Consulate Health Care of Jacksonville

4101 Southpoint Dr E, Jacksonville, FL 32216, USA

Category:	Nursing Home
Address:	4101 Southpoint Dr E, Jacksonville, FL 32216, USA
Phone:	+1 904-296-6800
Site:	consulatehealthcare.com
Rating:	2.8

Location

Photos 1

Reviews 8

Michael Sugden

So my mother (for an accurate age range, my grandmother adopted me) recently had hip surgery. After leaving the hospital the location got an infection so she returned to the hospital. This time they decided to admit her into a rehab/nursing home until it was healed so that she could have round the clock help. They gave me a few names of facilities and I checked them all out. They all had rather low reviews so I picked the one closest to me. I figured at least then if something happened I would be right down the road. After being there almost 24 hours she called me sounding very distraught. She told me that when she first got there they told her that they werent going to help her to the bathroom so she needed to put a diaper on and they would change it when they could. And she couldnt sleep all night because they never came to check on her and didnt give her any pain medication, anti-biotics or her oxygen treatment. I called the main office and was transferred to 4 different people in the first minute, then put on hold for 20 minutes. So I hung up and called back. I threatened to bring the police there if they didnt give me answers. They assured me it was being taken care of very soon and that they would have the nurse call me back with an update. 3 hours later they still had not done anything. We decided to pull her out of there. By the time we got there they had hooked her up to the oxygen, hooked up the IV with anti-biotics. Too little too late. I told them we were going to be taking her home and they needed to change out the bandages before we leave. They refused to do it. They werent going to let her go and tried everything to get her to stay. Again I had to threaten to bring the police in. Then they were ok with us leaving but still refused to change the bandage and refused to send her home with her medications. So we left, just a patient gown and dirty diaper. I stopped by CVS on the way home so that I could change the bandages myself. This place should be shut down. As you walk in you are overwhelmed with the stench of human waste. As we were walking in the building and through the building, other residents were complaining of how bad it was. My mothers room was close to 90 degrees. All they had was a small window unit in each room and her roommate preferred to have it turned off. So if you ever run into a situation where you have to make the decision, pay attention to the reviews and NEVER have your loved one stay at Consulate Health Care of Jacksonville on Southpoint Drive in Jacksonville, FL. I would rate it negative 5 stars if I could.

Eddie Albert

Dont judge a book by its cover. I hate this area, just driving around this mouse maze is horrible. Consulate Health Care from the outside From the main entrance front desk Long term staff care... NO ONE SMILES... NO ONE Cleanliness --- I am a Marine so white glove kind a guy. The place was not new but it is clean. No chemical (cover) smells and no biological smells and we walked up and down all the hallways... No comments about the food, sorry I did not sample. Rehab staff this is where the money is... I have spoken to case workers from Mayo, Baptist South and Vincents before putting my Mother-In-Law in here. All of them enthusiastically endorsed the rehab staff here.

Michelle Kirkland

My mother is receiving physical and respiratory rehabilitation at Consulate and we couldnt be more pleased with her care and progress. Everyone is very kind, respectful, warm and caring. No matter what day or time I am there it is always the same. In particular she is cared for in the evenings by Anthony and Grace, both of whom are such wonderful people. The facility is modern and equipped properly and always clean. You will rest easy at night knowing your loved one is being cared for properly.

Anna Lawrence

Horrible facility in responding back, We have been calling for 2 weeks now to get information on our father that passed away and to get forms filled and its always someone will call you back , I have called MANY TIMES to speak to Medical Records and will be transferred to Dietary. The staff is very rude.

Frederick Robinson

I didnt like anything about this facility. They are understaffed and ill equipped. They are scrambling around for the last hour trying to get a meter for my wifes feeding tube. Avoid this place at all cost.

Bill Di Stanisloa

Everyone is very kind. My Mother is very happy there and she is blessed to have one of the nicest, cleanest and patient care facilities we have ever been to.

alan chesterfield

Worse nursing/ rehab center ever. The staff is rude and ignorant. I took my mother out after 2 days. Stay away from this hell hole.

Michelle Cherry

EXTREMELY RUDE .. PROCEEDED TO TELL ME THEY DIDNT CARE IF I SENT MY FAMILY MEMBER THERE OR NOT