The Center at Alternative Physical Therapy Ltd.

440 S Reynolds Rd d, Toledo, OH 43615, USA

Category:	Physical Therapy Clinic
Address:	440 S Reynolds Rd d, Toledo, OH 43615, USA
Phone:	+1 419-578-4357
Site:	alternativephysicaltherapy.com
Rating:	4.2
Working:	8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM Closed Closed

Location

Photos 28

Reviews 10

Shannon baughman

Id like to start this review by saying the therapist that owns this company and conducts the therapy does seem very knowledgeable in her field, I just simply did not have a good experience overall. My first appointment was scheduled for 8:30. No one communicated to me that my appointment was really from 9-10 and that I was coming at 8:30 for paperwork, so I got to this place at 8:15 and sat for over an hour before the therapist even picked up my chart. So while it was later explained to me that there was some confusion and my apt didnt start until 9. The therapist didnt even finish with the patient before me until 9:17 and I didnt get into the room until 9:22 and my appointment ended at promptly 10. I did not get an hour of treatment but I did feel slightly better so I decided to give them another try. Second apt was 1 week later at 8. I get to the facility at 8 on the dot and the door is locked and no one is there. The therapist showed up at 8 after to unlock the doors and it took about another 7-8 minutes to get everything set up for the morning, so again it was roughly 15-20 minutes before my apt started and again my care time was scheduled for an hour but ended promptly at 9. In this case, no one apologized for being late or cutting my apt time short and that was a bit unprofessional. Additionally, when I scheduled the apt I was told the initial visit was $80-$100 yet, my insurance was billed $300 for an HOUR of care that I did not receive. I was very clear when I scheduled the apt that I was paying out of pocket because I hadnt met my deductible so I needed to know in advance what the charges would be. I was also told additional appointments were around $60, I was charged $75 for the second one and my insurance was billed nearly $200 and the second time I left with no relief in my shoulder whatsoever. My insurance is reporting an HOUR of care that I again did not receive. Im very disappointed in the care and frustrated with every aspect of how Ive been treated. I wanted to be able to write a good review because the therapist does really seem knowledgeable, but being knowledgeable is only one small part of the care process. I am a reasonable person, which is why after the confusion of the first apt was explained to me I decided to give them another try but I simply cannot recommend after two appointments with the same issues.

Nichole Smith

Although the staff is knowledgeable and mostly friendly, I am disappointed in the treatment I received during my last few treatments. Im also severely disappointed in the billing practices. When I first started being treated, I was a priority. They pride themselves in one on one treatment, yet the therapist was distracted, not spending the whole time on me. During one appointment she was ill and kept falling asleep during the therapy, during another she left me in the room alone with a student doing nothing for a good 15 minutes. Yet Im being over billed. I contacted them asking if I could make payments and the response was not very positive, so I started making payments anyway. Instead of my bill decreasing after payments, it started increasing, even though I hadnt been there. I was told by the billing person that the bills are confusing, so I asked for a clear statement after sending a payment, instead I received one paper with only my payments on it, and the total owed. Im upset that I referred people to this practice. They are unprofessional as far as Im concerned.

Leslie Shepherd

I was injured badly at work, saw every PT in the area. I was not getting any better. I found Lisa at Alternative Physical Therapy and everything changed. She was the first PT to treat my whole body and not just see me as an injury. She totally understands if you are injured it affects your entire body. I was told I would end up in a wheel chair and never be able to work again. After a lot of hard work from Lisa and of course myself, I an walking, have had no further surgeries and would recommend Lisa and her entire staff to anyone who is serious about their health and get back in motion!! Thank you for everything Alternative Physical Therapy!!

Lisa Kelly

It is a GREAT PLEASURE and an HONOR to assist in the HEALTH and WELL-BEING of our many patients who become lifelong friends. Thank you for your ongoing TRUST AND LOYALTY . We are GRATEFUL THAT YOU CONTINUE TO SPREAD THE WORD of how we can help MANY who havent yet found the answer to THEIR issues. Our HEATH and WELLNESS lecture series is the second TUES of each month 6:30 TO 8:15 SEPT TO MAY. COME TO LEARN TIPS TO IMPROVE YOU AND YOUR FAMILIES HEALTH. Also please call to discuss your issue or for a free 15 min consult.

Emily Horst

My first day of therapy at Alternative Physical Therapy was supposed to be the day I had back surgery. I felt I had tried everything but as a 25 year old I wanted to avoid surgery as long as I could. I decided to try physical therapy once more. Lisa spent time evaluating me and informing me what she saw along the way, it was so helpful to finally know why I was hurting and what was out of place. Lisa and the other therapists gave me the tools I needed to have balance and strength in my movements every day.

Danielle Phillips

We have been taking our son to see Lisa Kelly since he was 3 months old and she has helped him so much in the past six months. He had a flat spot on his head from not being able to turn to his left and in just a short amount of time, she has fixed his head shape and also worked with him so he is now able to look in both directions equally and he is now a more active, happier baby. We loved the staff at Alternative Physical Therapy, everyone there has been very personable and very knowledgeable.

Monnie Holman

Lisa was able to help my daughter with her over-use of certain muscles in her sports activity which was causing her intense pain in her back. What appeared to be one issue was actually a different issue, and through Lisas excellent diagnosis skills, she was able to determine the exact source of the pain. My daughter now has exercises to relieve the pain and have long-term results. No drugs. No surgery. You were a blessing, Lisa!

Keith Keller

I always recommend APT to everyone. Lisa and her staff are fantastic and caring. I was having trouble with my rotator cuff and today Im 100% free of shoulder pain and have a full range of motion with my arm. I would never consider any operation without first consulting with APT.

Zack Nash

absolutely amazing! I have had a great experience with Lisa and have talked to other patients who were told by doctors they would never walk again. Now those people are taking morning jogs. Plus they accept my insurance, always a plus

B G

Been going here for a couple months for shoulder rehab. Very friendly, knowledgeable staff, and I have regained use of my shoulder while controlling the stiffness and pain much more without the use of meds or injections. - Thanks!