Thomas Eye Group

Reviews 4

KA

katie dedola

3/5/17 I would like to provide an update & add a few stars. I received a call from a supervisor who did rectify the situation. 3/3/17 Extremely unhappy ONETIME customer. I made my initial appointment & when I arrived, I VERY EXPLICITLY explained to the front desk that I dont have vision insurance - but rather, that I have to submit my itemized bill, MYSELF, to my health insurance to receive my reimbursement. They tell me, ok, & that they will bill me as though I do not have insurance. They still ask for my insurance card for on record. (In retrospect, I NEVER SHOULD HAVE GIVEN THIS TO THEM!) Anyway, so I get my “exam” (Which is itself a complete racket: I was shuffled to 3 different people: only one actually did much of anything, [checked my prescription with the lenses,] one only "talked” to me for a minute, trying to talk me into getting dilation (which I thankfully refused, as you will see later with the pricing this place charges,) & another, "contact lens specialist".) After my exam, I checked out & I received an itemized bill with the following line items: * CL Ev/Dr Aphakic - Both Eyes (Contact lens evaluation) - $49 * NP Comprehensive Exam - $280 (Can hardly call it comprehensive when you are charging me for other things now can ya?) * Refraction (Basically finding my prescription) - $75 There were 2 items in the adjustment column: Prompt Pay Discount = $20 Adjustment of $125.61 off of the "Comprehensive Exam" I was told that the $125.61 adjustment was off of the normal price of the exam because I did not have insurance. So I left paying an absolutely absurd amount of money $258.39 for my exam (especially considering I really had no issues, and I brought my current boxes of contacts with the prescription on them so they had a starting point.) I chalked it up as my fault for my lack of proper research beforehand. I left under the impression that I had PAID IN FULL and that I needed to go home to submit my own reimbursement. AGAIN, I was VERY clear and explicit when explaining my situation. I did not expect them to know verbatim all types of insurance coverages, let alone know my personal situation. I came prepared, knew the details of my health insurance plan, and was very clear in what I needed. WELL…THAT WAS NOT THE TRUTH!!!! I recently received an additional bill for $40.61. I called them to try to straighten the situation out. It was explained to me that THEY submitted the insurance claim for me. So, when they received my $85 reimbursement, they subtracted the $85 from the $125.61. Now, remember, I was told that the $125.61 was a discount because I didn’t have insurance. I told them that and was told that they were not supposed to do that - that the $125.61 is an ESTIMATE that their system automatically makes predicting what the insurance will pay for and that it is further adjusted based off of what the insurance actually ends up paying. It is NOT a discount to me because of not having vision insurance. NOT ONLY WAS INITIALLY LIED TO, BUT THEY THEN REFUSED TO CORRECT THEIR MISTAKE AND ARE MAKING ME PAY THE ADDITIONAL $40.61!!! I left thinking that I had paid $258.39 and that I was going to receive an $85 reimbursement. Now, instead of paying $173.39 (still an absurd amount of $$) I am on the hook for a total of $299!!!! Please note that this did not cover any additional costs for contact lens, or glasses! Please also note that HAD THIS BEEN PROPERLY EXPLAINED TO ME IN THE BEGINNING, I WOULD HAVE HAD NO PROBLEM PAYING FOR THIS! I made the appointment and received the services. And though I think the amount of $ they charge is criminal, I realize that I should have done more research. I just would have grimaced, paid it and found another eye doctor. BUT TO BE MISLED, MISINFORMED, & THEN ON THE HOOK FOR THEIR MISTAKE IS UNACCEPTABLE! I want to inform everyone I can. There is absolutely NO excuse for this misunderstanding on their part. I was VERY CLEAR that they were not to submit ANYthing to ANYone. I would NEVER recommend this practice to ANYone!!!!!!

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AM

Amy Keeton

We have been coming to Thomas Eye Group for years but this visit will be our last. Over the years, it seems that our wait time gets longer and longer. This visit had us in the office for over two hours. I realize that appointments can get behind throughout the day but that is ridiculous. I was told that our not being in a room in a timely manner was due to a room needing to be sanitized from a previous patient. Oddly enough, we werent even put in that room and there were lots of other rooms available since there were no other patients there. The office was closing and we were the next to last to check out. Our appointment was at 3pm.... arrived before 3....waited to see a technician for about 15-20 minutes... was with the technician for maybe 15 minutes.... went to another waiting room and waited... finally saw the doctor who was with us for literally less than 5 minutes and then we immediately went to the contact specialist that we were with for maybe 5-7 minutes, then to the checkout. My time is extremely valuable and I will not spend it waiting for over two hours on an appointment that shouldnt take an hour (start to finish with waiting). My husband and I visit a different eye doctor and I will be getting my kids appointments there from now on. I do want to give a thank you to the contact lens specialist - she is always extremely nice and patient with my son.

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JE

Jennifer Bower

I am highly disappointed by my experience at this location. My daughter had several visits here over the course of about a year and a half. I always expected surgical intervention to be a final course of action for her condition, but when this finally came up and I had a few questions, I was actually hushed by the doctor who told me I needed to wait until he was done speaking. All of her visits seemed pretty pricey to me. Then, we were overcharged by over $100 one visit. We were told at the next visit we would be receiving a refund and we did not have any balance to pay. The next week I was sent a refund check. About three weeks after that, I received a bill in the mail for the entire refund check plus more! When I called to speak to someone about the bill, I was told we had been sent the refund check as an "accounting error." I understand that mistakes happen, but I do not think it unreasonable that 1. Someone from this office should have called us to explain the error and that we would be receiving a bill (so that we would not be blind-sighted...this was a lot of money for a small household); and 2. Due to the fact that the error was on their part that the office would not take that in to account when sending me the full bill. I am very upset about my experience here overall and will not recommend Thomas Eye Group.

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AU

Aubrey Kinnaman

We took our 4 year old to see Dr. Berland after a failed VEP test at our 4 year well visit. The online registration and kiosk check in made for an incredibly quick check in. We were seen immediately and our longest wait of the whole appointment was waiting for the eye drops to take effect. The technician and Dr. Berland were fantastic with my daughter. Really put her at ease. I would highly recommend their team! Edited to add that my daughter is still a patient of Dr. Berland, 4 years later. We have been in glasses at this point for 3 years and we are seeing improvements in her sight. We have not experienced the waits others have, thankfully. Knock on all the wood.

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