Smyrna Medical Associates

Category:	Doctor
Address:	38 Deak Drive, Smyrna, DE 19977, USA
Phone:	+1 302-653-6174
Rating:	3.6
Working:	8AM–5PM 8AM–5PM 8AM–12PM 8AM–5PM 8AM–5PM Closed Closed

Location

Photos 5

Reviews 12

Trisha Goodlin

My entire family have been patients there for over 20 years . It used to be a great place with great staff not so much anymore. The staff is VERY rude you cant get in when you are sick, they are real quick to tell you to go to a walk in clinic, that is if they even answer the phone! Dont bother leaving a message because they wont return it! You walk in and the window is covered in "notices" they dont greet you and you have to sign in even if you have a question or they wont help you!! I complained multiple times and the office manager acted shocked that I was offered a "sick" appointment a week from the day I called and was told "well guess you will have to go to a walk in!" Not once but twice and yet nothing was done! If you do get an appointment expect to be there at least 2 hours but if you are 15 minutes late you have to reschedule no exceptions! I am currently in the process of finding a new doctor!! I love Dr.Rosal and hes been good to my family but Im DONE!!! It saddens me that he has allowed his staff to run that place into the ground like they have!!! It pains me to write such a horrible review but the incredibly rude staff is to thank for this!

How Can We Help

Do not go here. After 14 years we are switching today. It has been a painful 14 years but they are the only pediatrics in Smyrna so we were stuck by convenience. They never pick up their phone or it rings busy for hours. Be prepared to wait on average 45 minutes to see the doctor. They say they open at 8am but they dont start picking up their phone until 9am (if they remember). We were told to give them some time to "settle" in. We usually end up driving in because they have to talk to you if you are face to face. After them giving my daughter the wrong shot, me getting whooping cough from one of the sick kids in the waiting room and today I have been trying to schedule an apt all morning and still cant get through. We are making the switch today. I called a doctor in Dover & someone answered on the 1st try and made us an apt right away. Good bye Smyrna Medical! It hasnt been fun!

Dana Knotts

Appreciate all of the hard working staff and Doctors. They are very accommodating especially with extended hours for the working people. I have been a patient for 13 years and my daughter is as well for the past 14 years. Its nice to see friendly people and when you need a good doctor the are close by. Think of it this way all good doctors are busy. Extra questions often come up in the doctors office. So please remember they could be seeing a very sick person and they needed to spend a little extra time answering questions. I have not had any issues with doctors being delayed an hour only waiting 20 minutes or even 45 is plenty reasonable. I am very happy with my care over the years and will continue to refer friends and family. Thank you!!

Shannon Lugo

I dont understand why there is always an hour wait to see the doctor. I have gone to this doctor my whole life and its always a 45 min to a hour wait. Some of the staff are great, others are rude. For example a women by the name of Janet made an issue with a prescription worse. She complicated the instructions and got nasty when I would repeat what she said that made no sense. She spoke down to me as if i was a child and tried to lecture me on the issue at hand. Instead of handling the issue professionally she got mad and hung up on me. Extremely unprofessional. Side note: They do have a nice waiting room.

J Sox

Dr. Rosal himself is great however Ive been calling for 3 days an I get out on hold for over 10 minutes apiece 38th no one picking back up to schedule appt. Hire more staff to handle work load, or hire someone that wants to do the job.

Dawn Bundy

I will give them three stars because they are great once you finally get to see them. They would get more if the wait times werent so ling and if it didnt take three days and a bunch of phone calls to get prescription refills.

Kenny Virdin

My appointment was at 9am and at 10 I still wasnt seen. Somebody walked in with no appointment and got seen before me. Every time I come its at least an hour wait time. Its crazy.

Diana Vansant

Absolutely love this practice and Doctors since they opened for business. I live in Lewes so coming up to see Dr. Rosal is always a pleasure even when Im sick. Top Doc!!!

Sean Brown

Though they do run late on Apts they are are very caring and skillful staff. my whole family go there so I know all of the doctors.

Laurene Bromberg

I have been taking my 3 kids there since they were born. I have always had a positive experience and they are a carring group!

Helen Steele

They have a great peadeatric department and a great adult department

david mcgaha

Great doctors but reception and scheduling is terrible