American Dental Care

Reviews 5

KI

Kimberly Heiser

First came to this office for a root canal and crown as they are one of the few offices that accepts my insurance. I was paying out of pocket for routine dental care previously at another office, but due to a broken tooth, could not afford this treatment out of pocket. They were able to get me in right away; however, there are multiple reasons why I will not return. Had a consultation with Dr. Oh, who was great. Clearly explained everything that I needed done. He was personally not comfortable performing my root canal, so it was agreed his colleague, Dr. Fouad, would do that portion of my treatment. Price was discussed before I left the office that day with the front desk staff. When I returned for the root canal, I was told I needed "crown lengthening surgery" while I was getting prepped in the chair, which was not previously discussed and was an additional $500 (discounted price from $650). Had no choice but to pay since my tooth was broken and I needed it fixed. STRIKE ONE After my treatment for the root canal and crown, I scheduled a routine cleaning. Had x-rays taken and saw Dr. Oh after the cleaning who said everything looked great. I do not know the hygienists name as I had difficulty understanding her. It was worst cleaning I have ever experienced. Very rushed and painful. She sat me up once at the very end so I could rinse my mouth out. Prior to that she just sprayed water full blast on my teeth, which ended up all over my face. She then took the paper bib I was wearing, which she had been wiping stuff on during the cleaning, and wiped my face with it. (GROSS!) STRIKE TWO I just returned the other day for another routine cleaning, after requesting a different hygienist. I got Katie, who was wonderful. No pain. Took her time. Sat me up 4-5 times throughout the cleaning so I could rinse my mouth out. No x-rays were taken and I saw Dr. Fouad after the cleaning. She looked in my mouth and immediately said I needed a crown right next to the one they had done. I went to my previous dentist for a second opinion the same day and they said absolutely nothing was wrong with my tooth. They were surprised Dr. Fouad had come to that conclusion. They took an x-ray to be sure, which confirmed what they thought, but also revealed a broken bit of a dental file from the root canal Dr. Fouad had performed on the tooth next to it. While this is not an uncommon thing to happen during a root canal, I was told by my previous dentist the patient is normally informed so it can be monitored for infection. Dr. Fouad did not inform me of the dental instrument she left sealed in my tooth, which clearly showed up on an x-ray. STRIKE THREE The cons definitely outweigh the pros with this office in my experience.

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AN

ani hale

Really dislike this establishment. I showed up 10 mins early for my boyfriends appt and they claimed I didnt have one, I wasnt in their system. The lady at the counter continued to be rude to me then I reached into my wallet and pulled out the card with the date and time marked from the lady at the front desk that was given to me the week before. Still after I proceed to show her the card she was rude...then today I called at 11:30 to change my boyfriends appt made for 3:30 today to say we wanted to cancel the X-ray that we decided upon last minuet the week before, we still were coming in for his rootcannal as scheduled. I just wanted to cancel the X-ray, I was tossed between three different people at the frost desk, I was put on hold three times for them to say I cant cancel the appt because it was for my boyfriend not me however I am the one whos name is on all the payment information..I would of been happy to varify his information for them but they were ignorant I ended up hanging up. Please stay far away from this institute! Its full of useless uneducated people. I would rather take my loved one somewhere where we are treated with respect, save yourself some time and aggravation...spend a little more somewhere else for better quality service.

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LA

Larry Doyle

Not to be trusted. I had a current, verified list of Careington Dental Plan providers. I called American Dental (Doylestown) and was told yes they accept Careington so I made an appointment. I asked whom I was speaking with and she was the OFFICE MANAGER. X-Rays and cleaning (I did not ask for a cleaning). I paid around $120 and rushed out to work. I recalled annual x-rays/cleaning should have been maybe $28-$50. I called American who explained they were NOT on the Careington plan. I stopped in and the receptionist insisted there was nothing they could do. WHY didn’t I argue the point??? I’m a fool. It’s probably been 3 months gone by now. Anyway I’m ANGRY, disgusted and still don’t have a dentist and have to find someone else. It’s a straight out NY style ripoff. The OFFICE Manager should know whether they do or do not accept. P.S. After my appointment I was handed an estimate for all kinds of work at an astronomical $cost. I didnt pay much attention although I do need work.

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GA

Gail McPhaden

I made an appointment for a routine dental exam and cleaning. They took x-rays, the cost of which previously has been covered by my insurance. I was told I needed gum "surgery", and had to have this done in three sessions. Trusting the dentist, I agreed. Total was $500. co-pay (which I was not told beforehand) and $69. co-pay for the x-rays which as previously been included. The "surgery" was actually part of the original exam, but they used Novocain, so the extra visits/payments. All this, and my teeth had not yet been polished; told I needed to come back in six weeks for that, which is mostly the reason I went there. When I tried to discuss this with someone in the office, I was told - that is how we bill. After insisting on the polishing, the hygienist finally did it. When I asked why she wanted to wait six weeks, she told me - that is how we do it; another co-pay. Rip off city. $1,069. for service that were covered by insurance company! Yes, I have filed a complaint.

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A

A Private User

I googled this office for their phone number when I noticed all the poor reviews. Me and my wife have been going here for about 5 years, and my oldest daughter just started going this year. The staff is always pleasant with us, and I get the same hygienist almost every time Im there. I have no complaints, and I am not that easy to please. They always have great teeth cleaning tips for me, and they have never tried to sell me on anything outrageous. They even gave me cheaper options such as buying a night guard at CVS instead of getting a custom one from them. I really dont get all the hate? I discussed it with my wife when I saw these reviews and she was shocked too. She also has never had any issues with this dentist, the staff, or seen anything remotely unethical happening. We wouldnt bring our 4 year old here if we experienced anything like the people in the other reviews.

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