Orlando Eye Institute at The Grove

Reviews 7

DA

Daniel Burnett

It is unfortunate that I have to write this review and share my dissatisfaction. I visited twice to get advice and treatment for a Chalazion on my eyelid, with the most recent visit being a few weeks ago. Her assists are unprofessional and I felt uncomfortable getting examined by them. The approach Dr. Parbhu takes is that of a car dealership and all of her recommendations for treatment involve things that "only she sells" and her assistants are very well trained on products and sales techniques. During my last visit I did not receive a lot of information regarding a new possible reason for my repeat Chalazions, but sure got a lot on products, and after I shared that with Dr. Parbhu she answered with "well didnt my assistants tell you about it?" I left confused and unsure what to do. She is always rushing in and out and didnt spend enough time educating me or answering my questions. I decided to see another ophthalmologist who gave me a realistic reason for my Chalazion and how to treat it. I am happy to say the Chalazion healed after only one week with the new ophthalmologist. Because of the unprofessional staff, lack of time with the doctor, and strong sense of sales instead of helping me find the right solutions, Dr. Parbhu has lost my professional credibility for her practice. It is for all these reasons that I do not recommend this office.

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Laura Paton

I had the same experience with overcharges. I called ahead of time because I have a high deductible plan. I wanted an estimate. I understand that estimates can change once the doctor sees a patient, so I am not unreasonable in my expectations. The doctor charged to take an external photo with a digital camera that I could have taken with my iPhone. Procedure never explained as mandatory over the phone. I didnt request this service but it was snapped and on the list of charges before I was involved in the conversation. $45 for one picture of an eyelid from 3 feet away. Of course the insurance doesnt cover that. I was told I had to pay the entire bill before leaving even though I had insurance. They will not bill insurance first but instead try to calculate my portion and bill me on the spot. They claimed they knew what my portion of the insurance would be. As expected, they were wrong for all 3 line items on the bill and I was overcharged 20% for the whole bill. Now I have to await a refund from the office and take the time to put the funds back into my HSA account. They have their money and I jump through the hoops to get my money back. Not impressed. Other offices must be easier to work with.

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LO

Loving Life

Also overbilled but came to review because that practice is a joke.Despite the bad experiences we all have, this my first time ever taking the time out of my day to write a review! Understandably husband and wife are going to fight but I could hear them while I waited...screaming! Then after being moved room to room I felt like I was buying a car as they tried to sell me on products and procedures not covered by insurance stating they were necessary but insurance and FDA says they are not. Each of the staff members were New and one said they have been through multiple administrators, clinic managers and many many techs! Oh and good luck finding the place...too cheap for signage I guess! My husband, who never complains about anything, canceled his appointment and actually reported them. I feel so bad for the new staff and any new patient. My advise to current patients...no one ever answers the phone and it takes days to get a call back If at all...then of course no one knows what they are doing. I canceled my surgery and my insurance will probably make me pay for retreating elsewhere but it is well worth it. They will be out of business within 2 years if not sooner!

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Anthony Pirone

I had a previous doctor who had told me that I needed surgery to help repair my vision. My previous doctor had put the surgery off repeatedly for his own personal reasons (ie, vacation...)which is why I contacted Orlando Eye Institute. When I contacted Orlando Eye Institute I went over my situation and they said they would take me. They asked for my insurance information and told me they accepted it, they then instructed me to go into the office to sign papers to get my paperwork transferred from my old doctor to them. They scheduled an appointment with me for 2 weeks later. The day before the appointment they call me and say they cannot accept my insurance so I would have to pay out of my pocket. This is like a bait and switch. At this point my old doctor has now told me that I would have to wait another 4 months because they have scheduled others since I left them. So because of Orlando Eye Institute I have no doctor. I am actually considering contacting an attorney. This is a joke.

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WI

Willette Tisdale

First the doctors are pretty good but the staff not at all. The girl Candance that sits at the front is the worst. When I call she seems to always have a attitude. When I come to my appointments she seems to always have a attitude and today I gave her my debit card in her hand and she gives it back to me by throwing it in the counter. So I said can you please give it back to me in me hand just as I gave it to you. Her response was "Maam, I dont have time for that, Im busy!". All because she pre wrote the receipt that I was paying my entire co pay in cash but I paid half and half. So she does a long breath and wrote another receipt. Again the doctors are great but if I wasnt already into my treatments I would not come back here all because of the unprofessional staff!!..,

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Ron Chewning

Several years ago my wife had a detached retina while we were living in Belgium. When she found out she needed cataract surgery we were both very anxious. Dr. Raja came highly recommended by my wifes attending ophthalmologist. We were impressed with the efficiency and amiability of the reception staff and to the professionalism exhibited by the screening staff. But most of all we were comforted with the highly professional way that Dr. Raja greeted us, diagnosed my wifes problem, and offered a number of options. So already our anxieties were quelled. The surgery went wonderfully and we couldnt be more pleased. We cant say enough good things about Dr. Raja and his staff. We would highly recommend him to our friends, neighbors or family.

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joseph c

I needed an appointment the same day and they had one availabIa same day.(another place couldnt see me for about 3 weeks) I went in with a piece of metal debris (so tiny couldnt see it) and small rust ring in my eye. They saw it almost right away with the equipment and was able to get it out. He used eye drops that numb the eye beforehand and I couldnt even feel any pain. The doctor was friendly and answered my questions and talked me through the procedure. I was in and out on a short amount of time. I was able to drive home. I am self pay and they charged me less than what they quoted me. I definitely reccomend them. Plus there are places to eat afterwards in the same plaza.

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