Primary Eye Care Center of Ahwatukee

Reviews 4

DA

David Marsh

My wife and I have been patients of Dr. De Rubeis for several years. We like the doctor a lot but the front office staff is terrible. Also, every time we go in, they have all new people working up there. Last May, we had exams and bought new frames and lenses to the tune of about $1000. My wife almost immediately began having problems with scratching on her lenses (they were scratch-resistant and she only used the cleaner and cloth provided by the office). The office said they would order replacement lenses under warranty and let us know when to bring in the frames. Weeks go by, no word. She called again, office said they would take care of it. More weeks go by, no word. She called again ... you get the picture. This went on for at least a couple months. We finally got busy with other things and forgot to follow up for the umpteenth time. Today, we went in for CONTACT exams. After the exams, she asked about the lens issue from previously and, of course, nobody knew anything about it (they are all new). and she was told they are out of warranty now anyway. Ok, fine. She asked about getting the contact prescription so we could just mail order the contacts and was told by a lady that "you didnt have a contact exam." My wife told her she informed them when she made the appointment. The lady looked at her paperwork and said, "oh yeah, I see it on here, but you should have told him when you went in." I can see my wife becoming irritated. She asked again about the prescription and was told she couldnt have it until they ordered trial lenses and test fitted them (another fee, of course) before the prescription would be released. When asked why this was the first time my wife was hearing about this, the lady had no answer. My wife is about to go in for surgery and wont be able to come back for a while, so knowing this ahead of time was very important. She also started to have an attitude with my wife which, trust me, is a VERY BAD IDEA. My wife told them that their front office service has gone to hell, and we left. Very disappointing. We will not be back. We have contacted our insurance company.

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MA

Marianne Manning

Beware! I went in for routine eye exam and new glasses. Picked out three pair valued for a total of over $3000. Good quality frames, top of the line lenses – should have been easy peasy, right? After not finding “frameless” frames that fit, staff insisted they could adjust to fit anything I picked out. So I picked out a frame and lenses I liked. After several adjustments that didn’t get the glasses to fit, then finally ordering the same frame as my “old” glasses, and then getting lenses sized properly - the glasses fit. I work, I have stuff to do. I don’t want to spend my time running back and forth getting my glasses to fit. When I went to pick them up staff were so rude! Not a “really sorry for all this trouble,” nope. They just handed me the glasses and didn’t even pretend that they were going to sit down to see if they fit. And my sunglasses? I’ve been wearing polarized prescription sunglasses for years. I happen to know a lot of other people who do as well. I’ve never had an issue with them. My sunglasses arrived with the edges and far into the middle of the lenses blotchy and streaked. They remade them. Although not as bad as the first pair, the newly made pair were still blotchy and streaked on the edges. Staff said my only option was to remove the Polaroid film. Would they refund what I paid for the fancy Polaroid film? Nope, because they’d already remade them once. Like it was my fault. Staff said lots of polarized glasses are streaky around the edges but I must be “sensitive” to it. What I’m sensitive to is paying for something I don’t get or have to fight to get. Oh, and the third pair? My computer glasses were great, no problem. The doctor seemed fine and the actual prescriptions were fine. But the expensive genetic test to determine treatment options for macular degeneration? It’s been two months and no one from the office has even bothered to give me the results. There are other lots of other options in this market and I see I should have read their reviews before dropping such a chunk of change down here. Steer clear!

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TO

Todd Doty

OVOID AT ALL COST!! YOUR EYE HEALTH IS MORE IMPORTANT THEN HIS POCKET BOOK. I was a patient of Dr Rubeis for over 14 years...this included my wife and 3 children. In the beginning he was an outstanding eye care provider. Service was excellent and prices were reasonable. They worked hard to maximize my insurance benefits. However, after they moved offices to the new location everything changed. Service is horrible and the office staff is rude at times...not always, but your mileage may vary. Worst of it came this past year after I got my yearly examination and went to select my new glasses. I wear progressive bifocals and have outstanding (Cadillac) insurance. The office manager tried to insist my cost for the lenses was $349 when the insurance company told me $129. Thats a big price gouge. Needless to say...I went elsewhere and purchased the same frames and lenses for the proper price after insurance deductibles. Worst part come 2 months later when I noticed everything was getting cloudy. Made an appointment with the doctor to get it checked. Arrived at their offices and the manager insisted that it was not a follow-up to a two month old script and I needed to pay $100 for another full exam. Mind you, the year had rolled over and my exams are free yearly. They didnt care...even after talking to my insurance company. I left. Went to a new eye doctor and found out I had advanced cataracts. Theyve been there for years and this idiot just wrote a new script each year to make a buck. I had to have both of my lenses replaced by an eye surgeon. This a-hole was more interested in making a dollar off me then my optical health.

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TI

Tina Evangelista

I have been a customer for about 10 years to the tune of about $100 a year. NO MORE. Recently, I spent over $800 on frames/lenses that were never correct. The office kept insisting I give them a try and get used to them. Dr. De Rubeis saw they were not placed correctly to my retinas, but I still could not see through them. They kept telling me to try, and not to worry, they would make them right. I told the office specifically I would try them, but did not want to keep getting pushed past a warranty. I was assured that would not happen. After headaches and nausea, and lost work productivity, I decided I had enough. I returned wanting a refund. The office manager did not even look at my file and said I was past the warranty. EXACTLY what I was worried about. After insisting they remake the glasses that are still not right, I discovered I was NOT over the warranty. The office manager just did not want to lose any money. I purchased nicer frames/lenses at a higher quality at a competitor and they fit perfectly, not a single adjustment. I can see clearly. Even after repeated requests, Dr. De Rubeis never had the professional courtesy to even call me to discuss. I guess keeping $800 means more than a longstanding customer/patient. BEWARE.

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