Northwell Health-GoHealth Urgent Care

Reviews 8

EV

Everett Lennon

This is a great place to go if you want to be seen by a young PA who thinks they know everything and is completely unwilling to listen to you or your medical history. Every year, twice a year, I suffer from bad sinus infections. Every single time the only thing that helps me is Augmentin. Unfortunately this time I had the bad idea to give one of the new urgent care centers a shot. The PA examined me and told me she wasnt convinced I had a sinus infection even though I explained that all of the side effects I was feeling were identical to what Ive experienced every Spring and Fall for the past number of years. She went on to insist on prescribing a Z-pak even though I expressed concern because wed tried treatments other than Augmentin in the past with no success. After 5 days I was still not feeling any better, perhaps a bit worse, and I received a survey from GoHealth. I decided to fill it out negatively because my experience was truthfully terrible. A GoHealth rep called me and asked about what went on. She told me to go in to the Bay Shore office to see another PA since I told her I had no interest in returning to West Islip. Upon my arrival in Bay Shore I paid another co-pay. This was annoying since I shouldnt have needed a second visit, but I just wanted to get better at this point. The girl at the front desk was extraordinarily helpful and told me that I may receive another bill because of my deductible - this was NEVER mentioned at the West Islip office. I went on to see the Bay Shore PA who prescribed Augmentin and I was feeling better by the next afternoon. Fast forward to this week and Ive begun receiving collection calls over bills due to GoHealth. Id moved out of state and they hadnt made it to me. No big deal, except they wanted $130/vist in addition to the $60/visit co-pay Id already paid. Cost is what it is because of bad insurance offerings, but the real problem is that GoHealth tried to extort and extra $190 out of me due to their practitioners incompetence. They wound up with the extra $60 from the co-pay at the second visit and waived the second $130. Truly the worst medical experience of my life all over a simple sinus infection. If you can wait to see your general practitioner, I strongly recommend you do so. Or at least go to another companys Urgent Care facility - I couldnt because I had Northshore LIJ insurance and they dont allow other facilities to accept it.

---

CH

Christine K.

I had been to this location once before and did not have a problem. Yesterday I wen there in terrible pain from a lower back spasm and after they took my copay, took my blood pressure and made me wait 20 minutes, the doctor (really young) came in to tell me that my GHI insurance was INVALID. I was in terrible pain and got very upset. There is nothing wrong with my insurance. They would NOT call GHI to confirm my insurance and I was told if I wanted to be treated I would have to pay the high fee up front. I refused and we had an argument. VERY NASTY AND UNHELPFUL. I would never go there again. I went home crying because she refused to treat me. I since called GHI and was told that my insurance was fine. I have had this insurance for 17 years and this doctor was trying to tell me that my insurance must have lapsed. I already went to the chiropractor early in the day and had no problems. These places are greedy and dont care about the health of the people who go to them. They could have treated me this one time and tried to resubmit my insurance today, but they just threw me out the door. They charge $300 for a visit. I was not about to pay!!!!!!

---

SO

soulsurf4sure soulsurf4sure

The staff is horrible here. I had a severe burn on my face and was very upset. So what does the receptionist do, she goes in the back and takes everyones lunch order delaying my process of being seen. Then I go into see the Dr. he does not even give me a script and says to wait to see the dermatologist in the morning. He should have prescribed me a patroleum based ointment!! Very rude all together and not professional very trashy! Took me over an hour to be seen as the receptionist lunch order was more importantly then all five people in the office, what a mean girl. Then another time about 6 months ago I suffered a horrible neck injury and was treated like a drug addict by the female Physician turned out I had 2 herniated discs in my neck and severe nerve damage. Her suggestion was if you are in so much pain go to the E R bc you are not getting any meds here! Trashy arrogant staff! One more thing I went in there for severe cramps and the Doctor Probed me saying he was testing for blood. He shoved a tester so hard up my rectum and said he was testing for blood as this is not the correct way to test for blood in then stool.

---

IL

Ilene Gorstein

North well health staff were thorough in their care , assessment and covered all angles. All staff, Doctor Brooks who have displayed great bed side manor. Made me feel calm and comfortable in a stressful and nervous situation in relation to my medical Diagnosis. The treatment rooms are spacious and immaculate. The treatment table was comfortable and o like how it rises up right to a seated position to provide more support and comfort. I like that they can perform X-rays on the premises. I mostly like that they can obtain the results quickly based on all the testing performed such as blood work, X-rays and EKG. Its faster than having to wait hours in a hospital ER. And they refer to specialty care if necessary and show you exercises you can do at home.

---

BI

Bilal Minhas

I visited this location today for a medical concern. Everything was fine and for the most part decent customer service. My only concern was when I was asked to provide a urine sample the staff member who directed me towards the bathroom had a really bad attitude. Not only that but she just told me to go to the bathroom and just give a sample. I wasnt handed a urine cup and my other concern is that the cup that I did leave my sample in did not have my name or a label on it with my name or any other identifying information. Isnt that a COLA violation?

---

HE

Helen Muuss

I was visiting my family in Bayshore but forgot my medications. The pharmacy couldnt give me my meds because I didnt have a script. I went to Northwest Health-Go Healthcare Urgent Care. They were so very understanding, helpful, and knowledgeable. I recommend them highly. I told my family that they should use them if ever an emergency occurs. Thanks Northwell.

---

RO

Rosemary Mazzarella

I had a wonderful experience at Northwell Health Urgent Care on Union Boulevard in West Islip. The facility is immaculate, the staff and the professionals are amazing. I was seen quickly and did not have to fill out pages and pages of paperwork. Highly recommend this medical facility for immediate care.

---

VA

Valerie P Gerig

My visit was as a walk-in, not a scheduled visit. I waited a little longer than I would have wanted but received the care and attention my injury required. I will be going back for a follow-up and will continue to use this facility. I am happy with the care I received.

---

---