Robert F. Murray III, OD

Reviews 3

KA

kayleigh robinson

I wrote a very long review about the terrible experience I had at Eyecare Today but like someone before me mentioned, all of his horrible reviews have mysteriously vanished! I dont want someone else to make the mistake I did of going to this poor excuse for an optician, so please dont waste your time at this office! I went to Eyecare Today because it was THE ONLY optician in the area that took my insurance. Long story short: I went in for a routine exam because I wanted to update my glasses/contacts. I chose new glasses, did my appointment (was told I would need heinously expensive contacts due to my poor vision so he gave me a brand of contacts that "only a few opticians in the state of Maine" carry; a $120 contact lens!), and went home. Called back in about 2 weeks to find out the state of my glasses I was getting a prescription put into. The receptionist didnt know what I was talking about, said I didnt have any glasses there, etc., but apparently Dr. Murray had stepped out, so she couldnt ask him. (Dr Murray later told me that his previous receptionist who did my paperwork had quit her job there abruptly and didnt let anyone know what happened with patients files, etc.). Called back in a few hours to hopefully speak with Dr. Murray, who didnt remember who I was, didnt realize I was a patient, didnt know where my glasses were. Halfway through speaking to me, he changed his story and said that they were sent to the lab and it takes a few weeks to come back. I called back in two weeks and still got basically the same story, but with an added twist this time: the person at the lab is on vacation, so itll be another week before Dr. Murray can ask him about my lenses. I call back in another week (its been a month now) and the lab has no idea about my glasses. Turns out Dr. Murray never sent them in, even though he told me on the phone that they were at the lab waiting to be processed three weeks prior. His company did not put my glasses through correctly for my insurance so I ended up having to pay $200 for my glasses even though it should have been covered by my insurance. I called back a forth time to try and get my glasses/contact prescription faxed to me so that I could finally take my business somewhere else, and they essentially held my prescription hostage: I called 5 times in one day asking them to fax my prescription over because I was trying to order contacts online before I had to be in a wedding and I kept getting the run around with them saying they would do it in 5, 10, 15 mins. I understand that they were busy, but it takes 2 minutes tops to fax something and it took them 9+ hours to do so after CONTINUOUS badgering.

MA

maknzee cheyenne

I am giving this man one star for the fact that he poked around at my eyeballs for half an hour and gave me one months worth of contacts out of the six months I had ordered back in February. When I arrived at my appointment he wasnt even there. The door to his office was unlocked, all the lights off, no one to be found. My appointment was earlier in the morning and there had been a recent snow storm so I excused his tardiness. He arrives. Dawdles around for ten more minutes. Drinks orange juice, finishes off his breakfast and doesnt bother to wash his hands or put on gloves by the time he gets around to the eye exam. His office was a mess. Peoples files were out for anyone to see and everything was very disorganized. When it was finally time to pay he gave me some random price off the top of his head which included 6 months worth of contacts, the exam itself, and one pair of new contacts I could leave with that day. The total cost was $390. My mother called over the phone to pay the three hundred dollars with a debit card. He wrote down her card number, expiration date and all, and I had to tell him to give me the paper back so I could shred it. I dont hear from him for a couple months. When I called it went straight to voicemail. I finally got one months worth of contacts (1 pair of contacts) a couple months ago. He asked me if I had more contacts coming, I said yes, five more months. He said he will call me when they come in. I just left him another message today which Im sure he wont acknowledge. I went to this guy out of desperation and for lack of research. It has turned out to be an ongoing joke at my expense. Hopefully this issue gets resolved in a timely and appropriate manner. I also just noticed that all the negative reviews that I read after the fact have all mysteriously disappeared. Cheers.

JO

John Franchetti

Dr. M is the best!!!!