Andover Eye Associates and Optical Center

138 Haverhill St, Andover, MA 01810, USA

Category:	Eye Care Center
Address:	138 Haverhill St, Andover, MA 01810, USA
Phone:	+1 978-475-0705
Site:	andovereye.org
Rating:	3.2
Working:	8AM–5PM 9AM–7PM 8:30AM–6PM 7:30AM–5PM 8:30AM–4PM Closed Closed

Location

Photos 8

Reviews 6

TheCharmngcharmed1

I will never step foot in this office again and I will tell my family, friends and acquaintances to do the same. The receptionist person just berated me in front of 2 other patients because she couldnt get a hold of me to verify my VSP insurance. When I first made the appointment I told whoever answered the phone TWICE that I no longer have VSP I have Humanna Vision plan. Apparently no one pays attention to what you tell them. When I went in for my appointment this receptionist stated she couldnt verify my VSP loudly, in front of the other patients waiting . I told her again, that I have Hummana and had the papers including member no and coverage with me. She loudly stated "well I dont have the number and I doubt I can verify it with them now" in a rude arrogant condescending tone. I have NEVER been spoken to like that and to be spoken to like that in front of other patients in a so called professional environment is disgusting. Ive been a Registered Nurse for 42 years and if I had EVER spoken to anyone like this person spoke to be I would be terminated. If shes that miserable dealing with people then she shouldnt be there.

James Reagan

First appointment for an eye infection resulted in a one hour wait, on top of my arriving early knowing that I would have to fill out several forms. Third appointment, the same thing, one hour of waiting, I do not even think the Doctor was in the building. Worse, on the 3rd / last appointment a stray eyelash was detected in my eye and the Doctor asked if I wanted it removed. I replied yes and he handed me a form stating "I cant even touch you unless you sign this", which I did and the next thing I know, my insurance carrier is billed $175 for SURGERY. Which they maintain is how "eyelash removal" is defined when I called to discuss this - surgery - 30 seconds with a pair of tweezers - surgery.

Sandra Acox

Great Experience! Erica was extremely helpful. She took the time to help me select glasses that were a good fit for me. She didnt make me feel rushed at all. She was really sweet. They called me as soon as my contacts came in and called me as soon as my glasses came in. I am definitely spreading the word about how great Andover Eye is!!! Thank you!!!! Sandra

A Private User

I have been going to Andover Eye for close to 10 years, and they are terrific! They have been able to help me find the right contact lenses to fit the unique shape of my eyes. Thanks, Dr. Chin!

A Private User

Dealing with the doctors office is a hassle. They dont stock any contact lenses, and they take a week to order.

Francisco Anes

They were REALLY nice.