Richard Cottrell DDS
| Related: | king smile dentistry |
| Related: | growing smiles of nova |
| Category: | Dentist |
| Address: | 11060 Smile Way, King George, VA 22485, USA |
| Phone: | +1 540-775-7671 |
| Site: | cottrellsmilesva.com |
| Rating: | 3.9 |
| Working: | 7AM–3PM 7AM–3PM 7AM–3PM 7AM–3PM 8AM–2PM Closed Closed |
Location
Photos 1
Reviews 6
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Christina Saunders
My recent experience at Dr. Cottrell’s office was by far the worst dental experience of my life. After seeking a new dentist in my area I decided on Dr. Cottrell and scheduled my appointment for a routine cleaning at 2 p.m. After getting there at my appointment time, I was told that I needed X-ray’s which was fine, but as time drew closer to 3 p.m. I was told by my dental hygienist that the service I came in for would not be honored because the X-rays and treatment plan took too long. I stated that I felt it unfair that I had to take time off of work for this appointment and was not receiving the service that I came in for. My hygienist graciously walked out of my room to ask management if she could stay to do my cleaning and came back in to announce to me that management told her that overtime would not be permitted to do my cleaning and that everyone was packing up to go home. As a new patient, if this multi-million dollar practice knows that it may take longer than an hour to examine a new patient, they should not be scheduling new patients at 2 p.m. and I certainly should not have been told that overtime would not be permitted to satisfy a paying customer. I have never felt like more of a number or form of money than I did at that appointment. I will never go back to this practice nor will I recommend it to anyone who wants an honest and accommodating dentist.
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Florie Spellerberg
The office staff are friendly, kind and helpful. The doctors are willing to work with you to make things right. HOWEVER, I do not recommend the work of this office for crowns. The margins have a lip instead of a smooth transition from the root of the tooth to the crown. Floss gets stuck on the crowns edges, shreds and pieces get stuck. The cost of the each crown was approx $1300.00 and up, which seems pretty high. Though he replaced the defective crowns for free, he could not remedy his work to the quality that I demand. I was also less than pleased with my occlussion after the crowns. Most of the work on the crowns: taking the impressions; cementing on the crowns; cleaning off the extra cement; etc. was left to the assistant. I did not feel comfortable with that. I recommend caution in picking out a dentist if you have crowns to be done. I have changed dentists
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Tahna Osborne
DO NOT USE THIS OFFICE! YOULL BE LIED TO AND ASSURED THINGS AND THEN TOLD SOMETHING ELSE. DO NOT PAY IN ADVANCE FOR ANYTHING AND EXPECT TO GET YOUR REFUND EITHER!! TOOK SIX WEEKS AND THEN THEY SENT IT BACK TO MY EX-INLAWS SO NOW MY CHILD HAS TO WAIT ANOTHER 2 MONTHS FOR HER BRACES JUST BECAUSE WE MOVED!!! WE WERE ORIGINALLY TOLD THAT REFUND WOULD COME TO US AND THAT WOULDNT BE A PROBLEM THEN 5 WEEKS LATER TOLD THAT WOULD HAVE TO GO BACK TO THE PERSON WHO WROTE THE CHECK. A BUNCH OF LIARS AND THEIVES IN THIS OFFICE. SIX WEEKS FOR MONEY BACK THAT SERVICES WERE NEVER PROVIDED IS AWFUL AND LOOKING INTO THE LEGALITY. DEFINITELY ISSUING A COMPLAINT WITH DENTAL BOARD AS WELL
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Lisa Boston
My family and I have been going to Dr. Cottrell & Associates for over 15 years. Their front office staff is very friendly and accommodating to meet your scheduling needs. The orthodontist staff took great care with my children during each phase of their braces and produced very straight beautiful smiles for each of them. The pediatric hygienist is very patient and gentle with my little guy. I have been very pleased with everyone in the office from hygiene to techs. Dr. Cottrell is a great dentist with an amazing team specializing in total family care.
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Ed-and-Kathryn Walseman
I love how they always seem to find you an appointment when something unexpected happens! I cannot remember a time when they didnt see our family the same day when we have had a problem. Most of all I love having a dentist whose bedside manner is as great as his dentistry skills. And the music they play is AWESOME!
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Kathy Fullen
Everyone, from the front desk to the hygenist to the dentist himself, was courteous, friendly, and went out of their way to make me feel comfortable. Im glad we have a awesome full service dental office in King George.