Surprise Pediatrics

Reviews 5

AN

Andrew Gabriel

Awful place to bring your kid. My son was born with a hernia. The Hernia was stopping his testicles from descending. Dr Sham, I mean Pham said it wasnt a big deal and it would resolve itself. He also ignored 7 ear infections over the first year, as well as not diagnosing him with RADS or providing us with a nebuliser so he could breathe. We were first time parents and may have been too quick to bring our son to the Dr when he ran a fever or coughed all night. And Dr Sham was very quick to point it out. He frequently would roll his eyes, talk down to my wife and I, and leave the visit with out ever examining our son. Because we were recommended by a friend who just had her first kid 3 months before us, and she was recommended by her friend who had a 5 year old, we thought he was supposed to be good, and we deserved this treatment. Again we were being overly protective as new parents. Well then the day of reckoning came. The family that has the 5 year old was having immediate surgery to fix their sons undescended testicles. This was interesting because Dr Sham told us there was no problem with our sons issue and it would fix itself. Turns out our friend with the kid who was 3 months older then ours also had the same issue and her specialist recommended immediate surgery as testicles that do not descend in the first few weeks after birth will not, and there is usually a hernia blocking the decent. Smash cut to us firing Mr. Sham and going to the specialist for the same procedure as our friends. He missed it for at least the 3 of us. The family with the 5 year old may never be able to have kids because of his negligence. Our new pediatrician is amazing, our son has never been more healthy since shaking free of that monster, and his practice. We got tubes for his ears and that stopped all the infections. We got his RADS under control and now we dont worry that an attack could stop him from being able to breathe while he is at daycare. Please avoid this place and Mr. Sham, for your kids sake.

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heather K

BEFORE I EVEN WENT, I called to make a appointment and the receptionist wouldnt even book an appiontment until i gave her my daughters 12 months shot date. she explained i needed that then call back to make the appointment. So I found the information and called to try it again, but i recieved a different person. she was nice and to the point, she booked the appointment and did ask for the shot information like the first girl had. After haning up i realized this was something that needed to be addressed. I called and got the first person i tryed to book with, i explained i wanted to speak with a supper and she tryed to fix this situatuation with telling me that the girl who booked the appiontment was new and didnt know what she was doing. I explainded again to please give me a supper, so she transfered me to a women who wasnt a supper and she tryed give me the run around and give me back to the girl who booked the appiontment. After telling her 3 times to give me to a supper she reluctantly did. when i spoke with there manager she appologized for the problem and told me she was going to try to fix the problem. By then i wanted my appiontment cancled and told her if this was my practice i wouldnt want this to be my potential clients ffirst impression. WHAT A MESS, NO THANK YOU

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Preston Kortney Williams

We had Dr.Pham since day one. Im a first time mom so of course like any mom, I asked a lot of questions. He was always good at answering all my questions and had patience with me. When I first looked into this office when I was pregnant, they told me they would always squeeze in kids when theyre sick. Well, my 8 month old son got sick. He was coughing, sneezing(sounds like a cold right?) Than the next day it went down into his chest and it scared me. I called them in the morning at about 9am last week and the office lady was very rude to me about it. She said no. They wouldnt get him in. I tried explaining to her that hes only 8 months old and its in his chest, that he needed to be heard. And she told me no. I was furious. I was worried for my baby. I had no idea what to do, with urgent care being on option its also a lot more money. I called lake pleasant pediatric and they got me in as a new patient and the same day and saw my son!!! I already drove 40 minutes to surprise pediatrics, but after that, I am now driving an hour to go to lake pleasant pediatric.. between the two.. Id definitely choose my second choice over any day!!! Super super highly recommend l.p.p!

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tammy kemandzhyan

I just have to say that as a mom I will not recommend any one to take their kids to this office. my baby was born with baby acne. from day one I have been showing and voicing my concern about her skin condition. and the DR. kept telling me that it will go away in a month. well my baby is 4 month old, she has already been in the hospital because of DR. advice. she has been bleeding from her face and puss was coming out of her pores. when I called to talk to the DR. or to make urgent app. to see the DR. I was told that she can be seen sometime the middle of next week. I will not name the doctor but because of lack of care and miss guidance from that office my baby ended up in the hospital. I am furious because of the way my baby has been treated in that office. arrowhead hospital where my baby was stated that the attending DR. at the SURPRISE PEDS SHOULD OF RECOMMENDED THIS INFANT TO DERM. SPECIALIST. they should of given you the parent instructions how to take care of the skin problem this baby was having. surprise peds is very careless, very unprofessional, and have no compassion for their patients at all. but they are very quick on collection a co pay.

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A

A Private User

First off this is one of the only places where they will actually meet with you PRIOR to the birth of your child, which to me was a MUST. I can tell you I only found 2 others that were willing to do so and this meet and greet is really needed to get to know your doctor. I cant say enough great things about Dr. Marcelo she is AMAZING very thorough and answers all your questions without making you feel like you are taking up too much of her time. Dr. Pham I didnt care for as much, although, he is a competent doctor he made me feel like my questions didnt matter and that I was taking up too much of his time. Not sure if it was because Dr. Marcelo was on vacation at that time so he had a lot to take care of...but regardless I didnt like the way he made me feel when I asked things. The PA that they have is also AMAZING she is bright, friendly, and always has a smile on her face. Overall I would recommend this practice to anyone looking for a pediatrician.

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