Gentle Dental Braintree

Reviews 4

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David M. Rudy

I had such an amazing experience with the oral surgeon Dr. Reitzel, and I feel very fortunate to have been introduced to him. I had been putting off having my wisdom teeth taken out, admittedly out of fear. My dentist believed I may have had decay in one of them, and at age 35, I had been told that the longer I wait the more likely my wisdom teeth could cause complications down the line. Fortunately, Gentle Dental offers free consults, so I took advantage of the opportunity to get a specialists expert opinion. I finally went through with it only because of how comfortable Dr. Reitzel made me feel every step of the way. Hes extremely approachable, down to earth, and personable. Dr. Reitzel informed me that based on my x-rays, none of my teeth were impacted, and furthermore, their root structures were all “short tapered form.” This indicated the procedure should be pretty standard. Still, I was very nervous since I never had surgery or a tooth pulled before. The idea of being knocked out by general anesthesia scared me, and the idea of having all 4 teeth at once seemed both unnecessary and overwhelming. Dr. Reitzel was very sympathetic to my quirky phobias, and allowed me to make my decision so I would feel comfortable. I ultimately opted for a combo of local anesthesia and nitrous gas, and to start with just one side of the mouth (thus giving me another side to continue chewing food). I scheduled my appointment over a long weekend to have one extra day away from work to recover. As far as the actual procedure, everything went as smooth as can be. I have to say nitrous is a wonderful thing, and definitely suggest it to anyone feeling uneasy. It completely took the edge off – as if I had just consumed a few beers really quickly. I was fully conscious of everything around me, but no longer seemed to have a care in the world, and I think even started cracking some jokes. I also had my ipod playing my favorite music during the procedure – though I kept it at a level in which I could still listen to what Dr. Reitzel had to say. He really has an incredible chair-side manner, and his best trait is his communication. He verbally explained everything he was doing as he was doing it. I greatly appreciated this info, much like a nervous flight passenger yearns for a pilot to address the cabin. My teeth came out so quickly, easily, and pain-free, I almost wanted Dr. Reitzel to take the remaining two out on my other side right then and there. If I can leave you with any advice its that conscious patients are going to feel light pressure through the numbness when such force is applied to their teeth and they start to move. However, this shouldnt be mistaken for pain. I was never in pain for a single second. Post operative re-covery was also relatively simple. Dr. Reitzel gave me clear instructions on what I could and couldnt do, could and couldnt eat etc. I was given some pain killers, but I never needed them – I only used them to help fall asleep the first few nights. I used frozen peas to the side of my face on and off for a day, and replaced gauze every few hours. I went back a few weeks later as a follow up and Dr. Reitzel determined everything was healing properly. On the way out, I scheduled an appointment for my remaining two wisdom teeth, and thanks to Dr. Reitzel, I no longer have any fear! He is an awesome oral surgeon and gets my highest recommendation.

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Deb Samuels

I have been using this dental practice for several years. From my first contact with this office my experience has been remarkable! Speaking with the receptionist on the phone is always pleasant and easy. She answers any questions in a warm , accommodating and reassuring manner. Making an appointment is always efficient, fast and convenient. On walking into the office, the environment is clean and comfortable. I am always welcomed with warm smiles and friendly greetings. The staff seems to respect my time because I am always seen within minutes of my scheduled appointment time (sometimes even early!) Whenever I have my teeth cleaned here, the hygienist does a great job! She is professional, highly skilled and kind. In the process of working on my teeth, she never makes me feel bad if Ive done a less than perfect job of flossing or brushing. Rather, she explains and communicates clearly and inspires me to improve my home care. The dentist I see is Dr. Shapiro. He is by far the best dentist I have ever had! Over the decades, I have had enough bad experiences with others that finally finding a dentist of this fine caliber is such a relief! Now I actually enjoy going to the dentist! Dr. Shapiro always explains his findings in an understandable way. He then offers several options for treatment and the benefits of each. There is never any pressure to choose a certain treatment. The choice is mine and I understand the best way to proceed under my current circumstances. He is by far the most skilled and gentle dentist I have ever had. He has treated me for cavities, restorations, crowns and a root canal. As he works, he checks in with me often to be sure I am comfortable. Incredibly, I have never experienced pain in his chair! My teeth and bite are more comfortable than they have ever been because he has corrected the less than perfect work of other dentists Ive had in the past. Dr. Shapiro also looks to the future of my dental care to let me know what work I may need in the near and distant future. He helps me develop a plan that makes the most sense for me, my health and my circumstances. The care I receive at this dental practice is complete, thorough, and always compassionate. I feel completely at home in this practice and I recommend them to family, friends, clients and anyone who is looking for remarkable dental care.

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Marcia P

I really like Gentle Dental. I frequent the Braintree location, although I have also been to the Boston location (some of the staff travels). Ive done cleanings, deep cleanings, and surgery here, and all of it has gone fine! Special shoutout to Dr. Reitzel, my oral surgeon! Got all 4 of my wisdom teeth extracted a couple of weeks ago (bottom 2 were impacted), and he was excellent throughout the whole process. I had a pleasant/positive experience, even while having a complication (dry socket - eek!). Dr. Reitzel is super patient, and he makes me feel at ease. Shoutout to his team as well (Frankie, and a young woman whose name I dont know!). Warning: In my experience, appointments often have to be scheduled really far out. I waited around 1.5 months from when I called for my deep clean, which was two sessions with about 1.5 months in between as well, and my oral surgery was scheduled several months out. That said, follow-ups with Dr. Reitzel were easy to schedule, and hell even take you a bit early if he can. I think if it really becomes an emergency, they will prioritize you; and honestly, its probably a good sign that its tough to get on the calendar!

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A Private User

I recently moved to the area and had difficulty finding a quality dentist. That is, until I went to the office of Gentle Dental in Braintree. The office staff was very pleasant and scheduled a cleaning for me within the week. I must admit, going to the dentist is not my favorite thing in the world, but the staff at Gentle Dental made this a very positive experience. The office is conveniently located right off the highway with plenty of free parking. The office itself was clean and comfortable and the hygienist and dentist were both on time, which is always nice. Unfortunately though, my wait to find a good dentist left my teeth needing work. Dr. Shapiro filled three cavities for me. Without sounding too corny, Gentle Dental is DEFINITELY gentle! I could hardly tell that Dr. Shapiro was drilling my teeth and filling cavities and it was over before I knew it. He was very detail oriented and gave thorough instructions for preventive teeth and gum care. I will definitely be going back there and am relieved that I finally found a quality dentist whom I can trust to do good work.

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