Patient First - Easton

Reviews 5

AN

Anthony Lauro

My review, fair or not, is based both on the Easton location and also experiences with the Central Office / Billing Dept. We have been going here since its opening a few years ago. Staff has always been friendly, apologetic to a fault at times, but again never a problem when it was my kids. I went in because of congestion in my chest, etc. I was told in a 4 minute and change diagnosis that it was just allergies and I should be fine. No culture was done, not even looking in my ears (one of which has a tube in it).I called back and stated that I wasnt happy with the Drs drive thru assessment and that I could come back in for another 125.00, but the other Dr. looked at my file and said the same thing. Next day, symptoms worsened and I went to my regular physician (she was away the previous day). I not only had to go see my ENT for my inflammatory ear which was affecting my tube, but also I did in fact have an upper respitory infenction which was developing into bronchitis. I figured it was a one off thing and even to this day it was. Nurses are very friendly and again, if the Drs forget their passwords to get meds, etc., which happens a lot, they are again apologetic. Now to the Central Office issue. I changed companies so for 2 months I did not have insurance that Patient First accepted. Murphys law we had a very large pile of bills from them. Central Office put us on a payment plan, so we could still be seen, etc. Well that note in our file on the computer isnt conveyed to the branches apparently so they had us wait with our sick child until they could clear it with someone at the central office. Recently we received our outstanding balance and were we charged interest on every visit. We called up the main office and they said they do not offer any such payment options and that my bills could not be settled under the same account as each child, etc. When we gave them the person we talked to, they said oh she would never tell you that blah blah blah and if she did she was wrong. To make a long story short, treatment is on par with other Doc in a box places, and is extremely clean, but dealing with their billing dept we found them to be arrogant and rude.

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mat hughes

Great Place. Equipped with all the technology you need, knowledgeable Doctors, Rns, Pas, CMAs, Radiologists, from the start at triage. If I was to add one thing? It would be this. I am on a medication that is an opiate blocker. Not through addiction, but to wean off of opiates for migraines. So they tend to be to cautious with pain meds. Even if you are coming off of them, it does not mean you cant have them. Examle: I am having surgery. A tough one. I will have to stop my current meds and go onto the narcotic pain meds maybe for months. This place, if I went there, and needed a script for pain, or a shot for pain? They should handle it without worrying about everyone being a drug seeker. I know the rules, the DEA, due to the fact I am entering the medical field. So I understand it. But sometimes your patients need to come first and treat them as they are, not as you see them due to their circumstances. OTC / Over the counter drugs do not cover some issues. So that is the only thing I think they need to work on. Other then that, you will get first rate treatment, excellent care, and they go out of their way to help you and will work with you in any way they can. If you are sick? Dont waste time in the ER if you can help it. Go to Patient First. Perfect score from me. Every single one of them. I will be going back every time I can when needed. The doctor even called my surgeon when I asked, the Nurse and Radiologist talked to me to put me at ease, and they were just wonderful human beings which makes them perfect for their field. Perfect 10 !!!

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Ashley B

Id like to start off by saying that I have the patience of a saint. I took my son here on New Years Day. I did expect it to be busy and it was. I waited almost 2 and a half hours. The staff was kind and very apologetic to which I told them the wait was no problem. My son had Strep and the doctor prescribed Amoxicillin. I informed the doctor that Amoxicillin did not work well for my son from past experiences but he assured me it would be ok. 3 days and 3 sleepless nights later I called to inform them that the antibiotic was not working and requested a new prescription. It took 4 phone calls, talking to over 7 people (one of them being extremely rude) and a total of six hours for them to call in another prescription. I am not happy with the fact that once they get you out the door they are not willing to extend their compassion and courtesy. They would much rather have you come back in and give them more money than correct a mistake that was made on their behalf. The thought of dragging my sick kid out into the cold to sit in a waiting room for another two hours for them to make a phone call was the last straw. If I can not get my child into his physician for any reason I will go to another facility. Patient First NEVER again. They also called the original script into the wrong pharmacy. Therefor my 3 star rating has turned into a 1 star rating.

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John McKernon

My regular doctor is in New York, but Im usually living in New Jersey. When needed, Ive been going to The Doctor Is In office in Greenwich, but the service there is poor, wait times always really long, even with an appointment, and they always said they could take my insurance but then they couldnt. On the other hand, First Patient was delightful! I lucked out and got there when it wasnt very busy (right at noon on Friday). I know how hard it can be to have to wait when theres a long line of people ahead of you, even though you know everyone feels equally miserable. Overall, this was the best organized doctors office Ive ever been in, the facility is well designed and plenty of comfortable seats in the waiting room. Although it takes some time, it was great getting blood and urine tests done on site instead of waiting days for results from an outside lab. Everyone on the staff was friendly and helpful even though I forgot to bring my hearing aids and they had to speak rather loudly to me. I am so glad to have found such a good place to go when I need immediate care. Hurray!

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Bill Taverner

Dear Fawn and other staff at Patient First Easton: I had an urgent care matter this evening and I needed immediate attention. After looking at your average score of 2.8 and cascade of dissatisfied customers I decided to drive 30 minutes out of my way to find quality urgent care. Im writing to let you know this because it really would be nice to have quality urgent care services closer to home. However, I will not patronize a medical services establishment that does not take active steps to remedy its deplorable customer ratings. Telling customers to call you to re-register their dissatisfying experiences after theyve already described them is not the answer. Asking me...or the thousands of other potential customers to call you so you can reassure us that your customer service is excellent isnt the answer either. The answer is to provide outstanding customer service day in and day out and then patients will praise your establishment, ratings will climb out of the gutter, and new customers (like me) will give you a shot.

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