Richmond University Medical Center

Reviews 3

AS

Ashley Kopf

I had the unfortunate experience of visiting this hospital on 2 separate occasions. The first time I was suffering food poisoning or an allergic reaction of some sort after ingesting a peach around noon. It had been the first thing I had eaten that day and shortly after my lips tongue and throat began to itch and swell. When I could no longer breathe without great effort I began to panic and my friend drove me to the hospital. After waiting to be admitted while in this state I asked to receive immediate medical attention as I could not breathe and asked if I could appoint someone else to answer their barrage of intake questions. Not only did they refuse, they were nasty, rude, and kept accusing me of being on drugs, and "partying." I was not administered any type of medicine for allergies, nor an IV with saline. I was simply put in a bed and ignored. I sat there and suffered until my body processed the peach and that was when I also began to have severe intestinal cramping, I was actually crying from the pain. When I asked to go to the bathroom I was told I would have to wait for someone to come with a wheelchair but they never came. I got up to use the bathroom myself so I would not soil the bed and was nastily reprimanded for that as well. I was discharged with them having done nothing but accuse me of being high and then ignoring me. The second visit was a psychiatric visit after i experienced my first "bipolar manic" episode almost 3 years later. I had not slept in ten days and had barely eaten. I was exhausted, disoriented and dehydrated, but I certainly did not need to be committed. But the attending nurse told me to sign papers that ended up being my "voluntary" self-commitment to the facility. I say "voluntary" because as I attempted to read the documents I was told to stop, to hurry, and just sign it. I was denied an IV with saline to hydrate me during the intake. I was denied blankets and proper clothing. Through the 6 days I was stuck in the psychiatric ward I developed a flu from how incredibly cold it was and several others did as well. THE PSYCHIATRIC UNIT MAY JUST BE THE WORST PART OF THIS HORRIBLE HOSPITAL. I was told that if I did not take the medicine they prescribed that they would get a court order a d pub me down and force me to keep taking it, EVEN THOUGH they caused me to vomit, shake, and feel absolutely terrible. (I later learned that I was having an adverse reaction that could have done permanent damage to my nervous system, which may have left me with a lifelong tremor.) I was sexually harassed by 2 other patients and though I reported it nothing was done and I was told that I had to come out and socialize around these same people if I wished for a favorable evaluation and discharge. I think it goes without saying that the place was absolutely filthy- I actually asked if I could clean it since I had nothing else to do. The nurses basically sat on their computers the entire time and were so very nasty. I asked for, and was denied, information about the drugs they prescribed and my diagnoses. Also, I was asked to sign a form which allowed the hospital to use my clinical information for research (it IS a university hospital after all) but the problem was I could barely hold a pen and, due to the drugs they had forced upon me I was not even really aware of what it meant. Two nurses do stand out in my mind as being kind and I knew they could even tell the place was hurting people much more than it was helping them. I would not return to this hospital for any reason, ever. Also, later I called them for a release form for medical information and the man on the phone (nastily) told me to go on google "click the box in the middle of the screen" (condescending) and type in HIPAA and "print the PDF." (in case you didnt know no such thing exists; OTHER hospitals have release forms and they will fax them to patients that have only paid thousands of dollars to be there.) in short this hospital is dirty, it is cheap and underfunded, falling apart. The staff are mostly nasty, rude, underqualified people.

RO

roberto pagan

At 4:45, I got to the Emergency Room and there is no nurse available. I sat in the waiting area waiting to be tooken care of for 45 minutes, I had to ask the receptionist what was happening cause there was still no nurse available. When the nurse got finally there she was acting very nasty because she was tired and didnt want to do her job correctly. Then they took us inside to the 6:20, mind you this was at 6:20 they kept us in the room and when i looked at my phone it was 7:20 and there was yet a Doctor or nurse to come see my daughter. My daughter Janelly is only 2 months and she was not breathing and she sound very congested. When i heard the baby like this i went to the desk and asked if they was going to check my baby out and the nurses response was " The Baby is not even on the list to be taken care of, we didnt even know she was in the room." I said no doctor has seen me and i have been here for more than 2 hours. I asked the nurse for a supervisor and she got nasty and didnt call for one, and at the room there was garbage everywhere, the table was not clean, there was blood and gloves on the floor, Dust everywhere. This is very unprofessional and disgusting hospital. At 7:35 i walked out with my baby still not seen, no one stopped me to see the baby and nobody cared. So i left to Staten Island University i got there at 7:50 and at 7:55 i was called to see the baby by 8:00 i was in the room and by 8:03 the nurse came in and took care of the baby, at 8:05 a doctor came in and gave my baby therapy for her congestion. At 8:15 the doctor came once again to see the baby and the baby was better and i said to myself this is a good hospital. The rooms were clean, there was a tv in the room, 2 chairs and everything was clean, with very nice lighting amd everybody was so nice and polite. By 9:00 i was being discharged. My baby got tooken care of so quickly, It took less time then me traveling to get there. This will be the last time i ever go to Richmond University Hospital. For the record my babys name is Janelly Pagan and remember shes only 2 MONTHS OLD!! And they dont even deserve this one star. It should be no stars !!

AL

Alan Luong

My wife had the c-section and all the process was fine til she have a room to stayed for recovery. She had the worst experienced w/ the man looking lady that clean the room after all patient is being discharged, so the problem was that my wife was in the room which is not a private room but no one was in the room w/ her so for me as a husband which they allowed to stay overnight w/ the wife so I sleep in the other bed which no one was using and all the nurse didnt say anything but the room cleaning lady was so rude and nasty! Of course I didnt want to argue w/ her because its useless to talk to ppl like her that treat patients w/ no manners and she needs some management from someone who is in charge and tell her to take some respect classes. - some nurses are nice but some arent as helpful. - theres only 1-2 nurse that I met are nice and very helpful and one of her name was Emily and the other girl I dont remember but others when u asked to just heat up your food and theyre not willing to help you and tell you to wait til your family member come to visit you! LIKE ARE U SERIOUS! What If I dont have anyone that come and visit me? Then I cant eat my food that needs to be reheat in the microwaved! MY GAWD! One last thing is that you asked for some diapers, baby milk, or any other needs and it takes forever for them to give u and when they arrived to give u the stuff that u need, they only give u only 2 pieces only! then when youre out of it then they give u only 2 again! Being a patient and having to always wait and end up receiving like 1-2 quantity only is very annoying meanwhile they should give you 5 or more. Overall, this hospital is not a good place for pregnant women who are about to go on labour and stay over for recovery!