Lab Corporation

Reviews 4

NI

Nick Austin

I had an absolutely horrible experience at the Wilmington, NC LabCorp facility today (7/31/17). I was going there for what should have been a routine drug screen (I’ve had countless urine tests before, I know the drill). Trying to expedite the process and make it easier to the staff there, I scheduled an appointment via the online schedule for 4:30 and received my confirmation email. I left work earlier than usual because I wanted to be sure to arrive at the facility on time. I arrive at 4:25, and make my way to the dimly lit and poorly decorated lobby. The window to talk to the staff at the desk was already shut, but there were still individuals in the office area so I patiently waited at the counter until one of them could help me. The lady inquired what I was here for, and I specified a drug screen. She replied that they were done with those for the day. Thinking she was talking about walk-ins, I clarified that I had made an appointment for a drug screen online. She replied that I had to be here before 4:30 for that to be possible. Now, as stated earlier, I had budgeted extra time to arrive early to the appointment to be considerate, so I was taken aback by this statement. I quickly checked my cell-phone, and low and behold the time listed was 4:27. I quickly turned around and looked at the clock in their lobby, and low and behold, the time listed was also 4:27. It is almost as if the time was 4:27! Once again, giving the receptionist the benefit of the doubt, I clarified to her that it was not 4:30 yet and that I was still early to my appointment. She quickly replied (with lots of attitude) that the computer listed 4:30 and that they wouldn’t be able to see me today. Reminder – I made an appointment specifically for this time slot! The fact that the receptionist had the gall to lie to a customer’s face because they were too lazy to do the job that they were being paid for completely shocked me. There were other individuals in the office that also did not offer any assistance to me during this time. I don’t know any computer that runs 3 minutes faster than satellite time (and its own offices lobby clock), so I don’t know if I can offer any benefit of the doubt anymore. By the time I got back to my car, it still wasn’t 4:30! Avoid this place if you can – the staff seem to be indifferent at best and possibly much, much worse.

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ER

Erin Marie

I came in for a Wellness screening. I arrived a few minutes early to my appointment and was immediately seen. Thr staff was incredibly friendly, courteous and efficient. I was so impressed I am writing this reviee from thr parking lot. Well done!

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KH

Khendall Garcia

Had to take off a start because of the Jesus music playing in the

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DA

Danny Sneedn

My results came back next day. Thank you!

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