Southern California Hospital Culver City

Reviews 3

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P HAYDEN

THIS LETTER WAS SENT TO THE COLLECTION AGENCY AND BROTMAN MED. CENTER DETAILING MY EXPERIENCE WITH THEIR FACILITY On November 20, 2014 at approximately 0800 hrs., I spoke with you regarding a billing issue related to case . I detailed the circumstances whereby I was denied full consideration toward a 100% benefit coverage by my Medical Plan. This denial is the result of grossly inaccurate documentation by Dr. Jennifer Cariquist, treating physician in the emergency room. On May 25, 2013, while practicing BASEBALL with my nine year old son . He was struck in the left upper quadrant (LUQ) at the lower portion of the rib cage by a line drive hit by me. He fell to the ground became pale and complained of pain from the hit. Based on the speed, relative distance (16 feet) and area of impact, I knew he needed a trauma screening. I immediately drove him to the closest medical facility for this TRAUMA related issue. Based on my medical training, I was concerned for possible internal bruising or injury to the spleen or a rare possibility for a cardiac tamponade. He was evaluated, tested (CT scan) and released the same day. As a reference I have provided the narrative from Dr. Cariquist. The doctor inaccurately documented this as a medical related abdominal pain. As you are no doubt aware, this debt collection effort on the part of CMRE is to directly compensate Dr. Cariquist. The irony here, is that Dr. Cariquist’s inadequate documentation is the result of this billing debacle. Dr. Cariquist is culpable for grossly misrepresenting the sole purpose and intent necessitating the emergency room treatment and evaluation. I have a copy of the narrative provided on page two of this document as proof. As per our discussion, I have appealed the denial by my medical insurance plan and am confidant they will recognize the immediacy of the circumstances that led to the medical treatment and will compensate the doctors group in full. However, based on the lack of due consideration on the part of Brotman medical facility and CMRE, I am not confidant my right to have my credit rating corrected will take place. I am extremely disappointed and disenchanted by both institutions (Brotman and CMRE). This lack of professionalism on the part of Brotman Medical Facility and the administrative/financial disinterest on the part of CMRE; in disregarding the importance and need for adequate documentation is shocking and speaks to systemic apathy. I will no longer do business with Brotman or hold them in esteem as a viable and ethical institution. I am a resident of Culver City. As a career professional first responder and a public servant, I am all too familiar with the need for accurate documentation and customer service. In closing this letter is placing CMRE on notice to repair my credit rating and provide a letter acknowledging the correction be provided to me as soon as the balance is paid by my insurance company

DE

deven p

My girlfriend had stomach cramps for 2 daya so i took her to this hospital because it was the closest hospital... some guy who looked like a custodian at a mexican restaurant came in to take her blood and it took him several attempts before hitting a vein... once he finally hit a vein, he went full on dracula and proceeded to steal at least 4 or 5 bottles of her blood... at this point, she was dizzy and not herself... then, a grumpy nurse took her to a room and violated her and the they told her it was appendicitis and they insisted on an immediate appendix removal. There was also another patient in the waiting room and one of the nurses told another nurse in front of me that his HIV test came back positive.. i felt bad, not only about his results, but the fact that it was announced to everyone in the waiting room... very unprofessional... When they proceeded to take my girl to the surgery room, they wouldnt allow me in the room with her when she was put under but there were 3 creepy dudes and a nervous female who were allowes... i assume they were assistants to the surgeon but they didnt tell me anything. when i was finally allowed to visit her the next day, she was in a room with another woman who was so sick that the whole room smelled like diarrhea and I got sick just from the smell. It was really hot and stuffy with no air conditioning which made the stench even worse. I asked the nurse to please move her to another room before we both vomit and they told me there were no other rooms... i took my girl for a walk through the halls because they recommended her to walk a little to help healing the stomach muscles and we discovered at least 15 EMPTY ROOMS right next to the septic smelling room they stuck her in... LAZY STAFF! This place is creepy and shady! Im just glad i dont live near there anymore.. i would never want to be in their care... if youre from a third world country, then you might like this place... but on a scale of 1 - 10 in the free world, this place sucks. I give them a ZERO. this place should be replaced with a live music venue.. afterall, its located in beautiful downtown Culver City. I would feel guilty if i sent my worst enemy there... people deserve better treatment, and this place simply doesnt care about you.

AM

Amy Llewellyn

First of all, I never knew this place existed. While I was on my way via ambulance the ambulance drivers told me this place was a rat hole. When I got there I was ignored for hours and even transferred to another room because my roomate was complaining that I was crying too much and would physically harm me so they moved me to a room where a woman grinded her teeth all day and night and did nothing to help her stop. By the time I had arrived it took them 6 hours to give me any medication. I had 2 really good nurses that unfortunately had worked there. The rest were rude and ignored and "forgot" requests you asked for after telling them 20 times or more. I had a vein blow up and had asked the nurse to remove it and was told to just do it myself...wow never heard that one before. The bathrooms and room were filthy and due to the front desk not answering help button or nurse pages you just heard several people screaming for help. I was there for 4 days and saw my doctor on the last night who talked to me for 2 minutes and the next morning I was being discharged which was never explained to me as well. I was prescribed 7 different medications and when my cousin ;who is almost done studying to be a nurse was horrified. She said it smelt so bad and she wanted to throw up. Her shoes kept sticking to the floor and upon us leaving I was asking medical advice and the nurse literally ripped my iv out and knocked the cotton ball and tape on the floor she threw the iv which hit my cousin and had a very rude attitude telling is she didnt have time for this she had 5 patients. There is no way I would ever go to this hospital again and neither should anyone else. For the very few nurses that were good to me I thank you and encourage you to find a better facility were your talents wont become part of such a horrible organization. And to the supervisor who I tried to get help from after being discharged who told me it wasnt her job my question to you is...What is?