|Address:||6003 W Thomas Rd, Phoenix, AZ 85033, USA|
|Working:||9AM–5:30PM 9AM–5:30PM 9AM–5:30PM 9AM–5:30PM 9AM–5:30PM 9AM–1:30PM Closed|
I cannot express how much I advise you not to go here, especially if the animal is in critical condition!!! 0 STARS!!! My family has visited this vet clinic a total of 3 times. The first dog (pug puppy) was sick, so we decided to bring her here considering its the closest vet to us. We had a checkup for her, the vet (who I assume is the only vet there, mr. santis) came to check up on her. But he didnt do much beside listen to her heartbeat, we paid money for a checkup/wellness exam which is quite expensive there. They then perform a parvo exam, 10 minutes later we get the results and she has parvo. Im absolutely gutted because this is a deadly illness for puppies. The vet then explains our options but he speaks so fast, slurs his words and doesnt even look at us. He also gave off an off vibe. My family would do anything to save our dog so we decide to have her treated here. The total cost for a 3 night stay plus treatment was $800+. Yea, that much. I was even more worried because I read the reviews for this place after we left my puppy there and I had a bad feeling cause of all the bad reviews. Im not sure how they take care of the dogs if they leave them there all by themselves at night. As I waiting for news about my puppys condition, the last day of her stay we find out she died early in the morning and I just cried. They told my mom that they were gonna cremate her, and they didnt ask for permission!!! They just cremated her and threw her ashes away. They said it was required by Arizona law to do so but I have yet to find any law here it says that they must cremate the dog. Very sketchy. Now for the 2nd dog. This one was also a pug puppy. We had for two weeks before she died, even though I resented this place my mom decided to take this dog to the vet to make sure she doesnt get parvo like the first dog. We get her the vaccines needed for a two month puppy. The round of first shots are done. We bought the puppy care package or something that was $160 and covered all the needed vaccines up until they were 5 months. Then all of a sudden she gets sick, one day she was fine the next day she doesnt even want to eat and throws up. We go the clinic to have her checked up on and guess what? We learn she has parvo too. (Take into account we got the puppy like 2 weeks after the first dog and cleaned our house and backyard thoroughly to prevent the illness still being in our house). Just great another one of our dogs has parvo but we seriously caught it before it got serious and early. Very early as to where she wasnt having diarrhea, so she had it about a day. We had to have her stay 3 days for treatment, but she stayed there for 5 days. The original cost was $720 for 3 days and treatment. So I keep calling each day to see if shes okay and they tell me shes stable. (When the assistant left the room for the check up, I took a peak at her report and saw the only bad thing was she was a little dehydrated). Literally for 4 days they tell me shes stable and I just cant wait to take her home, that is until Sunday comes. (Theyre closed on sundays) they call my mom and thats not good, but they dont say anything. We soon learn my puppy died on Sunday morning. Again Im absolutely gutted, we brought in two puppies that had an early cases of parvo, paid a lot of money for treatment and they both ended up dying. But notice how they both died in the morning, I can only imagine is that they just leave the dogs with IV fluids for the night while they suffer and fend for themselves. So with no one around to help those poor animals, they just give up and pass away. I genuinely do believe both of my puppies couldve lived if I went to a vet clinic that actually cared about the animals and not the money. I wouldnt be surprised if they let animals just die while taking money out of their owners. Due to them dying because of the horrible care this place offered, I will never have another pet for fear it will die of gross negligence. I beg of you to not go here for the sake of your wallet and for your animals life.
I want to warn you they will try to rob you! I have brought several pets here over the years for convenience ,BUT NO MORE! This time around my mother brought our little dog with one irritated eye. The Guy in the front literally threw the paper work, and told her to fill it without any explanation, and she asked him what it was and why , to which he responded he was too busy to explain, and walked off. My mother later heard the VET (the owner) scold him, and tell him to explain the paper work; which he did with an attitude. Later they administered only two eye drops in the dogs eye, and gave him a prescription for eye cream by the name of Vetrepolycin that they were charging $40.00 for. The Bill came up to $50.00 , and my mom asked why so much, to which they responded , Because its $16.00 extra dollars for the eye drops we administered here. My mother brought up the fact that it was only two eye drops not the whole bottle and how could they charge nearly $20.00 for two eye drops. My mother asked them for the name of the eye cream , and they did not want to give it to her, because she was frustrated , and did not want them draining more money out of her.They told her that were not going to give her the name, because "they dont do that", as the reason. I looked up that eye cream online, and it is $12.75 ,but in order for us to buy it they needed the Vet to fax in the prescription. I called the vet and the rudest Asian women you will ever meet was yelling on the phone " we dont do that!!" I said it is a simple request. I found another pharmacy that charges less , and I just need you to fax the script to which she responded " The FAX Machine is broken" Her unwillingness to help and the fact she was literally yelling lead to believe she was just saying the machine was broken , just to be difficult. It sickness me that they grossly overprice the medication to make a profit off poor people trying to pay to make their animals better. Luckily for our family we found a topical over the counter cream for the dogs eye and hes better. I do feel compelled to share my story to urge you guys to find another vet near by , and maybe they will start giving better service and stop charging ridiculously over the amount than other pharmacies charge for medication.
Julius Caesar Bon-Griego
Dog Owners Beware! If I could give this place zero stars I would. Absolutely no one should bring any pet to this place, it is beyond baffling how they are still in business. This is part rant, all story, so bare with me. I originally had brought in my 4 month old puppy because he was lethargic and simply not eating. Not only was the service staff horrible (This one lady, older probably mid 30s-40s is the real kicker here) the Mushmouth Vet doesnt really seem to care for the dogs, they just treat them like cattle coming through. Anyway, I brought in my dog, dealt with the awful service, dropped around 100 bucks for a check up and flu medicine. Figures right? They told me to come back in two days if he doesnt get better, and theyll check him out for free. Well, he didnt. We went back with my dog in critical condition, and once again I was handled very poorly and the first thing they tried getting out of me was more money. So, after having to fight that I got my second check up for free, I waited a good hour before the doctor showed up. He did a simple diagnosis and took off for about 30 minutes again. Then comes in this lady (same one I told you about earlier) saying she didnt know they had patients waiting. Apparently, they were doing a video shoot for the place and she asked if I could leave and come back at 4 (I have work at two, its already 12:30). Im dumbfounded! I couldnt believe it, I had to explain to her I was already waiting for the Vet. The man finally decides to come back after I fight to not get kicked out. Now, heres where the fun really happens. The check up was free and theyd tell me theyd let me know if they would charge for whatever. The Vet runs a Parvo test on him, neglects to tell me the test alone is 40 dollars! After this same guy made a false diagnosis 2 days prior on this same dog! Confirms my original suspicions since Sunday that it is indeed Parvo and the staff tried strong arming me into paying after I told them I didnt have my wallet on me, after I already paid for flu medicine that wasnt going to do jack! Horrible service, just as horrible staff. Please, if you care about your pets at all, go anywhere but here. Thank you for reading.