Downtown Dermatology

Reviews 11

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Sarah Hilt

Beware of unethical business practices. I purchased a package of 3 Rejuvenize(SkinMedica) chemcial peels after at $225 a peel ($675 total out of pocket (cash) expense). Upon my apointment, the provider came in for less than a minute, said yes I would respond well to the peel and exited. The peel was done by a medical assistant and total procedure time was 15 minutes (at most). At checkout, I purchased a package of three peels due to being told I would need a series of 3-6 for optimal results. For purchasing 3, I was given a little gift of SkinMedica lotions. My friend confirmed she is a patient at Ohio Skin and Cancer center and had the same SkinMedica peel for $165. This prompted me to call Downtown Dermatology to see if they would match this competitive pricing - exact same peel by SkinMedica. After 5 business days, the office manager returned my call saying they would not meet the pricing, stating quality of care is superior for the price. I requested a refund for the services not rendered; 2 SkinMedica Rejuvenize Peels at $225 a peel. The following week the payment was posted back to my charge card, minus $87. Upon calling the office to inquire why I was not reimbursed for the $450 total, I was directed to the office managers voicemail. My call was never returned. I did, however, recieve a letter in the mail another week later with the receipt explaining my refund. The office deducted $50 for the FREE SkinMedica gift bag I was given (which, I work in Pharmaceuticals and was likely provided by SkinMedica free to the office for offering their peels). And $12 and change was listed as deducted as "co-insurance deduction". However, this was a CASH transaction of services, not to be billed through insurance. Secondly, my insurance has no co-payment at my office visits. Sound fishy? Needless to say, you can get more for your hard earned cash and more attention at other offices. Upon this experience, I have gone to my plastic surgeon to recieve the remainder of the series of chemcial peels, plus Botox, Juvaderm, and the Obagi skin care line. My plastic surgeon took the time to formulate the perfect skin care routine with me for my needs and goals. Sorry Downtown Dermatology, you missed out on a quailty patient by this experience.

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Arielle Lester

Went to get a few spots removed and they made me schedule two separate appointments for it which is ridiculous, and also had spots looked at for diagnosis. Dr. Hicks did a biopsy of one spot and the lab result came back incorrect saying it was an ingested allergen and she agreed after I said I wasnt allergic to anything. I went to an OSU allergist for a second opinion and they looked at it for 5 seconds and said it was not an ingested allergen so that previous appt and biopsy was for nothing, some people dont know what they are talking about at all. I will be going to see another dermatologist due to this complete inaccurate diagnosing. You would think a dermatologist would know, she also wanted to re-biopsy the spot of suspicion, umm no. The reception staff was very helpful and friendly though!

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Angela Billingslea

Wow! What can I say...Dr. Hicks-Graham and her staff are the best! I was referred to her long before I actually called to schedule my first appointment. I only wish I had called sooner. Her "bedside" manner is very gentle and genuine! She and her Medical Assistant, Nikki, made me feel safe to reveal what was a very embarrassing situation for me. They were careful to normalize my condition, so not to add to my feelings of shame. I feel very comfortable and trust Dr. Hicks-Grahams judgment regarding my treatment. As a busy office, Im glad to say, they rarely have long wait times. When she does, Dr. Hicks-Graham ALWAYS greets me with an apology! I could go on, but the long and short of it all...I highly recommend Dr. Hicks-Graham and the Downtown Dermatology Staff!

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Laurel Beatty

Ive had GREAT treatment for several years at Downtown Dermatology. Its easy to make an appointment. The staff is professional and friendly. They also have wonderful and informative events about skincare where they offer good deals on their products and services. As someone who has suffered from a myriad of skin problems from puberty well into adulthood, Ive seen dermatologists in Columbus, Atlanta, Nashville, and Cincinnati. Dr. Hicks Graham is hands down the best. I appreciate that shes treated me with products and peels that has my skin looking great. One may argue that you can find the products cheaper elsewhere, but Downtown Dermatologys professionalism, knowledge, and kindness are priceless. I would highly recommend Downtown Dermatology and Dr. Hicks Graham.

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Cassie Tjotjos

Waited 25 minutes to see Hicks-Graham just for her to touch my head and say Im not losing hair, in fact, I am and then send me for lab work which they used the wrong medical code and I ended up paying $260 out of my own pocket. Went back and forth with Dr.s office and lab to get correct medical code to no avail. Never heard back on results of lab work from Dr. Have to now choose another doctor and go through all of this over again. Patient beware! Be careful who you choose as a Dermatologist.

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Terri LeMaile-Williams

I love my visits to Downtown Dermatology! The staff, from the front desk, to the cashier are friendly, professional and humorous! The clinical staff is no exception. They have provided me with peels, Juvederm and general maintenance for over four years. I see my visists there as an investment and I wouldnt dream of going anywhere else. Kudos to Dr. Shari Hicks-Graham for developing a medical office that leaves me feeling like I have been to the spa.

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Jen Ortman

Professional experience from reception, exam, to checkout. There is ample parking behind the office and the building is easy to navigate. Dr. Hicks-Graham is thorough, professional, and personable. Her staff mirrors these qualities and all are very compassionate. We especially appreciate that the office is technologically advanced, has a spa-like waiting area, and appointments run on-schedule. Highly recommended.

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Joshua Baluch

Downtown Dermatology provides excellent service and the staff is great. I have had no issues at this office and they are always available for questions and concerns. I am always able to ask questions and get answers at each appointment. They truly seem to care which cant be said about most offices. Thanks for all that you do Downtown Dermatology!

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Jacquie Fadel

Thank you Dr. Hicks Graham! No wait in the office and the treatment you prescribed for my brother, who has down syndrome, is working so well. Jeff becomes really nervous prior to Dr. visits but you and your staff made him feel awesome! Cant tell you how much that means to us, thank you again!

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Pat Fenton

My husband and I both go to Shari and are very satisfied with her and her staff. I have had fillers done on my lips and around my mouth and I am very satisfied. We have been going to her for over a year now and my husband feels very comfortable with her decisions. We would reccomend her highly.

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Tisha King

Dr. Hicks-Graham is FANTASTIC! They make you feel welcomed as soon as you enter the door. The receptionist is very professional and polite as well as the support staff. The staff address you by name and seem to remember who you are.

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