mail nearly two years after this happened thanks to some mailing list the doctor’s office put us on. Nobody ever asked if she was ok after she had the miscarriage in the rest room, never a follow up call from the doctor’s office to see if she was alright, if she needed counseling, anything. We just started getting bills – NEARLY TWO YEARS LATER! – from various vendors, one of which who have not said one thing about our insurance not paying until they send a threatening letter giving us 30 days to pay an $795 “preferred rate” which Dr. Fountain stated would only be $300 and $350 if our insurance didn’t pay it. I highly recommend avoiding this place.

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DA

Daniela Vargas

A few days ago, arrived in an ambulance to the emergency room with my elderly grandfather who fell and broke his shoulder. For context, he was 82, had to be on oxygen tanks 24/7 at a very high setting and could barely take a couple of steps before he would be completely exhausted. The staff refused to call the on-call orthopedist to see him and they had no social worker on duty. After waiting for 2 hours for him to get looked at, an emergency room tech put a sling on his arm and then the hospital wanted to send him home. My aunt told them we needed to talk to someone because we didnt have the means to take him home, no exit plan or a way to take him home: with his arm broken he could no longer even go to the bathroom or stand up without someone lifting him up. We had no wheelchair, no oxygen for the ride home. The person that my aunt spoke to responded with sounds to me like thats a social problem, not my problem, even though the hospital had no social worker available to talk to. We felt neglected, we were spoken down to, and started to despair because he was in a lot of pain and there was no solution presented to treat his completely broken bone or for us to even transport him. There was no compassion shown except for one of the doctors that did briefly get to see him, was the only one to show some human warmth and concern. We are all extremely disappointed that a hospital with such a prestigious reputation treated us and my grandfather so poorly, especially when the healthcare field so closely aligns with social situations and with people that are in need of help, care, and human compassion

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ME

Melinda Clark

UPDATE: The Emergency Department Director, Natasha and the Patient and Family Advocate, Karen had both contacted me today. They expressed their deepest apologizes and assured me that my concerns are being taken very seriously. They also said that the staff would be spoken to. After I finished my conversation with Natasha, my family and I felt much better. The emergency room staff was deplorable! They treated my poor 93 year old grandfather, who has dementia and had fallen, as though he was an inconvenience. He was yelled at repeatedly, and a male employee rolled his eyes and huffed in disgust at him. My grandfather was scared and confused as to why he was there in the first place, but no one bothered to take that into account. The staff only added to his confusion by the way they were speaking to him. The staff also proceed to inform us about how "unruly" he was being. (Which by their definition, unruly meant that he was trying to get out of bed--not that he was yelling or being violent in any capacity.) Id be "unruly" too if I was confused and the people that were supposed to be helping me were treating me like garbage. Ive seen convicts treated better than my grandfather was. It sickens me that he was treated with such disrespect. Shame on you!! If you dont like your job, are too overwhelmed, or just dont have the proper bedside manner than GET A NEW PROFESSION! I only hope that those same people never have someone treat them like "unruly" caged animals when they need help.

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A

A Private User

The care I received following colon cancer surgery Dec.09 was wonderful. My room was clean, nurses were wonderful with the exception of one. Was sitting up in chair for the first time and had to buzz for assistance, as pain so bad I could hardly catch my breath. Nurse came in talking on her phone having conversation that didnt seem to me to be of anything medically related. Further upset me so much I spoke up and asked her to just leave. Not typical of me, but under the circumstances I wasnt having it. Charge nurse replaced her immediately and no problems at all after that. Otherwise, no complaints. The gals down in CT, and Ive had a few since then (most recently 12/11), are always so sweet. Major kudos to surgeons Vanketesh and Pennington (Colon) and their staff and adore Dr. Steven Szabo at Georgia Cancer Specialists located at the hospitals professional bldg. . He and nurse Connie are genuinely nice people who clearly find great pride in what they do and are exceptional at it. Their entire staff is fabulous. And below comments regarding billing department are lost on me. Have had a few occasions to deal with them and always found them to be pleasant, organized, and more than helpful. Dont let complaints about billing department keep you from this hospital. I have other family members and friends alike who have had positive experiences. Highly recommend.

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