Aspen Dental

Reviews 6

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Cindy Lundberg

First off, Im not sure why there are so many good reviews. My first and only dental visit here was very confusing. This seems to be one of the few offices that are offered through my new insurance so I had to leave my previous dentist who I had been with for years. The office is nice and clean but definitely feels like a big dental warehouse where they just process patients. The person who greeted me and showed me from the waiting room explained things to me like I had never been to a dentist before. She said things like “If there is a hygienist available she will look in your mouth….then the dentist will come and look in your mouth too…” Yeah, I get it, that’s actually EXACTLY what I expected. They made a big deal that I couldnt get x-rays because Im pregnant and brought it up multiple times, almost making me feel like my visit is just a waste of time. She even recommended I leave and come back when I’m not pregnant so I could get x-rays. She made it seem like they wouldnt know what to do with me if I couldnt get x-rays, saying things like “Well, this won’t be a FULL exam.” After I was adamant about staying for a cleaning, my primary reason for being there, she made it seem like they would have to move mountains in order for me to see a hygienist. I was finally seen to a chair and was granted a cleaning by the hygienist. The cleaning was pleasant and somewhat thorough but the polishing at the end was done with an electric toothbrush. An. Electric. Toothbrush. Not even one as nice as the one I use at home. Also she didnt floss me. When I finally saw the dentist, she barely looked at my teeth. She just sat and chatted casually. Didnt check for cavities or anything! Then came my time with the office manager. She assumed I didnt have insurance (as I think this establishment is primarily for folks without insurance). When I corrected her, it took them a while to look up my insurance information and coverage. Mind you, I provided ALL of that information in my New Patient Form that I completed prior to my visit. It ended up being $10 - a $5 copay for the cleaning and a $5 copay for "seeing" the dentist. I will absolutely not go back. I dont necessarily need a spa-like feel with massaging chairs and paraffin waxing during my cleaning like my previous dentist provided, but to go from that to a place like this was definitely a shock.

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Teresa Jacobson

I was not happy with the experience. I made an appointment for a cleaning having just moved into the area. I was looking to establish a long time relationship with a dentist, like I have had one past. The appointment was unbelievable; I was taken into a room for X-rays, moved to a consult room to "meet the hygienist and DDS" where I was first told about all the products and services I could buy! $130 for a toothbrush? Are you kidding me! Then I was told this appointment was just a consultation! I was shocked! The hygienist told me "if I can work you in" I could get my teeth cleaned. I was Appalled! Are they going to charge my insurance for all those X-rays and not clean my teeth?! No way! Yes - she picked a little bit around my teeth and then "polished" them - where was the cleaning? As soon as she put the polisher down, I was told "we have to get out of this room because its a consult room". I was rushed out of the chair and she slapped some fluoride on my teeth (which cost $25)! I was then told to set is a waiting area for the office manager....weird...I did not sit, Im busy too and I had already been ther of 90 minutes. Because I was standing around, someone at the front desk took me into the mangers office who asked me if I have insurance when I took care of that when I came in...dont these people work together? As I was "checked out" they asked me when I wanted my appointment for whitening...I never said I want whitening...where did they get that information? I would not recommend this place. I am truly disappointed in the unprofessional, personally disrespectfulness for my teeth. I work in healthcare and know good oral health is crucial to overall health therefore I will find a dentist and hygienist who cares as much as I do!

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Shari Pendley

I walked in without an appointment from out of state, and it was no problem. They saw me within just a few minutes. I was there to see if they could fix my lower denture. Unfortunately it was not salvageable. I thought Id be going home without a bottom denture since I was leaving in just over a week, but they said "no problem." They did a fitting that very day, worked to get clarification of my out of state insurance, and signed us up for Care Credit all on that very first visit! Not only will I be going home with a brand new lower denture, but Ill be getting the upper to go with it! Dr. Shackelford is amazing! Getting a proper fit on dentures is of utmost importance, but when I expressed my concerns about the aesthetics of the new dentures, she was very sympathetic. She took the time to make some adjustments I had requested, and then she brought the lab tech in to talk to me to get a better idea of my requests!! What an amazing place! Entire staff is over the top! Im looking forward to following up with the Aspen Dental in Idaho Falls, and that says a lot, since its the closest one to my home which is two hours away! You rock Aspen Dental!

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Roland Ernst-Meyer

I drove nearly an hour, took a day off of work to receive a very painful x-ray and a dental exam. My wife was told, when she called to set up my appointment, that my insurance was accepted at Aspen Dental. It was not. The dental hygienist and the office manager, yes this not a dentists office it is a corporate front, tried to upsell me. When I pointed out I had no intention of paying over 3,000 dollars for a glorified cleaning, I was told that Aspen had a payment plan. This was a very unpleasant experience and a painful one as well. The digital x-ray sensor did not fit in my mouth. That did not stop the technician from ramming it in and then telling me that it was my fault it did not fit. Bottom line, go anywhere else but here!

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Chuck Ross

From the minute I first called the office and talked to the call center i a blown away. walked into the office. Then when i arrived for my appointment every person i dealt with was extraordinarily pleasant, patient and very informative every step of the way. The Doctor was very informative and busy but did not make me feel rushed and answered all of my question. The office manager wrapped up the appointment thoroughly explaining my cost and financing options. All through the experience i was wondering if I were in a dream. Customer Service is clearly a priority for Aspen Dental.

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David Sohn

I had a very extensive procedure requiring multiple visits recently at Aspen Dental in the Lake Orion office. I could not be happier with the results. First of all, my dentist, Dr. Shackelford, was very professional, knowledgeable with excellent pain management skills. All the Techs and office staff were likewise very knowledgeable and welcoming especially Shelby. I strongly recommend everyone try Aspen Dental for all your dental needs.

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