Crystal Vision Center

1759 N Keyser Ave, Scranton, PA 18508, USA

Category:	Optician
Address:	1759 N Keyser Ave, Scranton, PA 18508, USA
Phone:	+1 570-961-1400
Site:	crystalvisioncenter.com
Rating:	3
Working:	10AM–7PM 9AM–6PM 9AM–6PM 10AM–7PM 10AM–7PM 9AM–3PM Closed

Location

Photos 6

Reviews 14

Cassandra Sweeney

Absolutely loved my experience there today. The wait was not long at all. The doctor had me in and out in great time with no bs which I loved. Going to the eye doctor always seems so tedious, but she was fantastic. She then introduced me to Mark who helped me order my contacts, and pick out frames. He was phenomenal! Ive had glasses since I was 7, and I always cry at least once while trying to find frames because they always look terrible on me. All Mark had to do was look at my face, and he showed me the perfect pair within minutes. I have never had such a good experience at an eye doctor in my life. I will definitely be back, and have already recommended Crystal Vision Center to multiple people.

sue shimsky

Took in my eye glasses to be repaired because the screw was loose. I bought them less than 1 year ago. Was told they couldnt fix them and offered to replace them with a cost to me of $25.00. This is the replacement co-pay cost they told me. At the time I bought them with no insurance they told me they were guaranteed if anything should happen to them. I guess this is not so if they can not repair them. Needless to to say I am not happy. Paid over $200.00 for them and now they are garbage. I will never set foot in there again and would advise anyone to not go there also.

John Layton

I took my son there 3 months for his new glasses, paid extra for the frames that the insurance didnt cover. they broke within 2 weeks, called them up and the girl on the phone said that I would have to buy a new pair out of pocket, when only the right arm side was bad; took my sons prescription somewhere else and got him a new pair. All this was because they said they did not guarantee his frames...today I read on this page that they claim to guarantee for 1 year...I am going to pursue this further...

Nara Smith

Charged me for some type of package fee just to get a discount?? They charge as if you dont have insurance when you do!! Be careful of their charges!! I have great insurance and for 2 years they charged me for glasses and the girl goes "oh you have insurance". Never going ever again!! The little pin that holds the arm on my glasses broke also and they told me I would need complete replacements costing almost 200$ because my warranty was up?? I go once a year!!!!

Maribeth Gillen

I stopped in 2x to take advantage of your specials and both times I got nothing but excuses. I had my RX but not my glasses, the other time I had my glasses but not the RX. No matter what I said they gave me another reason they could not help. It is close to my RX expiring. They suggested another exam. But could not accommodate me for a few days.Left frustrated both times. I just needed an extra pair of glasses.

Damian

Ive been coming here for years, I stopped by today for a check-up and new glasses. Doctor Lou performed the exam, answered all of my questions, and explained everything completely. He was polite and professional. The rest of the staff also made me feel welcomed. One of the male doctors in particular had a great personality and made the experience entertaining. I had a great experience overall.

Dalvin Parker

I called, said I was coming and they closed 15 mins before 7 so I couldnt get my glasses. The employees were right there and just drove away. I went back the next day and found out that one of the employees lied too me and said my glasses were ready over the phone. They could not be found in the store. Im very unhappy with the service.

Susan K

I had a broken pair of glasses that I was upgraded to and paid a lot of extra money for with tint and non scratch that I brought back to them. They took 2 days to figure out that they had lost the glasses, refused to do anything about it because they werent insured or guaranteed! Really! Last time they get my money!

Melissa Tomko Kellogg

Best decision I made was to go back to Crystal Vision! Staff was more than accommodating, and I left knowing The Dr gave me the best care and choices I could ask for! Im never going anywhere else. I have tried other places in the past but wont stray again!

BERNIE CAPS

I HAVE BEEN A CUSTOMER THERE FOR YEARS GREAT SERVICE, GREAT PEOPLE WILL ALWAYS BE A CUSTOMER AND I WANT TO THANK DAVE BASALYGA FOR BEING A GOOD CUSTOMER OF MINE THANK YOU AGAIN , JOE FROM BERNIE CAPS AUTO SALES

ploo t

After nearly 2yrs., I scratched my lenses and not only did they change both, but the work was done right at no cost. Im very satisfied. Saved my day. Thank You

Tiffany Kennelley

Staff was very friendly and worked well with my daughter. Only thing I didnt like was the long wait time to get the glasses.

A Private User

Great Doctors and Great Service

Melissa Joyce

Excellent customer service!!!