Kirkland Vision Center

Reviews 3

JE

Jeffrey Gile

Pressure sales at a doctors office!! Holy crap! Horrible customer service! Id rather buy a used car! This will go on YELP and wherever I can post it to. Long post, crappy situation during both encounters. I went here for the first time after seeing the awesome reviews from multiple people on google. First impression when I walked in before talking to anyone? Pure. Chaos. Tons of customers standing around (like 8 or so). I asked when I could get an appointment, and they said "OH! Right now!" and I waited. Over an hour. Watched her ignore other customers to work with her daughter(?). Cool, fine, I was a walk in, maybe something took longer in the back then expected. Requested JUST glasses fitting after we talked about glasses and contacts (contact prescription was still up to date, and I didnt have the extra money). Saw the doctor, who was pretty friendly and knew what he was doing which was a relief, but he continued to do the contact fitting/prescription update. Not the doctors fault, just the paperwork he was given. Get back out to the same receptionist and she almost demanded money... which was really strange AND it was double (because she had the contact fitting done anyways). I tried to talk nicely to her and say "Hey, that wasnt cool, what can we do about this?". I even made it clear at the beginning that I DIDNT sign the dry-erase paperwork sheet for contacts fitting. She didnt really give me a choice. Payday hadnt hit, so there was no way I was able to pay double what she told me it was going to cost for just glasses fitting. She was still incredibly rude about everything, never once apologizing for a simple paperwork mistake, and then "Well, you are either going to get it or you arent and we will have to do this appointment again with the regular doctor visit cost on top of the fitting cost". She would add stuff to my glasses order and take them off, and the price would go up and down, and all I wanted was a no-extras set of glasses for me to use at home. She was all about pressure sales, the "Hey we offer this" and then "Oh, you didnt want that? Well we did it anyways and its going to be extra". I had to clarify MULTIPLE TIMES I did NOT want extra with my glasses order (it took forever to get that squared away). I ended up having to pay double for the appointment, even though I already had my contact prescription updated recently. She did give me the option to split payments at the end, which I had to do. Another frustrating thing, is there were a TON of people there, yet her daughter(?) was the only person she really cared about getting stuff done with. People were sitting around and waiting on them even when I got out of the appointment with the doctor. And then today I called to order contacts, and I got pressure sales from the guy that is there! I went to order a years worth of contacts (which the other lady had said BOTH were able to be covered by insurance at the same time) and he found out that this was not the case. Thats cool, not his fault. I told him I couldnt afford to pay the $228 for the supply since insurance only covered one or the other apparently, and will order another time. Then he went "Ill still have the order put in and ready for you tomorrow. It will be $228". Nope. Done. Never again. Thats even crappy sales tactics if this were a straight up sales job. I did sales for years, this would never earn my customers trust or respect.

JA

Jacqueline Gaherity

Done with this place. I have been going here for a few years and it was great when I first got my lenses. That has changed. NOTE: The doctors are good. I went in for a check-up 6 months ago and had to get a stronger prescription.. and thats where it started! They didnt call me for WEEKS and I kept checking in on them. A week and a half passed, cant see anything, called them asking for the status. "Oh it was returned to the manufacture because they were done incorrectly." Okay... I say, "and no one thought to call me?" They apologized, I moved on, waited another week. I call again asking.. and what do you know. They were sent back AGAIN! The manufacture messed up twice. Okay, I can understand the distributor screwing up a prescription, I really can. But you havent reached out to me once to inform me? I have to reach out to you for nearly 4 weeks? Mind you, they collected my only glasses (I cant wear contacts) at the end of my appointment in anticipation for receiving the new lenses. I had a trip a few days later that I would not have my glasses for. I was blind. I return from my trip and pick up my glasses. I didnt say anything in the office but they apologized and gave me a little gift bag. I figured it was a fluke. It wasnt! Fast forward to a month ago. The leg of my glasses had broken off and I called asking for a replacement.They said 4 days. I call a week and a half later, (considering they arent open on a weekend) asking for a status. "Oh they were back ordered. Another 4 days." Alright. Sounds familiar doesnt it? I ask why they didnt call and they start lying to me. LYING. "Oh.. look at that we dont have the last digit of your phone number!" You dont? How convenient! I wonder how you have been calling me in the past then. I call again this morning (pushing 3 weeks) as it has been over a week since their 4 day comment and apparently its back-ordered again. Kirkland Vision Center, I do not understand you. Heres a tip: if you had simply CALLED ME and informed me instead of lying to me to cover your ass, I would have still been a customer. I asked to see the paperwork for the back-ordered claim but who knows if they will show me. I asked them to email my prescription info as I will not be returning to that incompetent office. Call your customers who depend on your products. Do not lie to them multiple times. I caught your admins in two lies. I am done. If they were honest with me I would have understood. I should not have to wait over a month for new frames or an updated script while you hold my glasses hostage. Unbelievable.

A

A Private User

I cant beleive what happened to me at this place and still in SHOCK! Let me start out by letting you know I spent 1500/$ on 12/29/2011 on a new pair of frames w/lenses, 18 months of contacts, 1 pair of oakleys and 1 pair of Rudy Projects sun glasses. I called two weeks ago and let them know my contacts have been ripping constantly(16 lenses in 3 months) and that my new Oakleys had scratches on them. The lady at the counter said they would replace my contacts that they are probably a bad batch she has seen this before. She also said the Oakleys had a year warranty on these and the lens will be covered. I dropped the glasses off 4/14. They called me Tue 4/17 and said sorry the lens will be 100$ out of my pocket. I of course was not happy and demanded to speak to a manager. Well the manger is a Crazy(ill explain why ) guy in his 70s. He clled me back 2 days later and was Very aggressive and rude the entire conversation. He asked me if the lady I spoke with told me the lens was warrented and I Truthfully said yes! He reluctantly said hes pay but the 1500$ I spent meant nothing 4 months after. What?!?!?! So my girlfriend and I went in there yesterday (4/28). I dropped off the 6 pcks of contacts and the lenses I received from Oakley to get replaced. They said to come back in 30 mins. An hour later I get a yell from the back room from the older owner who said he wants to show me how you really put in a contact! I have been wearing contacts for 16 years! I told him no thanks Ive been waiting long enough and I have plans for the day that I want my stuff. He walked up into my face and Yelled I was a Liar (he was refeering to the sunglasses) and that I made up a lie about the warranty. He continued yelling at me "Liar" and he would not exchange the contacts and sun glasses. Then he tried to get me to go back into another room in the very back. It was something I have never ever seen! I called him a thief many times and he clenched his fist about 3 feet away gesturing he would hit me. There were plenty of customers to witness this and my girlfriend video taped some of this uncalled for confrontation! As the lady at the front desk handed me my bag there were 4 boxes of contacts missing. They tried to take these as well and reluctantly gave them back since I paid for them! We have contacted a lawyer and reported to better business bureau.