Gentle Dental at Oregon Avenue

Reviews 6

LE

Lex B

I wish I had the ability to give non existent stars. This place has traumatized me greatly. I already didnt like the dentist before but now its another level of fear. I have discovered through this place that has a name that I would say is false advertising. There is nothing gentle about the dental service provided here. Novocaine is something that doesnt work on me. I felt every pick and drill they did on me. They dont offer to put you to sleep at all and no alternative but to suck it up and get through procedures. I had about 8 shots and still felt everything. I was in pain during and after. Missed work. I had a tech literally take my breath away by her not paying attention to suction tool placement and had it in middle of my throat. I took tool away from her and did suction myself and informed them I wanted her out of my room. I reported her to the office manager. Most recently a few fillings that were still kind of new fell out. Went in to get them fixed. Something went wrong and I ended up in pain worse than my car accident. Missed 3 days of work, couldnt eat and barely drink. I felt like I was dying sitting in the er not once but twice. Earaches, nausea, eye pain and jaw pain. On top of that I was experiencing migraines really bad. I found it very hard to deal with the amount of pain. The hospital informed me I somehow developed an infection and put me on antibiotics for 10 days. Meanwhile I dragged myself to work in severe pain because I dont have the luxury of being sick and not working. I have never in my life had to have 2 pain shots, nausea meds and vicodin let alone an infection from dental work being done. I lost wages and felt like was going to be my life. Poor dental work can result in heart issues and worse death. This office offers no after hours on call service. They have option listed in phone menu but its not actually active. This is how o ended up at er twice. If you have anything happen on a weekend youre just sol. Even if its not the weekend youre sol with this place. I found out the dentist caused nerve damage to a tooth thats giving me problems still and its been 2 weeks. I cant eat on left side of mouth or have anything cold. I visited a new office that informed me with the dentist damaging nerve I now require a root canal. Im happy I found a new dentist. This one was busy trying to send me to a sister office to get a kick back from me paying them $140 just to SEE IF I NEED A ROOT CANAL. Yes see as in examine and not even give the procedure. I dont know how Gentle Dental is still in business but they need to change their name. They dont return phone calls or follow up with patients. The emojis I want to use might get censored but Im sure you can guess what they are.

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LO

Loretta Snyder

Had a consultation with dentist on 7/5 to have work done. An approval letter was supposed to be sent out that day and the office was supposed to contact me in two weeks for an appointment to start my work. Two weeks went by and I didnt hear from them so I called them. I was told that they havent heard from my insurance company so I called my insurance company. They never received anything from the dentist office. I called dentist office back and they claimed that they sent it and was probably overlooked by my insurance company. Lie number 1. They said they will submit again by email which they were not supposed to do. Lie number 2. They said call back in a week. I called back again in a week and was told my insurance company denied my work. So I call my insurance company again to find out why.. I was told that the forms sent by the office the second time was incomeplete!!! Again called dentist office and was lied to for a third time saying that my insurance company does not cover what I needed done. My insurance most definitely does cover what I need done. The insurance representative assured me of this. Lieing incompetent staff.

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KA

Katie Capelli

The worst experience ever! If you want to risk having problems with your credit then by all means go there. Our insurance has dealt with them multiple times (blue cross blue shield) stating we do not owe money, yet they keep giving us and them the round and round. Not to mention if you try to go or call during business hours they are probably not there. Very sketchy. We went last October and have been dealing with them since! Horrible and horrible service there. Dentist is rude and mean. The only nice and good person there is the dental assistant. Funniest thing is just got a message from them today that stating that our scheduled appointment that we scheduled back in October for this Friday will not work because they have no one there on Friday. I just laughed. Of course we wont be going back any ways but it just shows how incompetent they are. The cleaning was ok, but not great as well. Dont go if you dont want months of headaches, poor service, and poor business conduct.

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Meghan B

I dont know what these other reviews are referring too because gentle dental on oregon ave is the best dentist Ive been to in all 29 years of my life. For starters, I have terrible teeth so clearly Im not a big fan of the dentist but everyone at gentle dental is so nice and they make your visit practically painless. They dont hit you with any surprises and keep you informed of whats going on the entire visit. The staff are all very friendly from start to end. The only possible negative thing I can think of is the waiting time, even with an appointment but when your going somewhere affordable with a high quality team of professionals, you should expect it to be busy. I would absolutely recommend this office.

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A Private User

I switched to this location because I have had bad experiences with their other locations. I just had my second visit today and it was a breeze. The staff members are friendly and easy to talk to and they accommodated me accordingly. The only issue I had was with my first visit because it was a long wait, but they were behind schedule and they apologized for the wait. I absolutely love my Dentist Ms. Sue she is so sweet and even with seeing so many patients she remembers me at each visit. Overall I really like this location and it is food and public transportation accessible.

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Vernessa Bachus

about ten years ago a very friendly atmosphere when they were on passyunk ave and moved to broad and oregon the same staff and dentist were there but the same staff all have left now they have all new staff and been changing staff there for the last 8 years and its a louzy place they are all unfriendly and the dentist dont make you comfortable she kept saying negative things to me i wanted to punch her but couldnt go there instead i got smart with her louzy louzy louzy place wouldnt take my bird there!!!!!!!!!!!!!!

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