Mattox Family Physicians, Inc.

Reviews 3

MI

Mitch Parmerlee

I was a first & last time patient at Dr. Mattoxs practice today in Angola, IN. My experience was aggravating from the time I walked in until I walked out. My appointment was at 9:00AM. I arrived at 8:50AM. While waiting in the waiting room, I began noticing patients being called back who had arrived well after me. After the third patient (who had arrived after me) was taken to the back, I got up and mentioned to the staff that patients arriving after me were being taken to the back. Their response was, "Youre next". I went back to my seat. After 5 minutes, a nurse came out to call the next patient. My name was not called. I got up from my seat and asked the staff again "When will my name be called?" Their response again was, "Youre next". I didnt believe her, but I waited for my name to be called anyway. Once in the room, my experience was pleasant with Dr. Mattox. Hes a nice man and does his job well. BUT the aggravation didnt stop. Dr. Mattox left my room at 10:40 AM. He shook my hand and left; closing the door behind him as if I were to wait for further instruction from a nurse or someone (which is common practice at EVERY doctors office Ive ever been to). I sat in this room for an hour waiting for anyone to bring me my paper work to get my blood drawn. At 11:45 AM, I left the room and went up to the front desk to ask, "Am I done? Or is someone going to come see me?". The staff was completely clueless and had obviously forgotten I was there. I wouldve been left in that room all day if I hadnt spoke up. Apparently the "printer didnt print my paper work, so they didnt know I was still there." Not once did the staff apologize for wasting my time. The staff is COMPLETELY unorganized and discourteous. If you dont value your time and enjoy being looked over, then this is just the place for you!! Sincerely, Never returning

AM

Amanda Reed

I chose Dr. Mattox as my newborn sons primary care physician. (Hes now 10 months old) Generally the wait all together to get back there, get checked/shots, paperwork, and to the front desk is about 2 hours, but I dont mind the wait because the staff and doctors there are great! Very knowledgeable, and always address all of my concerns! The nurses and receptionists always have asked if I needed help when I had my hands full with my youngest, my oldest, a car seat carrier, and a diaper bag. They interact with my oldest son (who is 4 1/2 years old) and make his wait there fun (for a doctors visit ). Overall great experience just a bit of a wait sometimes, but I dont mind!

AU

Austin Budreau

Dr. Mattox Family Physicians in Angola Indiana is very knowledgeable and professional. In addition, the staff is pleasant and friendly!