Hudson Valley Animal Rescue & Sanctuary

Reviews 3

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Dee Wynn

The day we came, there was only one person ahead of us. After that person left, the receptionist totally ignored us sitting in a waiting area less than 2ft from her. She even got up and left her desk for some time without acknowledging us! When she returned and we stepped up to her desk, there was no "Hello, Can I help you?" No greeting at all. In fact, once I told her what we were there for (just to get flea meds for my 9lb dog for the season) she seemed annoyed. When she told us they only had flea & tick med (Bravecto) for a 3 month period, we said fine. That would cover him for the entire Summer. But then she said it cost $45 in a way that seemed like she thought we couldnt afford it! All in all an unpleasant experience for a place thats there to take care of our pets. I know we could have gone to a Pet store for the meds, but we wanted to make sure the meds we chose were okay for a little dog. And possibly get him a wellness check up. A request she also ignored. Ill never understand ppl taking a position that deals with the public....if they clearly dont like dealing with the public. Im sure being a ppl person and liking animals is on her job description. She even backed up from our little dog as I held him in my arms while talking to her! Turning up her nose after asking what kind of dog he was and finding out he was a mixed breed terrier wed rescued from a kill shelter. We came in a good mood, looking forward to getting our dog free of fleas and healthy for the Summer. We left feeling like it had all been a waste of time and an unpleasant experience. We never got to speak to a vet because we were informed that we had come on a day the vet was doing spays and neutering all day. Suffice it to say, once our dogs meds wear off, we will go somewhere else.

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Megan Hanson

Very unprofessional, rude and disrespectful! After having talking to very rude staff that told me my interest in adopting one of their animals didnt matter to them and that anyone who wanted a dog didnt matter to them, i posted a complaint on facebook, well instead of handling the complaint like adults, they deleted the complaint and blocked me and then blocked my husband. Very childish behavior if you ask me. They must block and delete all negative comments.I will be going to their superiors (if they have any) since they told me they had no boss.

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Elizabeth Diazlopez

I have brought my puppy and 2cats to be neuter here and there prices are great planning to adopt a dog from here too as well, very soon. They do there best.