Category: | Dental Clinic |
Address: | 92 Grey St, East Aurora, NY 14052, USA |
Phone: | +1 716-652-0190 |
Site: | auroradentalcare.com |
Rating: | 4.6 |
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A Private User
Ok, I admit it... before joining the family at Aurora Dental Care, not only did I procrastinate about going to the dentist, but my adult children did as well. Going to the dentist was never a favorite on our "to do" list but that was because we never found a dental staff or dentist that made us feel comfortable. Lets be realistic, many of us avoid the dentist and the longer we put off our visits, the harder it is for us to breakdown and actually show up for an appt. because we feel like we will get a lecture from either the hygenist or the dentist. Not true at Aurora Dental Care! I have been employed here for almost a year now and not once have I heard Dr. Petronio make somone feel badly for neglecting their teeth. In fact, she shares how she too neglected her teeth when she was younger. She understands people and their fears and her goal is to make everyone feel at ease during their visit to the office. Dr. Petronio is a "real" person and when patients leave our office, many of them feel like they have made a few new friends. I have never been at a dental office where there is so much laughter all around. We are all very professional here, but we also enjoy our patients. Patients come here and the staff members not only remember them, but they also remember their family members and important events as well. How often do you get a hug or even a shoulder to lean on when you go for a cleaning or to get a filling done? :) If I had found a dental office like Aurora Dental Care when my children were young, I have no doubt that my children would have better oral hygiene habits and NOT be afraid to go for their 6 mth. cleanings...and they would NOT have so many cavitities!
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A Private User
The worst encounter with a Dentist office ever. The staff is very friendly and they do provide a great first time customer display. I was told before and after my first visit that they were a participating provider with my Dental Plan only to receive a bill following my visit. We loaded up on X-Rays during the visit as typically it would have been covered 100% with an in-network provider. When I received my bill, I called and was told that it must be a billing error not to pay and they would re-submit to insurance. I continued to get bills. My wife and then I called only to be told that the office never gives advice towards insurance and it is my responsibility in the most condescending tone. No apology mind you for the misguidance. It’s too bad as Dr. Petronio and the hygienist were very professional. Just make sure you have your paperwork/insurance in order and do not take their word for it.
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Dan Denecke
Kerri is very friendly and kind and takes any measure to make sure I am comfortable and well cared for. She is always positive even when I need a reminder about the importance of flossing. Dr. Petronio is likewise upbeat, kind, and encouraging. Both are experts at dental care. The office staff are warm and friendly as well. Kim remembers me, speaks to me by name, and has a gentle way of handling the financial component to the care. Aurora Dental Care is an excellent place to visit for dental care. I look forward to my visits and find the whole experience generally relaxing because I sit back in the chair and know that the people working on and for me can be trusted.
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Daniel Sarata
The office staff was friendly for the first visit. I had an X-ray and scheduled another appointment to perform a procedure. It was scheduled later in the day as that was convenient for me. About 4 weeks go by and two days prior I get a call to move the appointment up 30 minutes. I accepted the appointment change. The day of the procedure (8 hours before it was to be performed) I get a call that the dentist reviewed my X-ray and didnt feel comfortable performing the procedure. They tried to refer me to other places. But I ended their involvement in my care after such a last minute review. Im not happy with this place at all.
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A Private User
We moved to the East Aurora area from South Buffalo and I didnt like my previous dentist .... come to think of it, I never liked ANY dentist I googled Dentists in 14052 zip code and chose Aurora Dental Care due to the reviews it received ... I was not disappointed! They will make you feel like they are there just for you ... from a welcome on the chalkboard, to the gift bag, to the friendly staff ... I have never experienced treatment like that. Thank you all at Aurora Dental Care for making me feel special ... you are truly wonderful people and my wife will be scheduling her appointment very soon!
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A Private User
I avoided going to the dentist for a number of years, not so much because it was painful (which it was sometimes) but mostly because I was uncomfortable with the way things were handled. I switched to Aurora Dental Care on the recommendation of a trusted friend and Im glad I did! Dr. Petronio is not only gentle, but she lets you know what work you need and why you need it BEFORE she starts! I feel informed and a part of the process for the health of my teeth and gums.
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Susan Rechin
Finally a dentist who understands how to take care of patients and deliver personal service. The complete staff of Aurora Dental Care is just what you need if you have anxiety about visiting the dentist, they are warm and listen to your needs with skill and patience. I will be sending my husband and daughter for their next checkups to this location, tucked in the heart of East Aurora and know that they will be well cared for and appreciated!
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A Private User
I have been going to Dr. Petronio for several years now and I have always been satisfied. I am a total sissy when it comes to dental work and the great staff at Aurora Dental have always supported me. Tjhey never made me feel foolish. The price was right and they always work with you on payment. The work is quality and my teeth are not troublesome any more.
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Joe Marchitelli
Hands down the best dentist I have ever been to. The entire staff was very friendly and helpful, and I have never been so comfortable during a dental visit. Everyone there loved their job and took pride in their work. Definitely going to continue to use Aurora Dental Care for all of my dental needs.
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KRISTIN MYERS
We have been patients at Aurora Dental Care for about 3 years now and we have been extremely happy with our choice to switch! The modern technology paired with the personal service and friendly faces are priceless!!! We HIGHLY recommend Aurora Dental Care to all of our friends and family!!!!
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Amy Butera
As always, the staff at Aurora Dental Care was friendly and accommodating. I had to bring my son with me for the visit and Kerri was great, ensuring that my son had a place to sit and cartoons to watch! Fast, friendly, family oriented and great service as always!
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Bailey Reed
Efficiency accompanied by courtesy is The Aurora Dental Care Staff. They seem to love their work and carry out their duties both competently and enthusiastically. I really appreciated the preventative dental care provided by Kerri and Kat.
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Pam Flannery
Thank you all at Aurora Dental Care for the excellent service over the many years Ive been coming to your office. This past visit was wonderful and I wanted you all to know! Thank you especially to Kerri...you are amazing! :)