East Brook Animal Hospital

Reviews 4

LI

Lillian Olive

My name is Heather Chadbourne and I was a client of East Brook and found the vets there to be very caring and competent. The vets are wonderful, the other staff at East Brook was a whole other story. My cat has digestive problems and had very bad diarrhea. I took her to see a vet at East Brook. When I got home, I realized they had forgotten to give me the medication to stop my cats diarrhea. I called them but they were closed. I have worked in jobs where I had to deal with the public and I have also worked in administrative jobs where I had to speak to people on the phone. I know that it can be difficult at times, so I go out of my way to be kind to people who do these jobs. I called them at 9am to tell them I forgot to get the medication and asked if I could pick it up. They said they would call back in an hour when it was ready. Two hours later, no call. I called back and talked to a second receptionist. She had no idea what I was talking about, so I had to explain things all over again. It was frustrating, but mistakes happen, right? I explained myself again. They said they would call back in an hour when the medication was ready. Two hours went by with no call. I called again. I talked to a third person. She also had no idea what I was talking about. I explained the situation and told her I had already called twice and spoke to two other people. She said she couldnt find anything and there was nothing in my cats chart. I was quite frustrated but still doing my best to be patient. I have been told a few times by veterinarians that diarrhea in cats is very dangerous. Cats dehydrate very, very quickly. If a cat has diarrhea, you need to get them treated right away. I explained this to the woman on the phone. She didnt care. She told me they were about to have a three-day weekend and asked me if I could wait until Tuesday evening to get the meds. That would have been a total of five days with diarrhea. By Tuesday, my cat would have been dead. No. I could not wait until Tuesday evening. The receptionist got mad at me and told me she would call back in an hour when the medication was ready. You guessed it, two hours and no call. I called them back and asked them if they would give me the medication or not. If I couldnt get it, I needed to get my cat to another vet ASAP. The receptionist was very rude. (the same receptionist who asked me to wait until Tuesday.) She told me that in order to get the prescription ready, she would have to walk into an exam room and interrupt another animals appointment. She tried to make me feel guilty. Why on earth would she have to interrupt another appointment? Couldnt she just catch the vet when he or she was walking to another exam room between appointments? I told her I didnt really care, she had all day to get the medication ready, was she going to do it or not? She said she would call back in an hour. Screw that! I put my cat in a carrier and brought her to the office and waited right there for the medication. The receptionist was NASTY and rude! At this point, I was in tears because I was so afraid my cat would die. My cat was very lethargic and severely dehydrated at that point. No sympathy from the receptionist at all. She was very mad that I had actually shown up instead of waiting for a call that was obviously never going to happen. I was told that I had ruined the entire staffs weekend. She told me they were looking forward to the weekend and that they wanted to have "an easy day" that day and I ruined it. WHAT???? I hate to say this, but I was actually nice to her. I apologized for my insistence on the medication and repeated what I had heard from vets about diarrhea being lethal to cats. She was nasty again. I have no idea why I was so nice after being so horribly mistreated. She really deserved to be torn a new one. I guess its just not in my nature to be a jerk. In short, if you go to this vet, know that the life of your pet is not as important as a three day weekend. The vets are great, but the receptionists are monsters. Ill never go there again.

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SU

Sue Page

Update to original: I decided to break up with East Brook because some of the receptionists are intolerable, specifically Daisy. Their escalation procedures are subpar when someone has a very sick pet. Its a shame because the doctors are incredible. Anyway, its not worth the hassle when the majority of time you have to interface with an idiot who cant help you, so Ive switched to Bolton, where my pet was immediately accommodated and treated like a priority. --- East Brook is filled to the brim with devoted and caring staff. Ive been taking my cats there for ten years- even though Ive been living in Vernon for about 9 of those years, they are worth the drive! They approach you and your pet with empathy and care, a level of investment and attentiveness that is far from the assembly line feeling Ive got from other vets. Some of my animals have had chronic issues requiring overnight stays, near death experiences because of those issues, and the doctors and nurses treat your animals like a precious loved one. They keep you well informed and go out of their way to build confidence and rapport. They remember your pets, they answer all of your questions (and boy have I had quite a few) and I trust them implicitly with the care of my animals. The cost is also very reasonable, by comparison to some other vets. They dont try to sell you unnecessary tests- they are up front about fees and the value of each test and procedure.

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EM

Emilie Andrews

We have been going to East Brook for several years and have always been very pleased with their care, support and professionalism. This week I took my little old Maltese there for a "last ditch" effort to clear up a recurring mouth infection which we had been treating with antibiotic and pain reliever. It was a VERY risky surgery because of his general health, including a heart murmur he recently developed. Dr. Fischer had prepared me for the worst prior to going through with this procedure. The team allowed me to sit in an exam room so I could be close by should my dog not make it through anesthesia. I was updated every 10 minutes or so by a technician poking her head in the door saying "so far so good!" and this went on with updates until the surgery was over. He made it! Dr. Fischer came in to talk to me and she was SO relieved that he did so well, and truly showed a personal, caring side of herself (which she does anyway, but this was a special case for both of us!). I cannot say enough about this wonderful doctor and her humanity and gentleness. I HIGHLY recommend this practice to anyone! Another big THANK YOU to Dr. Fischer and the wonderful staff at East Brook Animal Hospital!

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JU

Julia Williams

If you want the best of the best for your furry family members, look no further. East Brook Animal Hospital is home to an exceptionally friendly and warm staff, from their front desk welcoming committee to their veterinarians. Honestly, it feels like home. I live 45 minutes away, and wouldnt consider any other place for my pug. Dr. Mac is the most knowledgeable veterinarian I have ever met. He explores every single option for treatment, and then leaves the decision 100% up to you, with zero pressure. My old lady is thirteen, so we are very, very frequent fliers, and I have never once questioned the expertise of the staff at East Brook. They always take excellent care of my dog, as if she was their own. Knowing that she will be treated like family when I have to leave her there for surgery is very comforting. I honestly do not know what we would do without East Brook. If you want the best care available for your pet, from a staff that regulalry goes waaay above and beyond for both of you, pop in for a visit to East Brook. Youll be so happy you did.

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