A Animal Clinic of Queens

Reviews 8

MA

Marc Adorno

This place likes to take advantage of people. My families dog needed surgery done and was brought in by my mother. At that time she was told to place a deposit down for the procedure which came out to $700. A couple of days later I had gone in to pay the remaining balance. During my visit I was having issues with the card I was using to pay the remaining balance. Rather than being understanding of the issue at hand the nurse, or whatever they are called, strongly expressed how this needs to get paid before her surgery at 12:30pm and there is nothing else that can be done. She kept throwing in my face how the bill needs to get paid off and showed no remorse for the fact that Im trying my best to get my card fixed. I finally resolve the problem I was having with my card, paid, from what she told me, the remaining balance, which came out to $1370. Another family member went today to pick up our dog and was told that he has to pay $120 to finish the bill. I contact them to find out how is this possible when I paid off the bill and was told that MY payment was a deposit. The bill is estimated to be between a $2000 and $2100 roughly and I was told that I was paying off the remaining balance. Again all they do is take advantage people and are just in it for the damn money. They dont care at all about communicating with families that are looking for help with their pets or working with families.

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A

A Private User

Horrible, its just unbelievable!! I brought my dog for grooming at 10:30, (I made an appointment a few days before). They said they will call me when my dog is ready, so Ive been waiting and around 1:30 decided to go there and check on my dog, since 3 hours passed and no one called. So I went there and that very unprofessional groomer was by the desk doing nothing, and telling me that hes very busy and I should come back in a few hours, the best around 7 pm!! I was like, what? You gonna keep my dog for the whole day when I made an appointment at 10:30, and I mean its no way that grooming takes the whole day right? So I asked if he even started to work on my dog, he said that he did. I told him that ok, its fine so Ill just wait for him to finish then but I wont wait till the evening come on. And then he went to the basement and brought my dog, the way I left her, unwashed and untouched ( AFTER 3 HOURS!!! ) and said he can not do it!! JUST UNBELIEVABLE!! REALLY STAY AWAY, THEY DONT CARE ABOUT THE ANIMALS THEY ARE SUPPOSTED TAKE CARE OF, AND THEYARE VERY RUDE AND UNORGANIZED!!

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Natalie Giambra

I do not recommend that you bring your pet here. We had used them for many years, but the level of expertise and professionalism has declined. I took my dog in for what I thought was an ear infection. Turns out that she did have an ear infection, but she also had an aural hematoma. She needed what they called a very routine surgery, which I paid 1055 dollars for. When I picked her up, she was extremely woozy from all the anesthesia. We had to carry her into the car and the house. Her stitches looked poorly sewn. As the wound healed, the two flaps that they cut in her ear pulled apart. My dog was in extreme pain. I took her to see another vet, who did the surgery again for 500 dollars. When I went to pick her up, my dog was wagging her tail and walked out of the office with no problem. She is her happy self and her wound is healing nicely. Its a shame they took twice the price to put my dog in pain for weeks. Skip them and visit Dr. Donovan at Glendale Vet on Myrtle Ave.

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justin ridgeway

Brought my dog here when his usual vet (who I was not entirely happy with) was unavailable. I had heard good things about AACQ. The first couple visits were good. The doctors were nice and seemed fairly knowledgeable. My disappointment comes from dealing with the administration staff. A request for prescription approval was sent by the pharmacy on a Saturday; on a Monday I receive notice from them the request (to my vet) has still not been approved. I call on Monday and am assured the approval will be sent that day. On Friday I get another notice from the pharmacy the approval from the vet has not been provided. Again, call the vet. Oh, the doctor wasnt in... What? No doctor was in? My dogs medication is on file. My dog has seen a couple doctors at this vet. So now, even though I had ordered my dogs medication with ample time, due to AACGs failure to respond my dog is going to go days without his much needed medication. Will likely go back to my old vet because of this.

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Alberto Grimaldo

I took my cat with a serious health condition several times over a 6 month period. I had a couple of very good doctors, a couple of just plain good ones and some of not-so-good technicians. Over all, I have few complains about the vets, but with the staff I felt like they were insensitive and at times rude. Several times they told me they would call me back and I ended up calling them before the end of their schedule just to find out that my cat had been ready for hours and they just forgot to call me. One time I asked for a doctor to review an x-ray again and it took them 2 days to do so. I had to argue more than once with the same technician whose manners were insulting. I decided to schedule my visits when that person was not working that day or just go some where else. The staff used to be excellent. I know this because my coworkers used to bring their pets here for years and would come by, but some staff people are different now.

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A Private User

Very impersonal!.Your suppose to write what you want on a paper. I took my dog here in the hot blazing summer to get her coat trimmed very short so she wouldnt be so hot and they only did a very small trim. I had re-verbally mentioned what I wanted off of her and the groomer said, "people write on this paper and usually dont know what they want." AHH!. Then when I dropped my dog off I asked when she might be ready and they said at 1pm and that I would get a call. I was getting worried by 230pm and gave them a call and they said she had been ready. No one called me! and the groomers and all the staff were all conversing in the back of the vet place. Very unprofessional grooming staff and very impersonal. I strongly dont recoment you spend your money here.

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denise martinez

Even though my first experience here involved having to put my cat down, I must compliment the professionalism and sympathy of the Doctor and staff. The doctor was knowledgeable, presented me with all options, answered all my questions thoroughly, was neutral in his explanation , and gave me time to think about everything with no rush or pressure. It was a sad first meeting, but I would trust them to examine my other animals.

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RI

Riyan Cashmoney

I saw Dr. Bravo the night prior at another local vet place and he had told me to come in when this clinic opens at 10am. Ive expressed to him that I would be in a time crunch and would have to leave at 11. He didnt show up for a little over 20 minutes after 10. I dont want to bad mouth him but for this instance he had no respect of time that he promised. Im going to be late for work because of this.

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