Gentle Dental of Springfield

Reviews 9

AL

Alice Barone

I went to visit Gentle Dental because I was not happy with my normal dentist and I had heard some really great things about Dr. Fee. I got to my appointment 30 minutes early and checked in with the front desk. I was in the chair within 10 minutes of sitting in the waiting room. Meeting with Dr. Fee and her hygienist made me feel so happy, both ladies were super kind and caring. It felt like I had known Dr. Fee for years! I was able to voice all of my concerns before the exam and I didnt feel rushed at all. Dr. Fee listened to everything I had to say. I had some X-Rays done and then Dr. Fee did her exam. She broke the news that I had four cavities (my first ones ever!) very kindly. She explained the process to me and when I came back to get work done I wasnt nervous at all because I knew I was in good hands. I was numbed with some gel to make sure I didnt feel the needles, my cavities were in all four of my back molars so everything had to be spaced out. Four needles later (without feeling any of them) my whole mouth was numb. Before the drilling started Dr. Fee made sure that the numbing had worked. This was my first drilling experience and it was actually great. Dr. Fee then brought in Rudy to do my fillings. He was very funny and super nice as well. He really took his time and also explained the what he was doing and what he was putting in my teeth. After he polished up his work, Dr. Fee came back and examined the everything. She informed me that I was all finished and I could go. I felt so great that I went back to work for the remainder of the day. I cant even tell that I have fillings, they match my teeth perfectly. I am almost 25 and this was the first time I had any dental work done and it was honestly the best experience Ive had at any doctors office. Thank you so much to the staff and Dr. Fee at Gentle Dental of Springfield!!

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R S

What an unfortunate experience. After six years of going to the same dental practice religiously twice a year, I started a new job with new dental insurance that my prior dentist didnt accept. I chose Gentle Dental because it was close to home and some of the reviews were positive online. When I arrived, they took x-rays, and I was promptly told that I had four cavities that needed to be filled immediately and an older filling that needed to be drilled out and re-filled immediately. I was shocked that I had four cavities after having no issues just six months before. The dentist advised that shes "very aggressive" with any weaknesses in enamel that she sees, which gave me pause, as Ive heard several dentists talk about ethics in their industry, not to mention that drilling into a tooth can actually do more harm than good. I also was not able to see a hygienist for a cleaning that day. This place actually doesnt line up dental visits with cleanings! I couldnt believe it. The first available cleaning wasnt for 3 months. I made an appointment with my old dental practice and drove 45 miles one evening after work to see people I trust (and get a cleaning)! My usual dentist wasnt available for an appointment, but another dentist in the practice took a look at all of the paperwork from Gentle Dental. She promptly told me that there was no need to replace the one filling I already have, and that there was no need to drill in 3 of the four places GD had identified, but she wanted to keep an eye on one spot. The practice also advised that each time a tooth is drilled, it compromises the structure and strength of the tooth and immediately weakens it, so its best to be conservative and mindful about drilling/filling. I will never go back to Gentle Dental, and have told everyone I know the same.

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James McCusker

The only thing good about Gentle Dental is the offices are clean. I when for a check up and was presented with a $14,000 estimate for dental work to be performed on my 73 year old mouth (I have a $2,000 limit on my insurance), when I asked if it would be better to have full dentures upper and lower (since I only have 7 natural teeth left) I was told no they would be too uncomfortable. I left with no future appointment. A few days later after my insurance settled whit Gentle Dental I received a bill for $73.00 and have been dunned for that same amount since then. My response to the Dentist when I got the $14,000.00 estimate was I dont mind her driving a BMW I just dont want to buy it for her

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Kelly Zinn

Check your insurance before agreeing to have work done. My insurance was covering things 100% and they were still asking for money each time I went in. When I called my insurance company, my insurance company said this was not allowed and asked if I would like to file a complaint. Do not try to get any help from the staff because they are indignant and could care less. They tell you that your insurance covers certain procedures only to have them done and fine out they are not covered.

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Patricia Davis

After many years of avoiding going to the dentist, I have had to have a lot of repair work done over the last couple of years. Dr. Fee has gotten stuck fixing a lot of work done wrong by previous dentists and she has done all the work for the original flat fee, despite the fact that Ive ended up having multiple extra visits due to problems that werent her fault. I have found the staff to be very friendly and helpful regarding billing issues. All in all, I am happy with this practice.

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Lee Warner

I would highly recommend this dental group. This group of professionals are extremely customer service oriented, professional and caring of the patients they treat. Natalie and Rudy treat each patient as if they are family. The amount time spent with patients truly shows their compassion to the patients they treat especially if you have a dental phobia. Best decision I ever made for my family. Thank you to the staff of gentle dental in Springfield. Sincerely stephanie caiazzo

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Megan Otto

Everyone in this office is so nice. Dr. Fee really takes her time with you and educates you on anything you need done. Rudy was very patient with taking my impressions and x-rays. The hygienist, Natalie is great as well. I never have to wait, I am always taken on time for my appointment, and she does a great job cleaning my teeth. All the assistants and front desk people are friendly, which is great because seeing the dentist is not one of my favorite things!

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Esprit Basner

I was nervous to find a new dentist after a few years of going without, but I ended up having a really great experience at Gentle Dental. I had to have my first cavities filled ever and Both Dr. Fee and the dental assistant Rudy were super kind & encouraging throughout, really made sure I understood what they were going to do and that I was comfortable. And I was in-and-out for both filling appointments--kind and quick, couldnt ask for more in a dentist!

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Pat Whoriskey

Since my husband and I have started to go to Gentle Dental Springfield I can honestly say our overall dental experiences have been great. The staff is very thorough. Dr Fee really takes the time to explain any procedure and answers all our questions honestly. The front desk support person is friendly & always helpful. My husband and I would highly recommend this office for your dental needs.

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