Animal Mansion Veterinary Hospital

Reviews 6

AM

American Dream Remodeling

First of all, the positive review here is obviously written by a staff member. I am new to the area and when my kitten developed a case of diarrhea, a friend recommended The Animal Mansion as a low cost and honest local vet. She told me her visits were $30 and they never did anything unnecessary, sometimes even threw in an extra service for free, just to be nice. Sounds great, right? Well when I get to my appointment, I asked the receptionist about the cost. She told me $55 plus whatever tests or medications he needs. I asked about any subsidies or programs offered because my friend pays $30 at the same place. She said no but started explaining some charity program to me and gave me the paperwork. As she was talking, I was called in for my appointment. The tech was not very friendly, and neither was the vet for that matter, but he was at least fake-nice. They told me they needed a sample of his bowels, gave me a collection container and told me to bring one back whenever I could. I packed the kitten back up and left, waved goodbye to the receptionist. I had to drive my grandmother home, pick up my kids and cook dinner, so I was a little frazzled. I realized when I got home and brought in my paperwork, I hadnt paid the vet! I figured it was no big deal, I was going back in the morning to drop off the sample. Well, I was wrong. By the time I finished making dinner (about an hour and a half after leaving the vet) I had two voicemails and 7 missed calls from them. The voicemails were from Dr. Bertoldo himself, BERATING me for trying to get free services. He went on and on about getting his money from me, that if I am not there at 9am he is going to have a warrant for my arrest, etc., etc..... Let me just say, I am an office manager for a construction company. I deal with business practices all day. I deal with customers that cant afford what they need all the time. I have never, not once, threatened to have anyone arrested. For that matter, I have also never stolen property or services in my life. Apparently, because I was trying to get the price my referral told me she pays, I am determined to be a criminal. Keep in mind, the vet had my name, number, and address. I did not run out. I simply forgot to stop and pay, since in every case I have been to a vet or doctor I paid ahead of time and left straight from the exam room. It was a very human and innocent mistake, one most people would understand and not jump to evil conclusions on. Anyway, I was in tears after hearing his messages. It really hurt to hear such intolerance from someone I trusted to help my little kitten and hopefully become a trusted care worker for my "fur kids" for years to come. I called him back, unable to control my crying (pretty embarrassing for me) and tell him I was sorry and didnt realize my mistake until I got home, but he knew I was coming back so I really was not expecting to be arrested over it. He gave me the whole "Well you dont just walk out of a place of business without paying." Dont get me wrong, I understand his position. Like I said, I deal with the same problems (mind you with customers owing thousands, not $55). However, the issue was handled very unprofessionally and cold heartedly. A simple message that I forgot to pay would suffice, and then followed by mailing a bill to me and eventually putting me into collections. Standard operation procedure is what its called. I would not recommend this vet based on lack of professionalism and compassion. To me, those are far more valuable than whatever a visit may cost. I told him (through tears) that I would bring his money in the morning, but feel that I must find a new vet to which he responded, "Thats fine." If you want a vet that sees you as nothing more than 50 bucks in his pocket, Dr. Bertoldo is your guy.

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Monica Scotti

I dont know what Tiffanys problem is. Maybe she was trying to beat the system and didnt succeed. Dr. Jon Bertoldo has been my vet for over 15 years. I first met him when he worked for a vet in Sussex County (where I live) and followed him over the years up to and including opening his own practice. I drive 30 miles each way to take my animals (3 dogs and 2 cats) to Animal Mansion. His office staff is gracious and courteous. His technicians are knowledgeable and caring. To me, there is no better vet than Dr. Bertoldo. I have a 16 year old dog who has a severe heart murmur and has been in heart failure and having kidney/liver issues for the past 4 years. His treatment of Tinker has kept her leading a normal, and active life. I have a special needs rescue dog that has some serious trust issues. Being a pitbull, most vets would not even deal with her. Jon has treated Destiny with the confident care she needs at every visit. My animals thrive under his care and I would not consider going ANYWHERE else. I read the previous review, and would have to say I question the veracity of any of it. The picture she paints of Dr. Bertoldo is so incongruous to reality, I wonder what her real motive is. If you love you animals, DO NOT HESITATE TO USE ANIMAL MANSION AND JON BERTOLDO. You will not find a more competent and CARING doctor.

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Jodi Nixon

Love Dr. Jon. Love Animal Mansion! A few years ago I was in the waiting room with my little Delilah and I heard people talking about a dog that was hit by car and Jon was working on him. The dogs owner, a big guy, who you wouldnt expect to show emotions in public looked very concerned. A few minutes later Dr. Jon came out hugged this man and said he was sorry but the dog passed away. Watching this vet comforting this man so warmly let me know I would never go to another vet again. I was hear to stay. I have never been sorry. I trust him more than I trust my own Dr.

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John Rubino

Dr. Bertoldo and the Animal Mansion team are fantastic. Dr. B takes the time to listen to and truly understand all of your questions and concerns about your pets health, and addresses each question/concern compassionately and comprehensively. We trust him implicitly with our Great Danes and cats health care and drive over an hour to see Dr. Bertoldo and his wonderful staff; needless to say, we highly recommend the Animal Mansion Veterinary Hospital to all regional pet lovers.

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Steph

Have been going here for years and wouldnt trust anyone else with my pets! Dr.John the owner is amazing! He is very friendly and professional. He cares so much for your animals and treats them as they were his own! He hired a new Dr about 2 years ago or so I want to say, and her name is Dr.Holly. she is absolutely amazing as well! She is very sweet and gentle to your animals. Shes definitely a great addition to the animal Mansion!!

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sherrie stires

My experiences at the Animal Mansion Veterinary Hospital have amazing. Dr. Jon and all of his staff are the most loving and professional people I have ever experience. I have owned dogs for 40 years and have been to all the vets in the area of Warren County and you will not find one as wonderful and passionate as Dr. Jon

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