Williams Eye Works

Reviews 10

TO

Toni Lynn cocozello

My family has been using Williams EyeWorks for many years. All the employees have always been wonderful..Two years ago they made my husbands glasses incorrectly. After a few days of not being able to see, he brought them back to Chris and he admitted the woman measured them incorrectly. He had to remake the lens. In March of this year my husband ordered an expensive pair of glasses and was told by Chris that they would be done in about a week. He explained to Chris that he needed them because his other glasses had a small crack in the lens. My husband called once a week for three weeks and they kept telling him they werent ready yet. Finally during the third week he called a second time and demanded to speak to Chris (the owner). Chriss son called my husband back that day and told my husband once again there was a problem with the lens. Next day the glasses were ready. Ok fine, we have been going there for probably 15 or more years , Mistakes happen. But when we went to Williams to pick them up, all I wanted was to speak to Chris and explain to him that I wasnt happy. I thought possibly he could apologize like a good businessman. I wasnt looking for anything from him. I have spent a lot of money over the years at Williams on glasses and contacts for my family and never asked for a discount or complained about anything.. Before I could finish what I had to say, Chris blurts out, "WELl I DONT KNOW WHAT YOU WANT FROM ME". and then tells us that he never said the glasses would be ready in a week because they are HOYA lens and that company is real slow, thats why he doesnt use them anymore. He goes on to tells me that Hoya gave him and his family a free cruise and then he dropped them because they are too slow.I didnt think that was an appropriate response! Then Chris goes on to defend Williams and use the excuse that my husbands glasses were made incorrectly two years ago because he prefers his bifocals at a certain length. Two years ago Chris admitted they were incorrectly measured and now the story changed. I just wanted an apology, that was it. There was a time when Chris was a small businessman who cared about the customers that kept his business and lifestyle afloat. Very disappointed.

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LI

Linda Fawcett

Love the huge selection of frames. Service is professional, courteous and the staff is patient while trying on every frame in the shop!!!!! I love being able to support a local business that offers so much variety in a professional and friendly atmosphere.

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RO

Ronnie Keane

I have been getting my eyes examined (my husband and my three children too) for the last three years and every time I have been completely satisfied! They are all so welcoming, professional and honest that I am very happy with the service!

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A

A Private User

My husband and I have both had our glasses from Williams for approx. the last ten years. They have always been perfect, the service friendly and professional. I would not go anyplace else.

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SH

shloime weinberger

Excellent friendly service. Top quality glasses. Great buying experience. very decently priced. Large extent collection. Never had such a great comfortable buying experience

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EL

Elizabeth Sollazzo

The only time I was ever fitted properly for eye glasses was at Williams Eyeworks! Im ready for my next close up!

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JA

James Holden

Ive been going here for about 10 years and I absolutely love it. Always very helpful and friendly.

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MA

Mathew Kaht

Great staff. Professional, warm, patient, and always willing to go that extra mile.

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SO

Sophia Sorrentino

The people their were really nice. Very good glasses also.

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IV

Ivette DALESSANDRO

Great service ,good prices and lovely staff.

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