The Dermatology Group

Reviews 9

TR

Tracey Pregon

I have never been a patient at a practice where they specialize in passing the buck and NOT assisting patients. Im on a special medicine and every 3 months need to have blood work done which is ALWAYS sent to them by Quest the day after but somehow they NEVER receive it. I always have to get involved to track down whats going on, which is extremely frustrating because you sit on hold for very long periods of time. My last call to them today was 29 minutes on hold to find out Nicole, Crystals nurse will send my request to the West Orange office to the supervisor there (she doesnt know the name) because Frank is no longer here and it can take up to a week for them to call this in. Really, A WEEK after Ive already been waiting 5 days. NOT PROFESSIONAL AT ALL!!!!!!! My pharmacy called me a few days ago to say they were told the rx could not be refilled because Dr. Bonnie was away this week. I dont even go to Dr. Bonnie and regardless this is the reason I choose a GROUP, so the doctors can cover each other. Nicole tells me Dr. Bonnie is the main doctor in the Paramus office so it doesnt matter if the RX is in his name, okay then why cant another doctor fill my RX or MAYBE the doctor that actually treats me????? The staff just does the least amount and never a thorough job. Quest on the other hand provides me with the exact date and time the labs were sent to the practice. This is really a very poorly managed practice and I do NOT recommend them at all. I have left numerous messages for a supervisor or manager to call me and NOTHING! The manager that most recently handles this Rx left the practice (Frank) and this is at least the 4th manager that I have dealt with in the past 3 years. I am tired of the run around and the lack of initiative on their part to do their JOB!!! This is the very last time I am dealing with this group. Good luck to you if you go here!!!!!

---

JA

Jamie Shimizu

Awful office. I visited the Paramus office, which was big, very sterile and cold looking, and when I arrived I was the only one there. After standing at the desk for a few minutes, the receptionist , obviously annoyed that I interrupted her conversation with the other receptionist about her weekend, handed me this huge, awkward, industrial looking tablet to fill out. It was very time consuming and clumsy to use, and 15 minutes later, I handed it back to her completed. It took another 15 minutes before I was brought to the exam room, then another 10 minutes before Dr Bonney saw me. (mind you I was the only one in the waiting room). The exam was very rushed, to the point that the Dr was actually walking out the room as I was asking a question. So here is the kicker. The Office was in my insurance networks PPO, which I paid the $20 copay at the office . 6 Months later I get a bill from the The Dermatology Group for $240. The bill has listed "registration error" on it and I noticed they have my address and name spelled wrong. Whats the point of wasting time on high tech gadgets if they are manually entering my info incorrectly in the insurance claim?

---

ST

Stacey M

Unfortunately I still have to deal with them, but am looking for another practice. I waited 45 minutes to have my daughter seen. That I can deal with. The doctor and I decided on a treatment for her hair loss. The doctor never wrote anything, just dictated to the nurse. When I went to pick up the prescription that was emailed to the pharmacy, the steroid cream we decided on was not there. 3 days later, and nurses telling me it is not in the file, and I can not talk to the Dr., I still do not have the medicine my daughter needs. This morning, a note was put in the dr. mail, two calls later, and at 5 pm, the dr. went home, and hopefully it will be resolved tomorrow. I have talked to 6 people. And, I was to call the dr. if she had a reaction to the medicine, I have yet to get. I hate to see how long I would wait then. They are receiving my daughters blood work, After I get my prescription, I will have her blood work transferred to another practice. 1st and last time at dermatology group in Paramus.

---

KE

Kevork Torossian

I only gave this practice 4 stars because they like to have the patients set up appointments online which could be very fast or very frustrating. Unfortunately it was very frustrating because it simply just does not work and they should get the system refined. Ive only been here once to get a mole removed just in case it was cancerous. The doctor did a procedure to get it removed which was quick, easy, and painless. Also had to get a wart removed that some how grew on my big toe. It wasnt serious but obviously you dont want that on you anywhere. The doctor applied liquid nitrogen and asked me multiple times if it hurt but the skin on my feet are thick like my fathers so I felt almost nothing. The wart went away thank God and havent had a problem since.

---

A

A Private User

my husband and i had a 1:00 and a 1:10 appt...we arrived at 12:55 ...when i made the appts , over 2 weeks ago, i was told they were the first 2 appts after lunch ...we waited and waited and waited! i went to the desk 2x and was told we were next w/the doctor we were scheduled with as soon as a room was available (there were 3 doctors there)... 8 ppl walked in and were taken before us---i guess my doctor didnt have access to any of the rooms! at 1:50 (almost 1 hr later) we walked out NEVER to return!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! cant even rate the doctor because we never saw her...............................

---

BL

Blazz Reyes

Estado llendo al dermatologo grup y nunca me curan ni hacen exámenes . Muy mal trato al paciente. Son buenos para cobrar Ive been going to the dermatologist group and never get cured or tested. Very bad treatment of the patient. They are good to collect money.

---

KR

Kristen Pierce

Terrible staff. Long wait time, apathetic doctors, and under-trained, inconsiderate nurses, doctors and front desk admins. I had to beg my doctor to look at my face. She just wanted to write a refill without checking my skin, and she seemed really annoyed that I was even there. She also seemed inexperienced. They LOVE selling the chemical peel treatment--no matter what your skin looks like. It even sounds like a shameless sales pitch whenever they bring it up. They definitely only care about money. I will never go back.

---

BR

Brooke Mitchell

Dr. Karen Gordon seemed hyped up on some type of speed. She didnt have a clue how to treat my acne. I was basically just an experiment to her. All she did was take a quick look at my skin and prescribe 6 different prescriptions (two for pills) in the two visits I had with her, btw, none of them worked. The hour wait time was ridiculous. Dont waste your time! Youre just money to them, they dont actually care about your needs.

---

ME

Meline Khekoian Belgiovine

Just called to make an appt for the first time. I was on hold and some nurse or receptionist picks up my call, tells me that my biopsy came back positive and HANGS UP on me. Really???? Do you think after that I should make an appointment with this office? Granted anyone can make mistakes but you dont just say that and hang up!!! Didnt even get a chance to say I am the wrong patient...

---

---