Zufall Health Center - Dental

Reviews 4

TO

Tom Przybylinski

when you are freaking out between the end of employment and the determination of your unemployment claim, a broken, infected tooth that needs to be pulled and hurts like hell is grounds for panic, especially without dental or health insurance. Unless you find Zufall, and you let them work with you to find a way to fix your ills at a price you can afford. I was amazed at the amount of work each employee does handling processes behind the scenes, seamlessly figuring out which programs a person in my situation could qualify for and then they gather the needed info, and submit, and attempt to verify that you indeed will be getting those benefits. Then they do an exam w/ xrays if needed. and when you take your Rxs to walgreens you find out that the insurance company is Zufall and you save even freakin more money. If i wasnt in so much pain i would have laughed out loud. regardless of how you feel about government spending and entitlements, you ARE already paying into these programs, and you CAN use them if you need to. Use them responsibly and there is nothing to feel guilty about. In my anxiety and mouth-pain, it was soon obvious to me that id walked into a place where the employees were passionate about helping people, and they really execute that passion. When i realized that, the cold sweat ceased, the muscles in my back and neck loosened and i could breath easily again. the person at the desk looked at me and noticed the change in my demeanor. i said something like i just realized everythings gonna be alright because you got my back, or something to that effect. it was obvious enough to me that it soothed my soul (or some such other cheeseball metaphor) sometimes when working in the heat of that passion, stress is unavoidable. I would not fool myself into thinking that this is "being mean" or giving "bad service", they are literally stressing themselves out trying to help everyone that walks through those doors, to help you out. watch what they do, its intense. i dont think i could keep up with all that, even with ADD. they have to be a special kind. and they are. be aware, the time they spend working for people who need affordable help leads to some serious wait times for appointments. 2 to 3 weeks long. but for the money you save when you dont have it to begin with, the level of service you get is poetic. it sucks to have to wait, no one denies that, but for what this service is, its worth it. due to that long time between scheduling your appointment and when you actually are to be seen, they move pretty quickly to take care of you when you arrive. I can understand someone getting the feeling of "hey they are serving all the spanish people before me" if you dont figure that part about the appointments out. in fact, those spanish people just happen to be in the front of the line because they just waited 2-3 weeks to be seen. It does not help that you dont understand the conversations. I know a little spanish, and everything i heard was mundane "who are you here to see, what time was your appointment, you need to fill out an update form" type of thing. Front desk to customer. No worries, just wait patiently. maybe bring some study materials to learn some spanish, just for fun. did not hear anything remotely hinting at favoritism. and yes, in dover, youre going to hear people who speak only spanish. they arent monsters. Most of them are hurting just like i was/am, and they can describe their situation more accurately in spanish than english. what i do know is that Zufall were rigorous with the standards of ID and proof of address, residency etc. while i was there in the waiting room, more or less an hour. there was no reason to see anyone in the office as anything more or less than folks with teeth-problems. so, if you need medical or dental help that cant be put off anymore, and think you cannot afford to seek it, go talk to the people at Zufall, you might just be shocked what they can work out. and if you can be objective, youll observe a pretty remarkable operation.

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ES

Eshwar rags

Being an American Guyanese Indian and having a half Hispanic son I thought since I live in Dover itll be easier moving my son to that office. My experience with the front desk was great. The facility is well kept, and professional. When dealing with nurses it was different. The first nurse that interviewed my son was professional and kind. The second nurse took my sons vitals and was visually getting annoyed with my son. (Hes 3) I calmed him down and that nurse performed an eye examination, my son couldnt sit still. She stopped the examination abruptly and asked to continue with the hearing exam which my bashful son didnt take seriously. After a minute she left the room and the Doctor came in and said stop being his friend. Wait what ?! Mind you I already had my son take this exam with his last pediatrician in Denville and he passed with flying colors. He gave me a script to see a eye and hearing specialist. He also carried on to say my son needed a second flu shot a booster??? and I asked why since he didnt tell me this when I had him give it 2 weeks before. Mind you Im a nurse, in Morristown, Christ in Jersey City, and Affiliated Physicians a flu shot company which they didnt know.Their education to the public is poor and I guess its because most people in our town do not question the "Doctor". How are we supposed to change peoples lives without good education and relations. Nurse to public education not so good in this facility. They have great resources and an exceptional informatics systems but their interactions with the public is poor. Being an American second generation I expected more.

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ZN

Zn Ck

A mi lo q me enoja de esta clínica es que los secretarios no hacen bn su trabajo. Aveces EH llamado para hacer cita y aveces ni contestan por que disquete están ocupados con personas. La mayoría de las veces EH tenido q ir personalmente. Y cuando voy están chismiando entre ellos. Y las veces q EH echo cita x teléfono me dicen que venga al otro día a tal hora. Y cuando voy ni estoy en él sistema ... De verdad q me da tanta rabia. No te llaman tampoco para decirte los resultados de sangre. Cuando llamo tampoco me pueden decir. Pero la doctora tampoco llama. Solo trabajan por las horas y solo chismeando se la pasan. Pongan gente seria q de verdad quieran ayudar. Por mientras iré buscando otro doctor. . .

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Rosemary Parsil

In my life I have never dealt with a more disorganized facility! More than 2 months ago I made an appointment with Dr. Kelly Walsh. Kelly was my doctor at a different medical center before having her children. Thrilled to find her again, I made my appointment to re-establish myself as her patient. I was told I would need a physical, however could do that at Zufalls other office in Hacketttown, than would see Kelly Walsh in their Dover office. I took a day off from work to have my scheduled physical, only to be told that I was given the wrong information and didnt need the physical before seeing Dr. Walsh.. they sent me off with a big "so sorry" (and I lost a days pay). Finally after waiting more than 2 months, the night before my appt with Dr. Walsh, I get a call from their office cancelling my appointment because they "overbooked" the doctor!!! Ill never go there again! Its so unorganized and they are very rude - if you are lucky enough to understand their broken English! Im furious, not only did I lose 2 days pay, when I made my appointments, they made me put their doctor on my insurance as my Primary just to get the appointments! Now I need to find another doctor because of my health issues & expiring much needed medications! URG!

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