Georgia Eye Specialists

Reviews 3

RI

Richard Williams

Please beware of Dr. Sagar This provider is very unprofessional. As an educator I was very concern with my eyes. The appointment started with an initial evaluation. This person I presume is a student or an assistant. On 3/18/16 I was met Dr. Namita Sagar. I explained to her that earlier during the week my right eye became red after taking a nap in my eyes. She basically stated that my story did align with the symptoms that I presented. To be honest I take this as being told that I am lying to the doctor. This discovery doesn’t make since my only motivation for going to the doctor is to get better. She continued to be annoyed as I was inquiring about all these terms she was she was calling out to the assistant. For someone who works in a client centered environment, I felt that a disclaimer should be stated. For example Mr. Williams I am going to be giving notes to my colleague while I exam your eye and at the end I will communicate those details with you. Dr. Sagar seems to want the type of patients that don’t ask questions or think about what she is saying. I feel that this experience went totally against my referral to visit this office. I am writing a formal complaint to my provider so no other state employee will experience this type of lack professionalism. On 3/18/16 I was still feeling some major pain that had worsen from the previous day.I initially called and was told by the attendant that I should come in. When I arrive the first statement was COPAY. I stated to the attendant that I was just here yesterday and felt all my needs where not cared for. She went to the back and said if you want to see a doctor you have to pay. I figured out the game they were playing. After I did not immediately agree with their rationale to pay. They actually spoke to Dr. Sagar and her message was it may get worst before getting better. This was interesting fact to me that the staff was willing to bill my insurance for a message that was supposedly already communicated. They had no real concern for my health. Also that lady continued to say Dr. Sagar stated that I did not have to come back. I wondered why that wasnt communicated on the phone. At this point No one has attempted to show any sense of care or compassion in my situation. I understand that it may be minor to a Dr. Sagar but to treat a patient this way is unacceptable. I feel that my insurance should not have this establishment listed if they are going to treat educators in this way ​Please note that I am concern about how other patients may be treated as well. I saw a lot of elderly patients on my visits of this property. I am interested to know if they are treated the same way or was this because I appeared to be young. I may be young but this level service is not patient centered. This office did not even address my concerns at the front desk. I am sure after this review is read maybe I will matter.

SU

Summer Munger

THEY PUT A HOLE IN MY EYE DURING A ROUTINE EXAM!!! Yes, you read that right. On my very first visit to get my eyes checked for glaucoma (which doesn’t even involve and instrument touching the eye) I was told I needed to go through all of the initial eye exams so they had a baseline for my stats. Fine. I did this with a tech who had a horrible bedside manner and obviously didn’t care at all about me. During this initial exam I was given a cornea test where they basically hold a pointed device up to your eye to test the integrity of your cornea. She then RIPPED a hole in my cornea! I was numb so I felt nothing at first but I could tell right away that my vision had been severely compromised. I couldn’t see anything out of my left eye. I mentioned this to her and she said it was fine. It was only when I asked her a second time that she sighed and bothered to take a look. Within a few seconds of looking through the microscope she got up and said ‘Let me get the doctor’, which is never a good sign. Dr. Sagar was the one who came in to see me and though she was very nice she also said that this never happens and kept asking if something was wrong with the eye to begin with; insinuating that this was my fault. I have never had this problem before. Once the numbing solution wore off I was in more pain than I can possibly describe to you. Having a cut on your eye means each movement, eye open or closed, is agony. The next tech that came in put a contact on (which I didn’t want because I’m afraid of things going in my eye) but he was incredibly kind and calming. The main person there that I felt actually cared about me. I had to drive myself home with basically one eye. They didn’t offer me anything, not an uber ride, not a cab, nothing but a comp on the follow up as I’d already paid for the first visit. I went through a horrible weekend with the blinds closed and sunglasses on until Monday when I went for my follow up. I noted that my vision was not as it was before and Dr. Sagar said that it would continue to heal. She set up no follow up for the issue. By March, allergy season, I’d rubbed my eye, because it was itchy, a lot one day and then I sneezed causing my eyes to clench which opened up my abrasion again. I called their emergency line and NEVER received a call back. Lens Crafters took care of Georgia Eye Specialists mess. The doctor there said the reason it opened back up again was because it never healed properly. I would urge you with every care that I have for your eye sight to never visit this office.

AL

Alex Clark

An awful experience. I went in during my lunch break to get my glasses adjusted and order contacts. I approached the front desk. Two of the women on staff simply stared my direction and ignored me, one walking by twice before I said "Hello! Could someone please assist me". The other woman approached, and was curt and rude in her speech and demeanor. First assuming I didnt have insurance, then telling me to go wait at another desk for an adjustment and the contact person would be in soon (she never came). It would have taken her no time to tell me that when I first walked in, but they pretended I wasnt standing there a few feet away from them. They were friendly on the phone when I called, so something about my appearance must have changed their approach towards service. I waited at a desk for 35 minutes to get my glasses adjusted, as the optical professional was helping an elderly couple look at glasses. He was professional, but when I mentioned that the glasses still did not fit well, I was told this was because my right eyebrow was higher than my left. News to me. In the adjustment process, he literally shaved the plastic of my on the inner part where the temple touches the frame, and did so poorly. These are a brand new pair of custom frames that cost me a good amount, and now the warranty is voided on them, and there is a noticable gap when the frames are open. I was never asked if I wanted my glasses to be physically altered and shaven down to obtain a better fit. The contact provider was still out at this point. Which is fine, as I will be ordering them elsewhere.