|Address:||12395 McCracken Rd a, Garfield Heights, OH 44125, USA|
|Working:||9AM–8PM 9AM–5:30PM 9AM–5:30PM 9AM–5:30PM 9AM–5:30PM Closed Closed|
(The one in Garfield Heights) Absolutely horrible experience. First of all, unless you have at least 2 hours set aside for each appointment, then the Charak Center isnt going to work around your schedule - waited an hour and a half for every appointment I had there. But, it gets worse,and worse, and worse.. The staff is very detached, unkind, unwelcoming. They seem to hate working there. And has proved, in my opinion from what I have been through and witnessed there, to not really be concerned at all about your well-being- unacceptable for any hospital/medical facility, but especially wrong for a place that is supposed to treat mental illnesses, an area in the medical world that REQUIRES sincerity and passion and people that LOVE their job- to get the job done right. Also, too often they leave "loose ends" - big ones. Again, unacceptable for a medical facility. For example, in the lengthy process of getting into the IOP program, I had to get bloodwork done. They told me to come in the following Thursday to get it done (even put it on one of their appointment cards). So I come in, and I was told that "they do not do blood work there, and that I was supposed to have gone to a walk-in clinic or my primary care physician." Never was I informed of that. No one could own up to the mistake and sincerely apologize to me. So strange to give someone a date of an appointment, on an appointment card, for something you go somewhere else to do, on your own time. Another example- Once I finally was set to start the IOP, I had to pick up my prescription for Suboxone, then come there and wait to for my "appointment" (just to take the strip in front of a nurse so they could monitor me and make sure the medicine worked/didnt have any adverse effects on me whatever yada yada) So once Im at Walgreens, they tell me there is no perscription ready for me. I go there furious only to be told that when my counselor told me to come in on the following Monday to start the Suboxone, that he had assumed the prescription was already wrote out for me and ready to go. So I figured okay not the worst thing in the world - the doctor will just write the scrip, send it over, and there you go, problem solved. Oh no, after sitting there talking back and forth with the staff for over an hour, IN SEVERE WITHDRAWAL, they never gave me a straightforward answer as to when the scrip would be ready. It was almost closing time, and I was told I would have to start next Monday, since everyone HAS TO start on Mondays. Ridiculous. Words cant even.... Couldnt fix the problem they made, causing chaos in my life, and again, couldnt at the very least even own up to their mistake. So I cussed them out, left, and never came back, thankfully I have found another program that I have already started, only took about 2 weeks to start this program, and a month and a half of bullshit that amounted to nothing with the Charak Center. Wayy to many people involved in my case, too many appointments for something that could have been done in the same visit, and the person giving me an assessment cant even give me his full name and I am supposed to give HIM my LIFE STORY? He cut me off at least 10 times and even made it a point to say that "We have to just get the basics since I do have a life and son at home that I would like to see". I was shocked. I have had at least 10 drug assessments done in my life and never encountered a person like that- and come to find out all the people working there are like that. THIS IS A MATTER OF LIFE AND DEATH PLACES THAT DEAL IN ADDICTION TREATMENT NEEDS PEOPLE THAT CARE and are sincere, willing to put helping addicts recover before most anything in their life. Do not go there. Plain and simple. There is a great place down the street called Signature Health, they are great for addiction treatment. Thanks for reading (:
Dr Ran Jan has ruined my life. All the good docs like Dr Z., Mary Beth Lingo, leave because this is A sesspool of unethical activity, incompetence, and unprofessionalism. Dr Min Jin always puts me on the correct meds and when she leaves for vacation Ran Jan screws them up every time. I think he cant handle the fact that Dr Min jin is a better doctor than him. He makes his staff work with pink eye and talks to them like theyre servants. I have agoraphobia and can barely leave the house and since the transportation charak provides hires people who dont show up literally half the time I cant get my meds. He wants me there every week which is a nuisance, I cant afford to pay for meds, cant drop off or pick up, and Im probably going to go into klonopin withdrawal because his driver didnt show up today and Im unavailable this week. In my opinion he makes unnecessary appointments to get more money. Doesnt sound like someone who cares about their patients in my opinion. I can barely get out of bed and this "dr" wants me to come waste my time and give me more anxiety. I hope I dont die from klonopin withdrawals . Most of the staff are nice and I feel sorry they have to put up with him.
Charak has been the best thing that has ever happened to me in my life. I went to prison instead of stopping doing drugs. This center in Mentor made me want to stop doing drugs. I have no family. Everyone at Charak is like family to me. They genuinely care. It is great to know people care. Charak Center has helped me in so many ways. I feel normal again. I feel like a dark cloud has lifted from over my head. It is a great feeling. I couldnt look at myself in the mirror for a long time, but now I can and it is due to the help I received from Charak. I dont do heroin or pot any longer. I dont even want to. I have been sober for 111 days! This will be the first New Years Eve I will be sober in 20 years! I am in the PHP Program at Charak in Mentor and I love it. If I could go 7 days per week, I would. Nicoletta is a great Therapist. I think she is the best ever. Charak is a great place. If I could thank Dr. Ranjan every time I saw him, I would.
I have been a psychiatric patient for the past 20 years and have had many different doctors, and have been seen at many different clinics, I WOULD NOT RECOMMEND going here for your mental health needs, Dr. Ranjan will make desicions about your health without even consulting you, Dr. Nanjundiah is an unemphatic and imo, doesnt deserve to work in the field of psychology, they are not consistent with their practices and policies, and as a result, I almost died, luckily I have a good M.D. that has known me for years and years and fixed their mistake, if you have a drug problem, this may be the place for you, If you have mental health only problems, you may want to look elsewhere, I had a very difficult time getting med refills and they were NEVER on time, causing me to suffer, these guys are butchers when it comes to psychiatry.