Springfield Animal Hospital

Reviews 5

AG

Agatha Bayones

We brought our young bulldog, Linda, to Springfield Animal Hospital for cherry eye surgery (common problem with this breed) and to get spayed. 1. Cherry eye surgery was supposedly performed on the wrong eye. My fiance and I were very patient with this mistake (accidents happen), and even though this unnecessary surgery was at the expense of our pets comfort, we brought her back again so Dr. Hong could perform surgery on the correct eye. 2. After the CORRECT surgery was performed, we noticed how different the healing process looked this second time around. The first time (when the wrong eye was operated on), there was zero evidence that a surgery even occurred. This time, we visibly saw Lindas healing process, and it made us wonder... was there even surgery performed the first time around? 3. Months went by and Lindas eye refused to heal. We brought her back time and time again, hearing different stories: "Her eye is infected, here, buy this medication. Shes having an allergic reaction to the stitches, here, buy this medication. Her eye might stay like this for up to 9 months, here, buy this medication." When we asked the male vet if we could get some reading material about the stitches Linda is allergic to, he couldnt even give us the NAME of the product. 4. My fiance and I finally make a trip up to MI (where were from originally), and take her to a trusted family vet. She told us the following: a.) NO surgery was performed on the "wrong" eye. b.) Linda wasnt having an allergic reaction to stitches. What we were seeing was scar tissue forming because the surgery was performed amateurly. Overall, we could not be more disappointed and disheartened by this entire experience. During our final visit, we were essentially ushered out with the words, "Sorry, theres nothing we can do for you." We spent a thousand dollars for our dog to look exactly the same: with a skin growth protruding from her eye. I will never bring a pet here again and will strongly advise anyone I know to frequent this clinic.

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A Private User

I have been to this clinic 2 times. The first was to get my yorkie vaccinated and to talk to the vet about lyme disease innoculations. My appointment was for 10 am. After waiting 2 hours, I was told that I was going to have to wait longer. They allowed me to leave my yorkie there and told they would call me. It did not happen. I showed up and my dog was handed to me, no discussion about his shots or findings, and no vet time. I have had poor service the second time, which was being ignored by the staff after they clearly saw me coming through the door as a new customer. I was not even greeted! I watched as a staffer asked a client to weigh their dogs. She never once got out from behind the counter. The client did not even know how to use the scale! Is this a do it yourself type clinic so you only pay for the actual services rendered? Maybe its just me, but I expect to come in with my dog and have someone do all the particulars while I am there waiting! If I have to start giving my dog his vaccinations, I expect that I shouldnt have to pay alot of money! I finally had to just say out loud to the 4 ladies behind the counter if I needed to sign in to get help to pick up a prescription. I can understand them being busy, but not being courteous to clients is unacceptable. I will be taking my business back to my original vet, although pricey, they actually greet me at the door without me having to wait 10 minutes to be acknowledged.

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A.E. McAuley

Ive been in the area for 2 years, and have never found a place that matched the quality of service, and level of care of our vet back in Texas. Ive been to a couple of other vets in the area, but we were never really satisfied with the care our dog received. And then when we did like the doctors, the prices were just WAY too high. So when I found this place, I was shocked at how wonderful I found it. The moment we walked in, the two women at the front desk were attentive, and very pleasant to talk with. We went right back to a room, and my wait time was under 30 minutes (the last one, even with an appointment, made us wait an hour!). Every person who came into the room greeted my dog, patted him on the head, and talked to him like he was their own, and our vet, Doctor Nonna, was wonderful. She walked me through everything, and was so great with my dog, you could really tell she loved animals. She not only explained everything to me clearly, she also made sure I wasnt going to have to pay for any unnecessary meds, treatments, or shots. Overall, my whole experience was amazing. They also give military discounts for active duty, which was very helpful! I highly recommend going to this office over others. If youre looking for a reasonably priced vet, with GREAT service, this is the place to go!

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A Private User

I have a 7 year old mutt that has been limping for over a month. I brought him to this hospital about 2 weeks after he started limping. They xrayed the lower part of the leg and said they didnt know what was wrong, but perscribed some pills. I subsequently discovered on my own that it was actually his shoulder that was problematic. We took him back and he was xrayed again, this time in the correct location. The Doctor told my wife the charge would be discounted because he already recieved an exam and an xray, and was xrayed in the wrong spot. When I got there to pick him up, I was billed $400, with nothing discounted. The Doctor was gone by 4:00, so I didnt get to speak with him. The staff said he would call today about possibly refunding some of the charge. He did not call today, and I just called at 1:15 and the Doctor is again gone for the day. He will not be back in until Monday, today is Thursday. It must be nice to have 3.5 day weekends and double charge your clients! In summation, I have spent over $800 on two sets of xrays, and all I have been told is that I should see a specialist.

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A Private User

I came here for the first time after moving away from a great vet I had when I was in college, who had diagnosed my fluffy baby with bladder stones, but never followed up. Little did I know, until I saw Dr. Mitchell at Springfield, that my pup needed to be kept on a special diet and would need regular urine tests. She prescribed special food to help dissolve the stones and keep crystals from forming and she hasnt had any blood in her pee since then. Ive also seen Dr. Overman a few times and really like his bedside manner. My dog loves him too. I feel like the doctors take a lot of time to explain things to me in words that I understand, give me a plan for what to do until the next visit, and one of the nice girls up front always gives me a call to follow-up the next day. They also allow me to leave the room when they have to get blood from my dog so I dont faint, and give her cookies throughout the appointment. My baby gets a lot of attention whenever we go in, which she loves. Becky has groomed my pup a few times too and did a great job. My baby came back so cute and smelled so good!

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