Pet Haven Animal Hospital

Reviews 5

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Annis MorufMarkovitz

I took my vibrant flying loving pet budgie on 3/11/2014 for a concern of mild regurgitating he was having about 3-4 mths ago, Dr. Sola saw no signs of regurgitation at visit. He took fecal sample and gave him a dose of Panacur liquid, then he gave me 2 syringes with dosage for the bird to continue 3 day course. The next day I went to administer the med it hardened in the syringe like concrete,had to make another trip on 3/13/14 complaining. Gave some in a bottle and told me to restart for 3 days since I missed a day. After the 2nd day bird vomited but I thought it was just bad tasting, continued up to 3 days, on the 5th day he was at the bottom of cage which he never did before in his life, not as normal but getting up sometimes, and eating little, next day full blown diarrhea. I called and informed them what happened and they also questioned me at midday. They told me there is NO room and that I have to wait until 5.00 pm, I was very nervous and had great anxiety and my bird was dying, waited until 5pm on 3/19/14 when doctor Sola determined without further test " It could be lung or liver" the ova and parasite test was negative. My poor bird was 43 grams and the prior visit week bird was 54 grams. he began pumping b12 injection and injected some colorless fluids for electrolytes. Lo and behold my bird died in the night. IT was an allergy as his eyes were swelling and he didnt last the morning!! I miss him very much! My head was not clear as I was seeing the pain he was in and of course couldnt think and trusted my bird with DR. Sola. He could have referred me to an EMERGENCY 24 hrs. hospital doing intensive care ,as they do not provide intensive care for small birds. I was shocked ,couldnt think and didnt know where and what to do in that emergency moment. Vets should consider advising pet owners about emergency places when they see an extremely sick pet at 5.pm just about their closing time. My poor birdie would have made it to an icu in NYC for an allergy injection or they would have remove the fluids with new ones. It was most definitely allergy as he worsened and began swelling on the face and eyes later that evening. His diagnose was incorrect for that visit. Panacur was given and can have allergy in rare instances.

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Fiona F.

We have a cat and a dog, or cat is 7 and our dog is just over a year now. Our poor dog has been very sick for his life, and has seen many vets who have run us through so many tests that we have run up over 3,000 dollars is bills on just having him a year! Thankfully Caruso has done the simple methods first of giving medications and shots first and then goes up from there, so we arent spending a lot of money and arent over doing it with our dog. He was neutered here as well, and did just great! he came out of it just fine with no issues at all! Our cat has been seen by this vet before we got him, but when we have taken him in, they handle him quickly knowing that he hates the vet. They run the needed tests and nothing that we dont ask for. They are great at getting me in when our animals are sick, and I have never had to wait past my appointment time. I have never had an issue with them, and they are awesome at making sure my animals get the best care. Sadly my dog has to go in almost twice a month now-a-days and it is always something new that is wrong with him (that I have observed and not that the vet has said to bring him in for, its on me on what I see with him.) He is a pure breed, and was bred from a bad line, then to top it off he was the runt, so health issues are piled on, and thankfully for this place we have a vet for him that takes care of him, and can deal with the issues we have from time to time.

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A Private User

Dr. Caruso was great. So was her assistant Voytek (or Wojtek? not sure), who immediately made friends with my ailing hamster. My little guy had a painful genito-urinary infection, but he didnt squeak or squirm once while they were examining him, so they were doing things right. They were gentle, efficient, took the matter seriously, and explained everything. I read a lot of reviews of Brooklyn veterinarians before settling on Pet Haven, but what decided me was hearing from my husbands assistant Torie. She keeps rats, and she told me that she and her partner will make a two-hour trip by subway -- they live on the Extremely Upper West Side of Manhattan -- in order to bring their pets to Dr. Caruso. Ill confirm that. Pet Haven was clean, calm, helpful, competent, and kind, with no price-gouging or headtripping. I got an almost immediate appointment when I called, which was lucky -- obviously, they cant always do that -- but I appreciated it. What I appreciated even more was that the appointment started when they said it would, and we were shown right into the examining room, where the staff was waiting for us. I wish I could count on getting that kind of treatment for my human ailments.

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A Private User

I went to this hospital for the first time last week. I had a great experience. I saw Dr. Michael Keschner - he and his asst (a woman whose name I did not catch) were so nice to my cat. I went there for a small growth on her paw but he was quick to alert me to her severe dental issues that needed attention. He was firm but kind. I felt like Kitty was in very good hands - he listened to my questions - was honest about risks and costs. I had alot of fear about anesthesia and he and his assistant really gave me ample opportunity to ask questions and have my process. Everything went great. When I picked Kitty up she was in good (albeit groggy) shape. He had even adjusted the bill down. I really liked the staff - they were cool and kind and really seemed respectful, smart and helpful. I will go there again and definitely recommended. I read all the harsh reviews - it was not my experience that it was high in price. Dr K. may not have a warmest bed side manner but I found him to be very straight-forward, professional, extremely competant, fair, kind and totally focused on the cat - which really is the main reason I was there! Excellent experience all around.

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A Private User

I must start by saying that I have never written a review in my life. I am a grad student with 3 jobs who doesnt have the time. I am so shocked by the negative comments about Pet Haven that I must take 10 minutes to rebuttal. I have been taking my two cats to Dr. Carusso for a couple of years now. She answers my every question with so much patience. I have never felt rushed. The whole staff is so pleasant. Dr. Carusso is so educated that I believe these negative comments must be a joke, envy or an old boyfriend that could never get over her. I do agree that it is a bit expensive, yet I still go there. This only shows that even if I have to budget for a couple of weeks, I will not choose another vet because it is so worth it. I have been thinking of moving to NJ in the near future and have no interest in finding another vet. I will walk to the NJ path and transfer to the Manhattan subway to take me to Brooklyn so my two babies can still receive the best care they could ever get.

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