MetroHealth Broadway Health Center

6835 Broadway Ave, Cleveland, OH 44105, USA

Category:	Medical Clinic
Address:	6835 Broadway Ave, Cleveland, OH 44105, USA
Phone:	+1 216-957-1500
Site:	metrohealth.org
Rating:	2.5
Working:	7:30AM–5:45PM 8AM–7:30PM 7:30AM–5:45PM 8AM–7:30PM 7:30AM–5:45PM 8:30AM–12:30PM Closed

Location

Photos 2

Reviews 16

A Private User

I had read so many good reviews about the metro-health urgent care facilities that I figured my boyfriend would be in excellent hands. I took him for a sinus infection and what I found there was appalling. To begin with, the staff was terrible. No one spoke to us above a mumble. We were put in a room just to be taken back out of it and sent back to the waiting room and everyone with whom we came into contact was short-tempered and rude. I realize that we went towards the end of the day and everyone must have been busy, but that is no excuse for someone in a helping profession. As a second point, the place was filthy. The waiting room area was unkempt and the hallway leading back to the rooms looked as though it hadnt been wiped down in weeks. The room itself was horrifying. Stains on every surface and it had been sitting un-cleaned for so long that it was actually dusty. This isnt someones living room, its an EXAMINING ROOM! By the time we finally saw a doctor, he was dismissive and seemingly unconcerned with learning anything about the situation, preferring instead to upsell Metro Healths patient rating system for forty-five minutes. While I understand the need to explain the services you provide, I DONT understand the need to lecture a person who is ill and in pain and then become agitated and preachy when your patient seems annoyed. All in all, this is one of the single worst healthcare experiences I have ever had. I sincerely hope that my experience was a fluke and that this isnt the norm.

Jasmine Jacobs

THIS IS A NO STAR!! Their Receptionist if you want to call them that are HORRIBLE! !!! UNPROFESSIONAL AS EVER. I called to schedule 4 appointments 2 children 2 adults. This lady first transferred me to someone in an unrelated department, they transferred me to a voice-mail which was full, to transfer to to operator, who then transferred me back to whare I started. This rude person I can only schedule 2 so which 2 you want? Why only 2 when I need 4? Thats all I can do. The kids go in appointment set for Dec. First call ended. Call right back. Same person gave me an appointment for my husband in Feb. Time for my appointment this person says oh I dont have any more appointments for this calendar year available. If you want an appointment done PROPERLY use MYCHART. THIS LOCATION IS IN DESPERATE NEED OF PROFESSIONAL RECEPTIONIST. Who by the way wont gossip while patients on the phone. So DISGUSTED with this place. Thing is they have excellent dentist. Just need a new SET.

Vincent Li

There is no sign of the entrance! The first time comer will go wrong way for sure. There was a police car parking in front hospital alerting me watch more carefully and made turn before going in the wrong way. Yes, there is a sign "DO NOT ENTER", but it is hard to see - a very small sign and deep in the wrong way. Other than that this hopital is very friendly inside!

Shea Bradley

Lady tried to stick her bare naked fingers in my sons mouth when I protested she stated she used Hand Sanitizer! Really! So alcohol in a 1 year old mouth is fine?

Michael Hilliard

Rude and had to wait3 hours to just have them take my blood pressure and then tell me I needed to wait back in the waiting room so I went to university hospital

Cortarius McGlothen University Hospitals

My Primary Care Physician Dr El-Khoury Is very Respectful Everyone at the MetroHealth Broadway Center Is very Respectful and Responsible

Tonya Sayles

I appreciate the staff and Docters. Ive always had a great experience. Me and my children. Im glad urgent care is available.

Aleksandr Korzhiletsky

Call center is extremely unprofessional, rude and unhelpful. Needed more than a month to get done very important documents!!

Morgan Bruton

most metro Hospital places have Issues and I cant stress enough how mad I am while I am there it feels Stressful

J Beamon

Dr Griggs.....is the best!!!!!! You may have to wait a little longer for an appt but she is well worth it

Moemoe Johnson

I dont go to metro because they arent so good of a hospital. University is better.