Route 516 Animal Hospital

Reviews 3

BE

Bernadette Bruno

We have been taking our dogs to Rt. 516 Animal Hospital for over 8 years and we have NEVER had a bad experience. Our most recent experience is what prompted me to write this review (which is long overdue)! Our 3 year old German Shepherd is close to 125 lbs. He is a big boy and I was a bit nervous about his visit because he does sometimes appear intimidating due to his size. During past visits, we had decided to use a muzzle because he was nervous also and we just didnt want him to react negatively to all of the people and animals in the waiting room. We brought the muzzle this time but there was absolutey no need to use it. Vet Tech Chandler met us in the parking lot and brought us in through the side door (great idea) so we bypassed the waiting room. She was fantastic that day and always...she is very kind, compassionate, friendly and sweet each time that I visit with one of our dogs. Her confident demeanor calmed my nerves. With the help of another tech Ali, they were able to successfully draw blood from Murphys leg. Through teamwork, Dr. Cummings was able to conduct a successful exam with minimal discomfort to Murphy. No muzzle needed. By the end of the visit, I was almost in tears (happy ones) - proud of Murphy for doing so well and thankful to the staff for recognizing what was needed to achieve a good result. It was a team effort and watching them interact warmed my heart & calmed my fears. The entire staff is FANTASTIC! The girls at the front desk are friendly, competent and helpful - they keep things running with a smile! The vet techs are compassionate and I can tell that they love what they are doing...they CARE. Lastly, all of the doctors have my utmost respect and thanks for always, always taking time with my dogs. I never feel rushed and all of my questions are always answered. Some of the doctors that we originally used to see are no longer there but from our very first visit, we have seen Dr. Cummings and we LOVE him! I cannot say enough good things about him - just the fact that he will sit down at the dogs level and talk to the dog before & during his exam is heartwarming. He is great. We have also seen Dr. Rodriguez, Dr. Lenton and Dr. Cohen....I trust each and every one of them with handling the health and well being of each of my dogs. And last but not least, they follow up with phone calls to ask how a pet is doing if they were examined due to illness or some other problem....can you imagine? Our own doctors dont do that but the doctors at Rt. 516 go above and beyond. To sum it up, Rt. 516 Animal Hospital is a caring facility staffed by professionals who love what they do and they do it well! I love my dogs as if they were my babies and the greatest compliment that I can give to the staff at Rt. 516 is to continue to trust them and recommend them to anyone in need of a vet.

DE

denise johnson

Where do I begin with the wonderful staff over at Route 516 Animal Hospital. Recently we added a new addition to our family. An English Bulldog we named Guinness. I was so nervous with picking a vet due to the fact that in March we had to put down our 5 year old Rottweiler due to lymphoma. When I had to put her down I was so upset because I felt the vet didnt do all he could for her. With that being said I did my research into picking Guinness new vet. Its always nerve racking to pick a vet to trust with your baby, but we hit the JACKPOT with Route 516! From our very first visit when we stepped in the door we were greeted by the girls in the front with nothing but love. Guinness even walked away with two new toys. Never have I been to a vet that did that. I went for a visit with Dr. Lenton and technician Cara. Upon speaking with Dr. Lenton about Guinness I voiced my concerns. I thought something was wrong with Guinness because he was very lethargic and had flea bites all over him. The level of concern and care Dr. Lenton gave to my baby was so impressive. He listened to me and set the wheels in motion to get my baby taken care of. One thing I was so impressed with was the knowledge Cara had. She taught me how to clean his ears, gave me advice on to take care of him and gave me tips on cleaning my little butter ball. Truly a terrific group that is working there. Thats not even the best part. There are not enough words in the dictionary to say about the office manager Nancy. She is literally like Guinness second mommy and we havent even been part of this family for that long. She has gone above and beyond what I have expected from anyone. She has talked to me countless days just to make sure Guinness is doing okay. Her love and dedication for my dog, for the business she represents is admirable. I didnt just pick a vet from Guinness, I picked a second family. If your looking for a second family to love your pet and take great care of them, this is your place to go. Dr. Flannigans Route 515 animal hospital is not only the best but its the cleanest vet I have ever been too. Dont think twice about looking for another place this is all you need to get through life with your fur baby. Absolutely love them all over there and cant wait to continue guinness life with them.

KA

Katie Bashlor

I just recently took my cat to this clinic because they were close by and took Care Credit. They seemed like they were very nice to her. When it was determined what was needed, to have her "anal glands expressed," they took her to a different room to have this done. I heard a cat screaming and was frightened it was my cat. I opened the door that the vet had walked out with my cat. There was a very rude man, who I later found out was a "tech" who insisted on me shutting the door, as if I had no right to be upset. I said that I heard a cat screaming and wanted to make sure my cat was okay. He callously kept insisting that I shut the door as if I was wrongfully looking behind the curtain. Another young man walked into the room with me and explained that their were different cats that were being kept and it wasnt my cat that was screaming. Later the vet told me that she may have let out a little noise, I remained concerned. I was sent home with an antibiotic, which I later found out I paid twice as much as I was told I would 26.00. My cat has had this antibiotic before, but this time she had a very severe reaction. She wouldnt eat for a day, and due to having an empty stomache threw up yellow bile only, and wouldnt eat. This changed within 2 days, but she has had a very runny diahrea for a week now. When I tried to tell the clinic about this, they said that she was probably having a reaction to the "taste" of the antibiotic because its very bitter. This obviously makes no sense. I dont know if she was given the wrong medication or just the wrong dose. But these people dont seem to know what theyre doing, and whats worse they would not apologize, or refund the 26.00 for the medicine which basically poisoned her. This vet clinic is downright scary. Please dont take your pets here.