|Address:||1991 Marcus Ave, New Hyde Park, NY 11042, USA|
|Working:||8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–5PM 9AM–1PM Closed|
BY FAR THE WORST HEALTH CARE EXPERIENCE. Dr Ramsaroops staff is the most confused staff I have ever dealt with. Customer service is horrific, people from the office have literally said " i dont know what to do" and one time even said "I dont know your insurance is prob expired". I checked with my insurance company, my insurance is fine. They try to not deal with patients and just find ways to hang up the phone. If something changes they do not even have the courtesy to call with an update, they wait until you call or come in. My family and I have been going to this office for years and have been dealing with their inconsiderate staff, its time for a new PCP. My advice is to go to ANYONE else, many of my friends are in internal medicine and are family care physicians and they recommended I stay far far away from this office. They do not care for their patients, visits are in and out. They seem to run their healthcare system as a factory more than a patient centric healthcare center.
I would normally give 3 stars because the staff, not the organization, is good. But four PCPs have keft since March. No notice was officially given to their patients. Dr. Loona personally msged me that she was leaving. ACPNY notified me two months after she had left. I signed on with Dr. Perdick, but when I saw him he said he too was leaving and the facilitator should have told me. There are well over a thousand regular patients in Lake Success and there is but one PCP ,and no new ones on the horizon. My surgeon has left, my urologist. I have referrals in need of renewal by October and of course my BP meds. This entire organization has slid downhill like a slalom skier since ACPNY took over from QLIMG. I am thinking of moving across Marcus Ave to Pro Health, but I fear they will be inundated with patients moving to ACPNY.
Dr. Loona is bright, personable and capable. Always prompt and informative. She stays in good communication. Very good experience and comes highly recommended by me. GS